GSMA LLC

Operations ManagerApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 19, 2026 (13 days left to apply)job requisition id: R-03137 Department: Technology Team: Security & Fraud Location: London with hybrid working (c. 2 days per week in the office) Position type: Contractor (umbrella - inside IR35) until 31st December 2026 What the hiring manager says "The Operations Manager is responsible for ensuring the seamless functioning of the security and fraud activities by designing, implementing, and optimising operational processes. This role acts as the connective tissue between strategy and execution as well as managing the coordination of key industry projects enabling timely execution with clear workflows, efficient resource management, and a culture of continuous improvement. This position will additionally contribute to critical industry-related ad hoc tasks that emerge within the cybersecurity field, addressing both reactive and proactive requirements as necessary." Head of Industry Security About the Team The GSMA Industry Security team is tasked with assisting GSMA members develop and improve security capabilities in the mobile ecosystem. The team delivers several capabilities to support this goal including; establishing direct relationships with industry security experts, providing a centralised advice and reporting capability and using a team of analysts to aid with threat evaluation and risk mitigation. These capabilities are used to effectively communicate with the myriad of relevant GSMA stakeholders as well as delivering content for our world-class events (MWC and M360). About the role As part of this team, the Operations Manager will work on activities delivering results across multiple workstreams with key responsibilities including:• Process and workflow management, continuously improve operational processes • Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions • Coordinate cross-functional activities, aligning stakeholders and managing dependencies • Contribute to ad hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including cybersecurity developments and threat intelligence activities • Support in the administration and planning of key security team meetings ensuring they are purposeful and well-structured even in the cases where required adhoc • Build strong working relationships with internal stakeholders including Technology, Marketing, Legal, PR and external industry partners. • Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data-driven solutions. • Supporting the team on key events such as Mobile World Congress and M360s as required. About You • Professional experience in operational, business, or project management. • Experience in process and workflow management, including identifying bottlenecks and driving optimisation. • Proven ability to manage multiple priorities in a fast-paced environment. • Exceptional organisational skills, with the ability to bring structure to ambiguity. • Excellent stakeholder management and communication skills, including managing cross-functional relationships. • Proficiency with project management tools (e.g. Asana). • High attention to detail and a structured approach to problem-solving. About your skills • Strategic Thinking • Collaboration • Communication • Adaptability Contract type Short term Contractor Worker type Contingent Worker What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.Being You at the GSMAWe care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture - they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help.Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best - we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on - we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. About Us If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on 'Jobs Hub' in your main Dashboard. About the GSMAThe GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach. Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays' biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry's focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users. Outreach provides the world's largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.We invite you to find out more at

About the Role How can agencies involved in the drafting and processing of technical specifications integrate modern AI into working practices? LLMs have a remarkable capacity for probabilistic inference, but logical inference is only supported to the extent that it is implicit in training data. Our work focuses on hybrid complementary systems that address this shortcoming. The role involves two key areas: (a) developing novel algorithms that mitigate LLM shortcomings, and (b) optimizing on premises hardware processing with a focus on cost reduction. You will develop novel mathematical models and algorithms, use AI tools in applied research, independently corroborate and validate results, and create software programs that demonstrate new theories and validate hypotheses. Responsibilities Develop and refine mathematical models and algorithms for hybrid AI systems. Employ AI tools to conduct applied research and validate outcomes. Create software programs that implement and test novel theories. Independently corroborate and validate research results. Qualifications Strong academic background in mathematics with evidence of basic programming capability. Expertise in one or more of the following fields: Differential geometry, Riemannian geometry, geometric group theory, metric geometry, hyperbolic embedding theory Graph theory and network geometry Mathematical biology related to neuronal synchrony (e.g., Izhikevich neuron model, Kuramoto models) High numeracy skills and demonstrable programming experience are mandatory. Typically holds a Master's degree or doctorate from a top university. Non conventional career paths are welcomed; any relevant mathematical expertise is encouraged. Benefits and Working Conditions GSMA offers hybrid working arrangements and an environment that encourages fast paced, evolving work on global solutions. Benefits include competitive compensation, generous holiday allowances, four additional days off for professional development, and extensive learning and development opportunities. Equal Employment Opportunity Statement GSMA is an equal opportunity employer. We celebrate diversity, encourage inclusive hiring, and ensure a welcoming workplace for all candidates.

