JAM Recruitment Ltd in Headington, Oxford, is seeking a Helpdesk Operator to provide first-line support across a 24/7 shift. The role requires logging enquiries by phone and email, prioritising issues, and resolving them calmly to maintain service levels. The position offers an hourly rate of £13.83-£15.55, with a temporary, ongoing assignment and a dynamic, supportive team environment. Applicants should have strong communication skills and the ability to work a demanding shift.
26/07/2026
Full time
JAM Recruitment Ltd in Headington, Oxford, is seeking a Helpdesk Operator to provide first-line support across a 24/7 shift. The role requires logging enquiries by phone and email, prioritising issues, and resolving them calmly to maintain service levels. The position offers an hourly rate of £13.83-£15.55, with a temporary, ongoing assignment and a dynamic, supportive team environment. Applicants should have strong communication skills and the ability to work a demanding shift.
About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH's IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring its fit for purpose and provides the correct level of reporting on ticket and SLAs Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining the strategic direction for the IT end user support model and creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments. What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites. Ability to influence and drive change Personally Effective - organisational skills, ability to prioritise and delegate. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
26/07/2026
Full time
About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH's IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring its fit for purpose and provides the correct level of reporting on ticket and SLAs Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining the strategic direction for the IT end user support model and creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments. What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites. Ability to influence and drive change Personally Effective - organisational skills, ability to prioritise and delegate. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
Career Choices Dewis Gyrfa Ltd in Swindon is seeking a Customer Service Helpdesk Advisor to join a blue light service organisation. You will handle calls and emails, log queries in the CAFM system, and monitor the BMS during out-of-hours shifts. The role offers 40 hours per week (32 post-training) with a 4 on/4 off rotational pattern covering 24/7. You will require resilience, accuracy, and a calm professional telephone manner, with training provided and a closing date of 27/07/2026.
26/07/2026
Full time
Career Choices Dewis Gyrfa Ltd in Swindon is seeking a Customer Service Helpdesk Advisor to join a blue light service organisation. You will handle calls and emails, log queries in the CAFM system, and monitor the BMS during out-of-hours shifts. The role offers 40 hours per week (32 post-training) with a 4 on/4 off rotational pattern covering 24/7. You will require resilience, accuracy, and a calm professional telephone manner, with training provided and a closing date of 27/07/2026.
Salary: £27,797.64 per annum (£1,000 bonus on segment targets). Contract type: Permanent. Hours: Full time. Closing date: 27/07/2026. About this job 40 hours per week (32 hours per week post training). The role will be initially 40 hours per week Monday to Friday and will then revert to a 4 on/4 off rotational shift pattern working a variation of shifts covering 24/7 every day of the year. The shifts will consist of early, late and night shifts. You will be required to complete MET Police clearances and must have 3 years UK residency. Flexibility is needed for possible rotational shift or fixed hours depending on business needs. The position is located at Delta Business Park, Swindon, SN5 7WZ, and it involves partnering with a high-profile blue light service organisation to be part of the property help desk customer experience. Responsibilities Respond quickly and efficiently to incoming telephone, email, and system queries in line with service level agreements (SLAs) and accurately log all calls, including caller details, problem severity, and required actions in the CAFM system. Monitor the Building Management System (BMS) during out of hours shifts (evenings, nights, weekends, public holidays) and appropriately raise critical fault escalations. Prioritise and escalates service requests as needed using sound judgment to determine urgency. Support contract and service delivery teams by minimising service level impacts and fulfilling contractual obligations. Collaborate closely with team members in a respectful, solution oriented manner. Work in accordance with processes, procedures and strict information security standards. Contribute to a continuous improvement culture by identifying and suggesting areas for development. Actively participate in training, coaching and your professional community of practice within PPS (Professional Property Services). Qualifications Excellent customer service skills with a calm, professional and reassuring telephone manner. Proven experience in a customer service helpdesk or customer service office environment. Ability to quickly learn and adapt to new systems, processes and technologies. Strong attention to detail and accuracy in logging and tracking service requests. Ability to work under pressure and adapt to fast moving, high demand situations. Proven ability to develop and maintain productive working relationships with key customers and suppliers. Strong understanding of and confident use of Microsoft Office tools, particularly Excel, Outlook and Teams. Willingness to work shifts, including nights, weekends and public holidays. Alignment with the client's core values: professionalism, integrity, courage and compassion. Benefits Competitive salary plus bonus. Sodexo rewards and benefits. Mental health & wellbeing support. Employee Assistance Programme for personal, legal and financial advice. 24/7 virtual GP and lifestyle rewards. Discounts for you and your family. Financial tools and retirement plan. Cycle to Work programme. Paid volunteering day.
