Internal Sales & Office Administrator

Internal Sales & Office Administrator

Skelmersdale

£25,000 - £27,000 per annum (depending on experience)

Monday to Friday

Temporary with Permanent Opportunities

We are seeking a motivated and customer-focused internal sales and office administrator to join a busy sales and administration team. This role combines customer service, sales support, order processing, and general office administration within a fast-paced environment. The successful candidate will play a key role in supporting customers, processing enquiries, coordinating deliveries, and maintaining high standards of service and accuracy.

• Answer incoming telephone calls and respond to customer emails professionally and efficiently.
• Prepare and issue quotations, ensuring timely follow-up of customer enquiries.
• Prioritise customer enquiries and sales orders to meet business requirements.
• Process purchase orders and create customer estimates.
• Arrange deliveries and calculate carriage charges.
• Provide administrative support to managers and assist with day to day office operations.
• Maintain accurate records, filing systems, and customer information.
• Update company social media platforms and support marketing activities.
• Work closely with warehouse and logistics teams to coordinate customer orders.
• Develop and maintain product knowledge to provide customers with accurate advice and recommendations.
• Resolve customer queries and complaints in a professional manner.
• Support quality procedures and ensure compliance with company standards.

• Experience in sales administration, customer service, or office support.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Good numerical and data entry skills.
• Professional telephone manner.
• Knowledge of CRM systems is desirable.
• Positive attitude, flexibility, and a strong work ethic.

• Competitive salary based on experience.
• Pension scheme.
• 20 days annual leave plus Bank Holidays.
• Additional holiday period over Christmas.
• Ongoing training and career development opportunities.
• Supportive and friendly working environment.
• Early finish on Fridays.

• Internal Sales Administrator
• Sales Coordinator
• Sales Support Administrator
• Customer Service Administrator
• Office Administrator
• Account Coordinator
• Order Processing Administrator
• Sales Executive
• Customer Support Coordinator