Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Summary:
We're looking for a skilled Product Solution Architect to join our Clio for Enterprise team. In this role, you'll play a key part in configuring the Clio Operate platform to leverage its functionality and meet our clients' unique business needs. You'll work closely with product managers and colleagues to build and configure our accelerator solutions. This is a proactive, problem solving role, so strong communication skills and a consultative mindset are essential.
About Your Team:
Clio Operate (previously ShareDo) is a cutting edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid sized to enterprise law firms that use Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience.
Key Responsibilities 1. Platform Configuration
- Design Review: Contribute to accelerator design artefacts to ensure high quality, effective solutions that remain consistent with our core design principles.
- Platform Configuration: Using low code modeller tools, configure accelerator solutions based on design artefacts and best practices.
- Data & Workflow Development: Create data capture and workflows that are optimised for accelerator implementations.
- Data Customization: Gain deep knowledge of the Sharedo platform to create high impact, value driven customisations and exceed client expectations.
- User Interface Customisation: Using deep knowledge of the platform, create high impact, value driven portals and visualisations.
- Quality Control: Execute unit and E2E testing of solutions to ensure they are working as intended.
- Best Practices: Promote best practices for platform configuration to ensure scalable and maintainable solutions.
2. Collaboration & Best Practices
- Collaboration: Work with Product Managers, Technical Consultants, QA, and wider Clio Operate teams to shape designs, solutions, ways of working, and drive continuous improvement.
- Documentation: Maintain design artefacts to ensure they align with the finished solution.
- Best Practice Guidelines: Develop and share configuration standards to maximise utilisation and performance of accelerator solutions.
- Product Management: Maintain operational excellence by following established processes and standards within Linear and Confluence.
- Governance: Support and contribute to governance frameworks and ways of working for accelerators and wider product teams.
3. Colleague & Client Support
- Accelerator Support: Provide support to colleagues, clients, and partners using our accelerators, including importing solutions and assisting with configuration changes.
- Enablement: Support development of materials and guidance to help others confidently use Clio Operate's accelerators.
What We're Looking For Required
- Experience with Low Code Platforms: Proven ability to configure business software using low code or configurable platforms (e.g., Sharedo, Salesforce, ServiceNow).
- Communication Skills: Able to translate and explain complex concepts clearly and simply to different audiences.
- Strong Attention to Detail: Accuracy and quality are key when configuring the platform and maintaining documentation.
- Process Documentation: Skilled at writing clear and concise documentation for both technical and non technical audiences.
- Problem Solver: Ability to identify issues and quickly implement effective configuration solutions.
- 20% Travel: Visit Clio Operate office and attend cross functional meetings.
- AI: Demonstrate a keen interest in improving your craft by using AI.
Preferred
- Legal Technology experience is highly desirable.
- Background in Workflow Design or Process Modelling is a strong plus.
What You Will Find Here
Compensation is a key component of Clio's Total Rewards Program. Below are highlights:
- Competitive, equitable salary
- Flexible hybrid work environment
- 25 days holiday + bank holidays
- Private Healthcare with Life Insurance & Critical Illness cover
- Pension contribution
- Professional development and growth options
- Clioversary recognition program with acknowledgements at 3, 5, 7, and 10 years
The expected salary range for this role is £76,500 to £90,000 to £103,500 GBP. Salary bands vary by region and are based on local currency.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
We celebrate diversity and inclusion and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Please let us know if you require any accommodation.
Clio is committed to equal employment opportunity and does not discriminate on the basis of any protected characteristic.
We only communicate with candidates through email addresses.