26/07/2026
Full time
Salary: £27,797.64 per annum (£1,000 bonus on segment targets). Contract type: Permanent. Hours: Full time. Closing date: 27/07/2026. About this job 40 hours per week (32 hours per week post training). The role will be initially 40 hours per week Monday to Friday and will then revert to a 4 on/4 off rotational shift pattern working a variation of shifts covering 24/7 every day of the year. The shifts will consist of early, late and night shifts. You will be required to complete MET Police clearances and must have 3 years UK residency. Flexibility is needed for possible rotational shift or fixed hours depending on business needs. The position is located at Delta Business Park, Swindon, SN5 7WZ, and it involves partnering with a high-profile blue light service organisation to be part of the property help desk customer experience. Responsibilities Respond quickly and efficiently to incoming telephone, email, and system queries in line with service level agreements (SLAs) and accurately log all calls, including caller details, problem severity, and required actions in the CAFM system. Monitor the Building Management System (BMS) during out of hours shifts (evenings, nights, weekends, public holidays) and appropriately raise critical fault escalations. Prioritise and escalates service requests as needed using sound judgment to determine urgency. Support contract and service delivery teams by minimising service level impacts and fulfilling contractual obligations. Collaborate closely with team members in a respectful, solution oriented manner. Work in accordance with processes, procedures and strict information security standards. Contribute to a continuous improvement culture by identifying and suggesting areas for development. Actively participate in training, coaching and your professional community of practice within PPS (Professional Property Services). Qualifications Excellent customer service skills with a calm, professional and reassuring telephone manner. Proven experience in a customer service helpdesk or customer service office environment. Ability to quickly learn and adapt to new systems, processes and technologies. Strong attention to detail and accuracy in logging and tracking service requests. Ability to work under pressure and adapt to fast moving, high demand situations. Proven ability to develop and maintain productive working relationships with key customers and suppliers. Strong understanding of and confident use of Microsoft Office tools, particularly Excel, Outlook and Teams. Willingness to work shifts, including nights, weekends and public holidays. Alignment with the client's core values: professionalism, integrity, courage and compassion. Benefits Competitive salary plus bonus. Sodexo rewards and benefits. Mental health & wellbeing support. Employee Assistance Programme for personal, legal and financial advice. 24/7 virtual GP and lifestyle rewards. Discounts for you and your family. Financial tools and retirement plan. Cycle to Work programme. Paid volunteering day.
The following content displays a map of the jobs location - Swindon The role will be initially 40 hours per week Monday to Friday and will then revert to a 4 on/4 off rotational shift pattern working a variation of shifts covering 24/7 every day of the year. The shifts will be discussed at interview stage however will consist of earlies, lates and nights. You will be required to complete MET Police clearances Must have 3 years UK residency Flexibility is needed this role ( possible rotational shift or fixed hours depending on business needs) Sodexo rewards and benefits Job Introduction Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities. We are now seeking a Helpdesk Operator to join our team located at Delta Business park in Swindon, SN5 7WZ. This exciting role involves working in partnership with a high-profile blue light service organisation to be part of the customer experience property help desk. The Helpdesk Customer Service Agent will provide prompt, professional service to customers and suppliers, handling initial inquiries via phone or email, accurately recording service requests, and escalating issues proactively. What you'll do: Respond quickly and efficiently to incoming telephone, email, and system queries in line with service level agreements (SLAs). Accurately log all calls, including caller details, problem severity, and required actions in the CAFM (Computer Aided Facilities Management) system. Monitor the Building Management System (BMS) during out-of-hours shifts (evenings, nights, weekends, public holidays) and elevate critical faults appropriately. Prioritise and escape service requests as needed, using logic and sound judgment to determine urgency. Support contract and service delivery teams by helping minimise service level impacts and fulfilling contractual obligations. Collaborate closely with team members in a respectful and solution-oriented manner. Work in accordance with processes, procedures, and strict information security standards. Contribute to a continuous improvement culture by identifying and suggesting areas for development. Actively participate in training, coaching, and your professional community of practice within PPS (Professional Property Services). What you bring: Excellent customer service skills with a calm, professional, and reassuring telephone manner. Proven experience in a customer service helpdesk, or customer service office environment. Ability to quickly learn and adapt to new systems, processes, and technologies. Strong attention to detail and accuracy in logging and tracking service requests. Ability to work under pressure and adapt to fast-moving, high-demand situations. Proven ability to develop and maintain productive working relationships with key customers and suppliers. Strong understanding and confident use of Microsoft Office tools, particularly Excel, Outlook, and Microsoft Teams. Willingness to work shifts, including nights, weekends, and public holidays. A mindset aligned with the client's core values: professionalism, integrity, courage, and compassion. What we offer: Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you foryou;you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer: Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
26/07/2026
Full time
The following content displays a map of the jobs location - Swindon The role will be initially 40 hours per week Monday to Friday and will then revert to a 4 on/4 off rotational shift pattern working a variation of shifts covering 24/7 every day of the year. The shifts will be discussed at interview stage however will consist of earlies, lates and nights. You will be required to complete MET Police clearances Must have 3 years UK residency Flexibility is needed this role ( possible rotational shift or fixed hours depending on business needs) Sodexo rewards and benefits Job Introduction Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities. We are now seeking a Helpdesk Operator to join our team located at Delta Business park in Swindon, SN5 7WZ. This exciting role involves working in partnership with a high-profile blue light service organisation to be part of the customer experience property help desk. The Helpdesk Customer Service Agent will provide prompt, professional service to customers and suppliers, handling initial inquiries via phone or email, accurately recording service requests, and escalating issues proactively. What you'll do: Respond quickly and efficiently to incoming telephone, email, and system queries in line with service level agreements (SLAs). Accurately log all calls, including caller details, problem severity, and required actions in the CAFM (Computer Aided Facilities Management) system. Monitor the Building Management System (BMS) during out-of-hours shifts (evenings, nights, weekends, public holidays) and elevate critical faults appropriately. Prioritise and escape service requests as needed, using logic and sound judgment to determine urgency. Support contract and service delivery teams by helping minimise service level impacts and fulfilling contractual obligations. Collaborate closely with team members in a respectful and solution-oriented manner. Work in accordance with processes, procedures, and strict information security standards. Contribute to a continuous improvement culture by identifying and suggesting areas for development. Actively participate in training, coaching, and your professional community of practice within PPS (Professional Property Services). What you bring: Excellent customer service skills with a calm, professional, and reassuring telephone manner. Proven experience in a customer service helpdesk, or customer service office environment. Ability to quickly learn and adapt to new systems, processes, and technologies. Strong attention to detail and accuracy in logging and tracking service requests. Ability to work under pressure and adapt to fast-moving, high-demand situations. Proven ability to develop and maintain productive working relationships with key customers and suppliers. Strong understanding and confident use of Microsoft Office tools, particularly Excel, Outlook, and Microsoft Teams. Willingness to work shifts, including nights, weekends, and public holidays. A mindset aligned with the client's core values: professionalism, integrity, courage, and compassion. What we offer: Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you foryou;you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer: Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Sodexo is seeking a Helpdesk Operator in Swindon to join a high-profile blue light service project. You will handle first-line inquiries via phone or email, log service requests in the CAFM system, and escalate issues following SLAs. The role includes out-of-hours shifts, including nights and weekends, and requires MET Police clearances and UK residency. This customer service position offers opportunities to contribute to continuous improvement and collaborate with contract and delivery teams
26/07/2026
Full time
Sodexo is seeking a Helpdesk Operator in Swindon to join a high-profile blue light service project. You will handle first-line inquiries via phone or email, log service requests in the CAFM system, and escalate issues following SLAs. The role includes out-of-hours shifts, including nights and weekends, and requires MET Police clearances and UK residency. This customer service position offers opportunities to contribute to continuous improvement and collaborate with contract and delivery teams
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
26/07/2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH's IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring its fit for purpose and provides the correct level of reporting on ticket and SLAs Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining the strategic direction for the IT end user support model and creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments. What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites. Ability to influence and drive change Personally Effective - organisational skills, ability to prioritise and delegate. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