GSMA LLC in Greater London is seeking a candidate to develop innovative algorithms and mathematical models for hybrid AI systems. The role emphasizes applied research and the creation of software programs that validate new theories. The ideal candidate will have a strong mathematical background, expertise in areas such as differential geometry, and demonstrable programming skills. GSMA promotes hybrid working, competitive compensation, and continuous development opportunities.

Overview Department: Strategy Team: Strategic Initiatives Location: London (Hybrid) Position type: Permanent, Full time What the hiring manager says Strategy only matters if it translates into meaningful impact. The Head of Strategic Initiatives will ensure that GSMA does not simply observe industry shifts but actively shapes them. About the Team The Strategy team shapes the long term direction of GSMA to deliver value to members and the broader mobile ecosystem. The team is responsible for sector strategy & projects, corporate strategy & projects, strategic initiatives, GSMA intelligence, and convening telecom CSOs to align industry level priorities. About the Role As Head of Strategic Initiatives you will identify, shape, and amplify high impact strategic priorities across the mobile ecosystem, translating them into visible, measurable impact. You will bring a top down, ecosystem level perspective to priorities such as 5G monetisation, 6G, AI, and innovation, ensuring GSMA delivers maximum value and leadership. Key Responsibilities Strategic Priority Identification & Scoping Identify and champion high impact strategic initiatives aligned with sector and corporate strategy. Define clear ambition, scope, and outcomes for selected priority areas. Develop initiative charters and strategic roadmaps. Ecosystem Mapping & Opportunity Identification Map the industry landscape for each priority: key players, competitors, existing initiatives, potential partners, and white spaces. Identify where GSMA can uniquely add value and differentiate. Cross Functional Orchestration Coordinate across GSMA functions-policy, technical domains, events, marketing, regional teams, GSMA Intelligence. Ensure initiatives leverage GSMA's full capability stack: technical expertise, policy influence, global events and convening power, brand and communications. Align stakeholders around shared objectives and measurable outcomes. Execution Oversight & Impact Amplification Establish governance and progress tracking mechanisms. Move initiatives beyond concept into visible, measurable impact. Identify and resolve execution bottlenecks. Drive storytelling and positioning to reinforce GSMA's leadership. Ensure the "GSMA stamp" is clearly visible in priority areas. Partnership & External Engagement Develop strategic partnerships that accelerate impact. Represent GSMA in industry forums and working groups. Strengthen GSMA's position as the industry's coordination platform. About You Significant experience leading complex, cross functional strategic initiatives. Strong understanding of the telecom and broader digital ecosystem. Demonstrated ability to orchestrate across multiple stakeholders without direct authority. Strong commercial and strategic acumen. Experience shaping large scale programmes or ecosystem initiatives. Comfortable operating at executive level and influencing senior leaders. Pragmatic, impact oriented, and execution focused. Experience operating in fast paced or high growth environments. Results oriented problem solver with strong resilience and adaptability. About Your Skills Delivery: driving execution excellence and translating strategy into actionable plans. Leadership: setting direction, aligning stakeholders, and driving teams to deliver high impact outcomes. Influence: shaping decisions and fostering alignment across complex stakeholder environments. Stakeholder Management: building trust based relationships and driving collaboration. Commercial Awareness: understanding market dynamics and identifying value creating opportunities. Innovation: identifying emerging trends and fostering creative approaches for differentiated value. What We Offer Working at GSMA offers unparalleled access to the mobile industry, a fast paced evolving environment, global solutions, and a dynamic culture. In addition to architect designed offices and competitive compensation, benefits include learning & development opportunities, generous holiday allowances, four additional days off for professional development, and more. EEO Statement We strive to offer a meaningful and inclusive application experience for all candidates. If you require accommodations during the hiring process, please contact . Contract Contract type: Regular Worker type: Employee

GSMA LLC is seeking a Head of Strategic Initiatives to lead high-impact projects that shape the mobile ecosystem. This role requires significant experience in leading cross-functional strategies and engagement with industry stakeholders. Located in London with a hybrid work model, the position includes responsibilities such as defining strategic priorities, orchestrating across functions, and driving partnerships. The role promises a dynamic culture with ample learning opportunities and competitive benefits.

Department: Mobile for DevelopmentTeam: Digital InclusionLocation: London or NairobiPosition type: Fixed Term Contract until December 2027What the hiring manager says"This role is a great opportunity for someone who is passionate about driving digital inclusion for the unconnected in low- and middle-income countries, and women in particular. As a Senior Insights Manager, you will lead research projects that truly drive impact on the ground, increasing awareness and understanding of approaches to improve handset affordability driving replication and scale. The role offers an exciting and varied mix of primary research projects and industry exposure, providing unparalleled access to key industry players across Africa and Asia, and the opportunity to shape the agenda of an industry that has a profound impact on the lives of billions."Saloni Korlimarla - DirectorAbout the TeamGSMA Mobile for Development (M4D) is a global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to realise the impact of mobile in low- and middle-income countries (LMICs): role sits within the GSMA's Connected Women and Connected Society programmes. GSMA's Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. For more information, please visit the GSMA Connected Women website at: GSMA's Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets. For more information, please visit the GSMA Connected Society website at: the RoleAs Senior Insights Manager, you will collate and synthesise existing research and evidence on initiatives aiming to improve handset affordability for women and underserved populations in low- and middle-income countries, including business models and considerations for reaching the underserved and low-income women, and you will identify the key knowledge gaps.You will lead on the development and management of bespoke research studies addressing these knowledge gaps to inform future stakeholder action to accelerate digital inclusion among women and the underserved. Studies will be action-oriented research focused on understanding how to improve handset affordability for women and the underserved, including access to handset-financing, reducing handset costs, improving willingness to pay and overcoming barriers preventing the continued use of handsets. Commercial feasibility will feature across all these areas of interest. You will also capture learnings from ongoing strategic assistance to mobile operators on these areas.From the research, you will formulate actionable insights that can help mobile operators and other providers identify commercially sustainable and socially impactful actions to drive digital inclusion for women through handset affordability initiatives. You will synthesise and disseminate key findings and recommendations through written reports and engaging presentations, clearly communicated and tailored for the target audience.You will also shape and deliver best-in-class case studies and briefs to support the GSMA's role as a thought leader in handset affordability as a driver of digital inclusion.About YouThe right candidate will take an evidence-based approach to produce robust and impactful thought leadership content, drawing on a solid foundation of research and evaluation expertise, as well as knowledge and understanding of conducting research with a gender lens. You will be excited to join a diverse team that shares a passion for the ways mobile technology can empower underserved populations in low- and middle-income countries, especially women.You must have the right to work in the UK or Kenya.We welcome applications from professionals with the following demonstrated qualifications:Experience designing and managing primary research projects in low- and middle-income countries, including experience of gender-inclusive research methodologies and tools.Experience and familiarity with quantitative and qualitative research methods using a range of tools.Experience of procuring external research agencies and of managing them to deliver high-quality deliverables.Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers.Fluent and compelling written and oral communications skills, including the ability to structure and tailor complex findings into clear messaging for different stakeholder audiences.Ability to synthesise thought leadership deliverables into succinct key messages, and to create bespoke storylines tailored for different audiences and objectives.Confident stakeholder engagement and presentation skills, including influencing programmatic action.Collaborative team player with experience working across culturally diverse teams and environments.Knowledge of key issues and the barriers facing underserved populations, especially women, in accessing and using mobile phones.Genuine interest in driving mobile internet adoption and use in low- and middle-income countries, including an understanding of the commercial and social benefits.A self-starter, highly motivated to develop initiatives and drive through to completion. Able to work independently with an entrepreneurial, creative, can-do orientation.Experience of working in low- and middle-income countries.About your SkillsAnalysis - Excellent analytical skills, including the ability to isolate and translate problems/requirements into analytical frameworks and to synthesise insights from mixed methods data.Communication - Fluent and compelling written and oral communications skills in English, including an ability to articulate often complex issues in plain language, without losing the important points.Delivery - Highly organised, with ability to deliver multiple complex projects simultaneously across a range of themes, on time and to high-quality. Stakeholder Management - Demonstrated experience in establishing and managing productive work relationship with stakeholders at all levels, including C-level and external research agencies.Commercial Awareness - experience and ability to translate research into suitable, high-quality, actionable outputs and commercially-viable recommendations for mobile operators and other private sector stakeholders in LMICs, and to ensure that the research design is appropriate to facilitate this.We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact with your request.Contract typeFixed Term Contract (Fixed Term)Worker typeEmployeeWhat We OfferWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.Being You at the GSMAWe care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.GSMA ValuesOur values not only drive our culture - they shape how we work and interact inside and outside our global organisation.Passionately drivenWe approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.Insightful leadersWe continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance.Stronger togetherWe lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help.Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best - we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on - we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.