Job Title: Network Engineer (We call this role a "Solutions Engineer")
Salary: Up to £65k (dependent on skills and experience)
Company: UK Connect
Department: Technical Operations
Employment: Full Time, Permanent
Location: Office-based in Farnborough, Hampshire
Reports To: NOC Manager
- 5G Fixed Wireless Access (5G FWA)
- Low Earth Orbit Satellite (LEOSat)
- Fixed Line Ethernet
- Wireless LAN (Wi-Fi)
- VoIP Professional Services
You thrive in an MSP environment, have previous experience with working on a Service Desk, understand the importance of service quality and customer experience, and are confident operating as the experienced, technical lead.
Key Responsibilities
- Act as the technical lead within the Network Operations Centre, owning complex incidents and escalations.
- Design, deploy, maintain, and optimise network and wireless solutions across customer environments.
- Deliver high quality professional services, including network installs, migrations, upgrades, and consultancy work.
- Provide 3rd line support to the Service Desk when required, assisting with root cause analysis and problem management.
- Support and upskill junior engineers, sharing knowledge and best practice across the team.
- Produce and maintain clear technical documentation, including LLDs, network diagrams and survey reports.
- Experience with working to ITIL4 practices.
- Enhanced Maternity/Paternity Leave.
- Death in Service (4x salary).
- Unique benefits points scheme giving access to lucrative offerings.
- Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work).
- Work within a company whose Executive Chairman has been recognised as 'One to Watch' in The LDC Top 50 Most Ambitious Business Leaders Programme.
- Modern and progressive office space.
- Free parking.
- Café, gym and restaurant on-site.
- Opportunity to work with a dynamic and innovative team.
- Chance to make a significant impact on the growth of a successful company.