25/07/2026
Full time
About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH's IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring its fit for purpose and provides the correct level of reporting on ticket and SLAs Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining the strategic direction for the IT end user support model and creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments. What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites. Ability to influence and drive change Personally Effective - organisational skills, ability to prioritise and delegate. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are seeking a MLOps Engineer (LLM/GenAI) In this fantastic role, you'll engineer production-grade infrastructure for modern AI: hosting LLMs and speech/embedding models, pushing inference performance on real hardware, and building repeatable fine-tuning pipelines that ship domain-adapted models into production. If you like hard performance problems, platform engineering, and seeing your work used broadly across a global organisation, this role is built for you. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Design, build, and operate scalable model hosting platforms for LLMs, embeddings, and STT/TTS across heterogeneous hardware Optimise inference for latency, throughput, and cost (e.g., quantisation, KV-cache optimisation, dynamic/continuous batching) Evaluate and integrate inference frameworks (e.g., vLLM, TensorRT-LLM, SGLang) to maximise performance on target hardware Own inference health/performance monitoring (latency, throughput, TTFT, memory, availability) and troubleshoot bottlenecks/deployment issues Build end-to-end fine-tuning pipelines (data prep - distributed training - validation) and integrate fine-tuned models into the hosting/inference stack To be successful in this role you should have the following skills: Extensive experience in building AI platforms covering model hosting/inference optimisation and fine-tuning pipelines (LLM experience strongly preferred) Strong Python and CUDA engineering; solid understanding of GPU/CPU architecture and HPC fundamentals Deep inference optimisation expertise: KV-cache, batching, quantisation (INT4/FP8/GPTQ/AWQ), operator optimisation, framework integration (vLLM/TensorRT-LLM/SGLang) Production hosting experience with Docker/Kubernetes and cloud platforms (AWS/GCP/Azure) End-to-end fine-tuning expertise: data preparation, distributed training, hyperparameter tuning, HF/Accelerate/LoRA/QLoRA, plus benchmarking/monitoring/troubleshooting Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
25/07/2026
Full time
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are seeking a MLOps Engineer (LLM/GenAI) In this fantastic role, you'll engineer production-grade infrastructure for modern AI: hosting LLMs and speech/embedding models, pushing inference performance on real hardware, and building repeatable fine-tuning pipelines that ship domain-adapted models into production. If you like hard performance problems, platform engineering, and seeing your work used broadly across a global organisation, this role is built for you. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Design, build, and operate scalable model hosting platforms for LLMs, embeddings, and STT/TTS across heterogeneous hardware Optimise inference for latency, throughput, and cost (e.g., quantisation, KV-cache optimisation, dynamic/continuous batching) Evaluate and integrate inference frameworks (e.g., vLLM, TensorRT-LLM, SGLang) to maximise performance on target hardware Own inference health/performance monitoring (latency, throughput, TTFT, memory, availability) and troubleshoot bottlenecks/deployment issues Build end-to-end fine-tuning pipelines (data prep - distributed training - validation) and integrate fine-tuned models into the hosting/inference stack To be successful in this role you should have the following skills: Extensive experience in building AI platforms covering model hosting/inference optimisation and fine-tuning pipelines (LLM experience strongly preferred) Strong Python and CUDA engineering; solid understanding of GPU/CPU architecture and HPC fundamentals Deep inference optimisation expertise: KV-cache, batching, quantisation (INT4/FP8/GPTQ/AWQ), operator optimisation, framework integration (vLLM/TensorRT-LLM/SGLang) Production hosting experience with Docker/Kubernetes and cloud platforms (AWS/GCP/Azure) End-to-end fine-tuning expertise: data preparation, distributed training, hyperparameter tuning, HF/Accelerate/LoRA/QLoRA, plus benchmarking/monitoring/troubleshooting Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
20/07/2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
Dalkia UK is seeking a professional Helpdesk Operator to join our team at Torness Nuclear Power Station. This part-time role focuses on logging and prioritising requests, coordinating planned and reactive works, and ensuring effective communication between clients and operations. The position requires strong administration skills and proficiency with MS Office. You will work Thursday and Friday, 08:00am - 4:30pm, on a site dedicated to critical national infrastructure.
