Role Summary
We are looking for a First Line Engineer to join our Bristol based Digital team, supporting the delivery of a stable, reliable and compliant service to the business, end-users, and selected business partners.
Key Responsibilities
Working closely with the Service Desk and 2nd Line Manager, you will play a key role in resolving incidents and managing service requests through our Fresh IT Service management solution, ensuring colleagues and partners can work efficiently and without disruption.
This is a varied, hands on role where you will provide technical support across hardware, software and networks, while collaborating with the wider Operations team to drive continuous improvement and deliver exceptional service to all users of IT across UK, Ireland and Canada regions and third parties.
We work relentlessly on solving customer's problems and strive to continuously do better by understanding our internal customer's needs.
Essential Qualifications
- Strong communication skills
- Proactive, problem solving approach
- Experience supporting end user devices and Windows 11
- Customer focused with good time management
- Experience with Microsoft 365; awareness of Azure
- Passion for technology and continuous learning
Desirable Qualifications
- Financial Services experience
- Microsoft certifications (e.g. MCP/MCSE)
- Exposure to Intune or Autopilot
- Knowledge of Active Directory and core services
- Understanding of networking fundamentals
- Awareness of containerised applications
Benefits
- 26 days holiday + bank holidays + 'MyDay' (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- Option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK