Senior IT Business Partner

Senior IT Business Partner - Corporate Services (IT Business Engagement)

Department: Corporate Services - Team: IT Business Engagement; Location: London, hybrid working 2-3 days per week; Position type: Permanent, full time.

Hiring Manager Quote

"This is a pivotal role within IT Business Engagement, designed for someone ready to operate as a senior, trusted technology partner to the business and leadership team. As a Senior IT Business Partner, you will shape how GSMA defines, prioritises, and delivers technology enabled change. You will work closely with Executive Leadership and senior stakeholders to translate strategic ambition into practical, scalable digital solutions, while also mentoring and strengthening the wider partnering team. This role requires strong judgement, commercial awareness, and the confidence to influence at all levels, combined with a passion for delivering tangible outcomes through technology." - David Cook, Head of IT Business Engagement.

About the Team

The IT Business Engagement team is the primary interface between GSMA and IT, ensuring technology investment aligns with organisational priorities and delivers measurable value. As the function matures, the focus shifts to demand management, portfolio oversight, and enabling long term digital strategy rather than solely project delivery.

About the Role

You will own senior stakeholder relationships and act as a strategic advisor on how technology can enable business objectives. You will lead the definition and management of IT demand across multiple initiatives, ensuring clarity of scope, priority, and value, while collaborating with IT delivery teams and key vendors. Your responsibilities include shaping and assessing business cases, overseeing budgets and delivery timelines, managing risks and dependencies, and ensuring effective escalation and decision making at the right level. You will also collaborate with Legal and Procurement to assess and define enterprise IT toolsets and vendor approaches that support evolving business needs.

Key Responsibilities

• Own senior stakeholder relationships and act as a trusted technology partner.
• Lead IT demand definition, governance, and prioritisation across initiatives.
• Shape and assess business cases, budgets, timelines, risks, and dependencies.
• Escalate and decide on matters at the appropriate level to secure timely delivery.
• Collaborate with Legal and Procurement on enterprise toolsets and vendor solutions.
• Mentor and guide other IT Business Partners to uphold best practice and high quality outcomes.
• Maintain an "over the horizon" view of technology, spotting opportunities for innovation and simplification.

Expectations for First Year

• Establish strong partnerships with Executive Leadership and senior stakeholders.
• Lead the effective management of the IT demand pipeline.
• Influence the direction of GSMA's digital and platform strategy.
• Strengthen consistency and maturity across the Business Partnering community.

About You

You are a confident, credible technology partner capable of operating at both strategic and operational levels. You bring structure to complex environments, balance competing priorities, and use judgement to drive the right outcomes. You enjoy coaching and supporting others, are commercially aware, and are motivated by improving how organisations make technology decisions. You combine curiosity, innovation, pragmatism, and a strong delivery focus.

Required Skills & Experience

• Define and manage complex IT demand, scope, and prioritisation across multiple initiatives.
• Engage effectively with Executive Leadership Teams to shape digital strategies and investment decisions.
• Translate business ambition into robust, scalable IT solutions and platforms.
• Manage budgets, risks, timelines, and dependencies across concurrent delivery streams.
• Partner with internal teams and global vendors to deliver consistent, high quality outcomes.
• Mentor and guide other IT Business Partners in effective stakeholder management and delivery practice.

Technical & Domain Capability

• Strong experience delivering enterprise IT, digital transformation, and data driven initiatives.
• Deep understanding of modern application landscapes and cloud based platforms.
• Demonstrable experience with platforms such as Salesforce, Workday, Microsoft 365, Asana, and similar enterprise tools.
• Experience working with strategic vendors and enterprise tool selection is highly desirable.
• Exposure to the mobile and telecommunications industry is advantageous.

Core GSMA Skills

• Stakeholder Management - building trusted partnerships at senior and executive levels.
• Influence - shaping strategy, decisions, and priorities across GSMA.
• Leadership - guiding others, setting standards, and role modeling best practice.
• Delivery - ensuring outcomes are realised, not just planned.
• Commercial Awareness - balancing value, risk, and long term sustainability.

Contract

Regular worker type employee.

Benefits

Working at the GSMA offers unparalleled access to the mobile industry and the chance to shape its direction. Benefits include competitive compensation, architect designed offices, learning & development opportunities, generous holiday allowances, four additional days off for professional development, and a flexible, remote working environment that supports work life balance.