20/07/2026
Full time
Dalkia UK is seeking a professional Helpdesk Operator to join our team at Torness Nuclear Power Station. This part-time role focuses on logging and prioritising requests, coordinating planned and reactive works, and ensuring effective communication between clients and operations. The position requires strong administration skills and proficiency with MS Office. You will work Thursday and Friday, 08:00am - 4:30pm, on a site dedicated to critical national infrastructure.
Helpdesk Operator (Part-Time) Location: Torness Nuclear Power Station Hours: Part-Time (Thursday & Friday, 08:00am - 4:30pm) Salary: Competitive Dalkia UK is seeking a professional, organised, and proactive Helpdesk Operator to join our team at Torness Nuclear Power Station. This is an excellent opportunity to become an integral part of a busy, professional site environment, supporting the delivery of essential facilities management services. As Helpdesk Operator, you will be responsible for managing helpdesk requests, coordinating planned and reactive works, and ensuring tasks are effectively logged, scheduled, and monitored across the station. Your role will be vital in maintaining efficient communication between clients, supervisors, and operational teams. Key Responsibilities Manage incoming work requests via the Helpdesk telephone line. Log, prioritise, and distribute work requests through the CAFM system in a timely manner. Coordinate reactive maintenance activities with clients, supervisors, and operational teams. Prepare and manage weekly work order packages in accordance with Work Management processes. Analyse CAFM system data and produce reports to support operational performance. Provide administrative support during statutory maintenance outages as required. Undertake additional duties as directed by the Work Services Manager. About You We're looking for an individual who is: Highly organised with excellent attention to detail. A confident and professional communicator with strong interpersonal skills. Proficient in Microsoft Office applications, including Word, Excel, and Outlook. Able to work independently while effectively managing multiple priorities. Friendly, approachable, and committed to delivering excellent customer service. Experienced in administration, reception, scheduling, helpdesk, or office support roles. Previous experience within an administrative role, HR environment, facilities management, or a regulated industrial setting would be advantageous, but is not essential. What We Offer Competitive salary. Generous pension scheme and holiday entitlement. Flexible benefits package, including: Retail and lifestyle discounts. Mental health and wellbeing support services. Electric vehicle scheme (subject to eligibility). Employee recognition and referral bonus programmes. 24/7 Employee Assistance Programme. The opportunity to work within a unique and highly professional environment supporting critical national infrastructure. Inclusion & Diversity At Dalkia UK, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments throughout the recruitment process where required. Apply today and become part of a team that helps keep one of the UK's most important operational sites running smoothly.
20/07/2026
Full time
Helpdesk Operator (Part-Time) Location: Torness Nuclear Power Station Hours: Part-Time (Thursday & Friday, 08:00am - 4:30pm) Salary: Competitive Dalkia UK is seeking a professional, organised, and proactive Helpdesk Operator to join our team at Torness Nuclear Power Station. This is an excellent opportunity to become an integral part of a busy, professional site environment, supporting the delivery of essential facilities management services. As Helpdesk Operator, you will be responsible for managing helpdesk requests, coordinating planned and reactive works, and ensuring tasks are effectively logged, scheduled, and monitored across the station. Your role will be vital in maintaining efficient communication between clients, supervisors, and operational teams. Key Responsibilities Manage incoming work requests via the Helpdesk telephone line. Log, prioritise, and distribute work requests through the CAFM system in a timely manner. Coordinate reactive maintenance activities with clients, supervisors, and operational teams. Prepare and manage weekly work order packages in accordance with Work Management processes. Analyse CAFM system data and produce reports to support operational performance. Provide administrative support during statutory maintenance outages as required. Undertake additional duties as directed by the Work Services Manager. About You We're looking for an individual who is: Highly organised with excellent attention to detail. A confident and professional communicator with strong interpersonal skills. Proficient in Microsoft Office applications, including Word, Excel, and Outlook. Able to work independently while effectively managing multiple priorities. Friendly, approachable, and committed to delivering excellent customer service. Experienced in administration, reception, scheduling, helpdesk, or office support roles. Previous experience within an administrative role, HR environment, facilities management, or a regulated industrial setting would be advantageous, but is not essential. What We Offer Competitive salary. Generous pension scheme and holiday entitlement. Flexible benefits package, including: Retail and lifestyle discounts. Mental health and wellbeing support services. Electric vehicle scheme (subject to eligibility). Employee recognition and referral bonus programmes. 24/7 Employee Assistance Programme. The opportunity to work within a unique and highly professional environment supporting critical national infrastructure. Inclusion & Diversity At Dalkia UK, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments throughout the recruitment process where required. Apply today and become part of a team that helps keep one of the UK's most important operational sites running smoothly.
