IT Business Analyst

  • TNEI Services Ltd
  • Manchester, Lancashire
  • 19/07/2026
Full time Information Technology Telecommunications Management Business Analyst Testing CRM

Job Description

Overview

STATUS: 37.5 hours per week, Fixed Term Contract (9 months)

SALARY: Competitive and based on experience and qualifications.

LOCATION: Manchester / Hybrid. The candidate may be required to travel between TNEI offices.

We are seeking an experienced IT Business Analyst to lead a critical business systems transformation programme. The successful candidate will take ownership of replacing our in-house developed application (currently serving as a CRM, HRMS, and Project Accounting system) with a scalable, best-in-class solution aligned to our growth strategy.

The candidate will work across multiple initiatives, including an ongoing HRMS implementation and the planned upgrade of our accounting system. A key focus will be ensuring seamless integration between systems and alignment with business processes.

This is a high impact role requiring strong stakeholder engagement, end to end project ownership, and the ability to bridge business needs with technical solutions.

Duties and Responsibilities
  • Lead end to end business analysis from discovery and requirements gathering through to implementation and go live.
  • Engage with stakeholders across Finance, HR, Operations, and Marketing to document and validate functional and non functional requirements.
  • Analyse current systems and processes (AS IS), identify gaps and inefficiencies, and define future state (TO BE) workflows and solution requirements.
  • Support system selection and vendor management, ensuring clear translation of business needs into deliverables and alignment across CRM, HRMS, Project Management and Finance systems.
  • Oversee integration design, data migration, training, testing (including UAT), and implementation activities to ensure a smooth, coordinated deployment.
Requirements
  • Proven experience as an IT Business Analyst delivering complex systems implementations.
  • Strong experience with enterprise systems such as CRM, HRMS, and Finance/Accounting platforms.
  • Experience working on system integration projects (APIs, data flows, middleware, etc.).
  • Excellent stakeholder management and communication skills.
  • Strong analytical and problem solving abilities.
  • Experience working across the full project lifecycle (requirements through to go live).
  • Ability to manage multiple workstreams and priorities.
  • Experience in professional services, energy, and/or consultancy environments.
  • Familiarity with project accounting and resource management systems.
  • Experience supporting CRM, HRMS and/or Finance system implementations.
  • Knowledge of integration tools or platforms (e.g. middleware solutions).
  • Exposure to Agile and/or Waterfall delivery methodologies.
Benefits
  • Work life balance: 25 days holiday and a day off to celebrate your birthday.
  • Flexible working: Hybrid, core hours & annual alternative working location.
  • Career growth: Development opportunities & funded professional memberships.
  • Financial rewards: Discretionary annual bonus scheme, employee ownership dividend & pension.
  • Family friendly: Enhanced family & carers leave.
  • People & Community: Cycle to Work, travel loan, discounts platform, socials & charity matching.
Equality, diversity and inclusion

TNEI promotes equality, diversity and inclusion in a space where all are respected.

Please note we do not accept CV's from recruitment agencies.

Applications will close on or before the 31 July 2026.