Hours of Work: 37.5 hours per week, Monday - Friday 0800 - 1600. Reporting to the Senior Facilities Manager, the Site Technician will be responsible for completing semi-skilled operations, Planned Preventative Maintenance and Reactive Maintenance, repairs and cleaning within ASCO sites working in compliance with statutory and legal undertakings. Key responsibilities include: Conduct all planned maintenance activities (in line with the compliance database) and reactive maintenance activities, updating records as required. Liaise with the department's Helpdesk and line manager to identify and plan schedule of works, updating records as required. Carry out repairs, maintenance and cleaning of all property and grounds, including but not limited to roofs, walkways, minor service and maintenance on drains, indoor/outdoor plumbing, mowing, weeding, strimming, spraying etc. Modify furniture and fittings and move furniture, equipment and stores. Maintain clean and safe working environment within all operating areas, ensuring high standards throughout. Conduct weekly fire alarm tests across company's sites. Safely use and maintain a range of manual and electric tools and machinery. Liaise with, support and, where necessary, supervise internal and external personnel to ensure work tasks are always conducted in a safe, efficient and cost-effective manner. Plan and organise deliveries/shipments of materials to ensure deadlines are met. Confirm materials correspond with paperwork, working with the Helpdesk to investigate discrepancies. Ensuring the continuous adherence to, and improvement of, safety and environmental, participating in the continuous improvement of customer service, processes and cost effectiveness. Participate in an out of hours on-call rota. Present a positive image of the company through first class service delivery and customer engagement. Develop and maintain strong working relationships with customers, colleagues and vendors. Proactively assist colleagues and undertake adhoc duties, as required. Minimum Competencies (Skills, Knowledge and Behaviours) Experience on a maintenance contract and/or within a multi-disciplined team. Solutions based, motivated to achieve the highest standards of performance and customer support. Accustomed to working effectively in a fast-paced environment, adapting to changing workloads and priorities, where high standards are not compromised under pressure. Strong interpersonal and communication skills both verbal and in writing. Ability to work stand-alone while a positive contributor to the wider team. Strong attention to detail and excellent planning & organising skills. Computer literate with operator knowledge across the Microsoft suite. Minimum Qualifications Education to National 5 level or equivalent. Full driving license. Desirable Qualifications/Competencies IOSH or other relevant HSSEQ qualification. Time served in a relevant trade. Forklift, Access Platform trained.
18/07/2026
Full time
Hours of Work: 37.5 hours per week, Monday - Friday 0800 - 1600. Reporting to the Senior Facilities Manager, the Site Technician will be responsible for completing semi-skilled operations, Planned Preventative Maintenance and Reactive Maintenance, repairs and cleaning within ASCO sites working in compliance with statutory and legal undertakings. Key responsibilities include: Conduct all planned maintenance activities (in line with the compliance database) and reactive maintenance activities, updating records as required. Liaise with the department's Helpdesk and line manager to identify and plan schedule of works, updating records as required. Carry out repairs, maintenance and cleaning of all property and grounds, including but not limited to roofs, walkways, minor service and maintenance on drains, indoor/outdoor plumbing, mowing, weeding, strimming, spraying etc. Modify furniture and fittings and move furniture, equipment and stores. Maintain clean and safe working environment within all operating areas, ensuring high standards throughout. Conduct weekly fire alarm tests across company's sites. Safely use and maintain a range of manual and electric tools and machinery. Liaise with, support and, where necessary, supervise internal and external personnel to ensure work tasks are always conducted in a safe, efficient and cost-effective manner. Plan and organise deliveries/shipments of materials to ensure deadlines are met. Confirm materials correspond with paperwork, working with the Helpdesk to investigate discrepancies. Ensuring the continuous adherence to, and improvement of, safety and environmental, participating in the continuous improvement of customer service, processes and cost effectiveness. Participate in an out of hours on-call rota. Present a positive image of the company through first class service delivery and customer engagement. Develop and maintain strong working relationships with customers, colleagues and vendors. Proactively assist colleagues and undertake adhoc duties, as required. Minimum Competencies (Skills, Knowledge and Behaviours) Experience on a maintenance contract and/or within a multi-disciplined team. Solutions based, motivated to achieve the highest standards of performance and customer support. Accustomed to working effectively in a fast-paced environment, adapting to changing workloads and priorities, where high standards are not compromised under pressure. Strong interpersonal and communication skills both verbal and in writing. Ability to work stand-alone while a positive contributor to the wider team. Strong attention to detail and excellent planning & organising skills. Computer literate with operator knowledge across the Microsoft suite. Minimum Qualifications Education to National 5 level or equivalent. Full driving license. Desirable Qualifications/Competencies IOSH or other relevant HSSEQ qualification. Time served in a relevant trade. Forklift, Access Platform trained.
Arena Racing Corporation Limited
Lingfield, Surrey
Arena Racing Company (ARC) is the UK's largest horse racing group, with 21 venues spanning racing, hotels, golf, events, and media. It's a fast-paced, exciting environment-and our people are at the heart of everything we do. The Role We're looking for an Operational IT Manager, based at Lingfield Park Racecourse with travel across our 21sites and Head Office. This is a role for someone who enjoys the best of both worlds-leading from the front while staying hands-on. You'll join an established team to support the Head of IT in delivering reliable IT operations department across race days, events, and day-to-day business. You'll guide the team, shape service delivery and act as deputy when needed-but you'll also be ready to step in, solve problems, and keep things running when it matters most. What You'll Do Lead engineer rotas and ensure seamless 24/7 support Be on-site for key race days and events, driving IT delivery Maintain proactive team visits to sites Oversee helpdesk performance, assets, and service standards Monitor key software Coordinate projects and support new system rollouts & integrations Maintain clear processes, documentation, and best practice Ensure that policies are in place and maintained Support in the management of suppliers, budgets, and procurement Act as escalation point and deputy to the Head of IT About You Strong IT support hands on operational background with coordination experience in a hospitality/customer-based industry Flexibility to meet seasonal/irregular work demands Experience in a hotel, leisure, or sporting venue environment is highly beneficial A hands-on leader & operator -comfortable managing, but equally leading by example and getting stuck into various scenarios Calm under pressure and able to adapt in fast-moving, live environments Organised, proactive, and a confident communicator at all levels Ready to step up and grow into a senior leadership role Full UK driving licence (essential) Desirable: Microsoft 3O65, Networking/vLans, Telephony What You'll Get Discounts across ARC venues 22-28 days holiday + bank holidays Life assurance, Health Cash Plan, Cycle to Work scheme Apply Now If you're someone who leads by doing-and thrives where no two days are the same-this is your chance to make an impact. Apply today and be part of something special. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society. £35,000 to £45,000, depending on experience
17/07/2026
Full time
Arena Racing Company (ARC) is the UK's largest horse racing group, with 21 venues spanning racing, hotels, golf, events, and media. It's a fast-paced, exciting environment-and our people are at the heart of everything we do. The Role We're looking for an Operational IT Manager, based at Lingfield Park Racecourse with travel across our 21sites and Head Office. This is a role for someone who enjoys the best of both worlds-leading from the front while staying hands-on. You'll join an established team to support the Head of IT in delivering reliable IT operations department across race days, events, and day-to-day business. You'll guide the team, shape service delivery and act as deputy when needed-but you'll also be ready to step in, solve problems, and keep things running when it matters most. What You'll Do Lead engineer rotas and ensure seamless 24/7 support Be on-site for key race days and events, driving IT delivery Maintain proactive team visits to sites Oversee helpdesk performance, assets, and service standards Monitor key software Coordinate projects and support new system rollouts & integrations Maintain clear processes, documentation, and best practice Ensure that policies are in place and maintained Support in the management of suppliers, budgets, and procurement Act as escalation point and deputy to the Head of IT About You Strong IT support hands on operational background with coordination experience in a hospitality/customer-based industry Flexibility to meet seasonal/irregular work demands Experience in a hotel, leisure, or sporting venue environment is highly beneficial A hands-on leader & operator -comfortable managing, but equally leading by example and getting stuck into various scenarios Calm under pressure and able to adapt in fast-moving, live environments Organised, proactive, and a confident communicator at all levels Ready to step up and grow into a senior leadership role Full UK driving licence (essential) Desirable: Microsoft 3O65, Networking/vLans, Telephony What You'll Get Discounts across ARC venues 22-28 days holiday + bank holidays Life assurance, Health Cash Plan, Cycle to Work scheme Apply Now If you're someone who leads by doing-and thrives where no two days are the same-this is your chance to make an impact. Apply today and be part of something special. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society. £35,000 to £45,000, depending on experience
Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service. Duties include: Acting as the first point of contact for IT support requests Logging, updating, and managing tickets within the helpdesk system Troubleshooting and resolving first-line technical issues Providing clear updates to customers throughout the lifecycle of a ticket Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk / Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Hours: Monday to Friday (Apply online only) (with participation in an out-of-hours rota) working from home on Tuesday & Thursday. PLEASE NOTE! You must live within a 15/20 mile radius of the office in Waterlooville, Hampshire. Salary: £28,000 To be considered for this opportunity apply now or call (phone number removed) for more information.
16/07/2026
Full time
Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service. Duties include: Acting as the first point of contact for IT support requests Logging, updating, and managing tickets within the helpdesk system Troubleshooting and resolving first-line technical issues Providing clear updates to customers throughout the lifecycle of a ticket Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk / Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Hours: Monday to Friday (Apply online only) (with participation in an out-of-hours rota) working from home on Tuesday & Thursday. PLEASE NOTE! You must live within a 15/20 mile radius of the office in Waterlooville, Hampshire. Salary: £28,000 To be considered for this opportunity apply now or call (phone number removed) for more information.
40 hours per week ( 32 hours per week post training) The role will be initially 40 hours per week Monday to Friday and will then revert to a 4 on/4 off rotational shift pattern working a variation of shifts covering 24/7 every day of the year. The shifts will be discussed at interview stage however will consist of earlies, lates and nights. You will be required to complete MET Police clearances Must have 3 years UK residency Flexibility is needed this role ( possible rotational shift or fixed hours depending on business needs) £27797.64 per annum (bonus £1000 on segment targets) Sodexo rewards and benefits Job Introduction Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities. We are now seeking a Helpdesk Operator to join our team located at Delta Business park in Swindon, SN5 7WZ. This exciting role involves working in partnership with a high-profile blue light service organisation to be part of the customer experience property help desk. The Helpdesk Customer Service Agent will provide prompt, professional service to customers and suppliers, handling initial inquiries via phone or email, accurately recording service requests, and escalating issues proactively. What you'll do: Respond quickly and efficiently to incoming telephone, email, and system queries in line with service level agreements (SLAs). Accurately log all calls, including caller details, problem severity, and required actions in the CAFM (Computer Aided Facilities Management) system. Monitor the Building Management System (BMS) during out-of-hours shifts (evenings, nights, weekends, public holidays) and upscale critical faults appropriately. Prioritise and elevate service requests as needed, using logic and sound judgment to determine urgency. Support contract and service delivery teams by helping minimise service level impacts and fulfilling contractual obligations. Collaborate closely with team members in a respectful and solution-oriented manner. Work in accordance with processes, procedures, and strict information security standards. Contribute to a continuous improvement culture by identifying and suggesting areas for development. Actively participate in training, coaching, and your professional community of practice within PPS (Professional Property Services). What you bring: Excellent customer service skills with a calm, professional, and reassuring telephone manner. Proven experience in a customer service helpdesk, or customer service office environment. Ability to quickly learn and adapt to new systems, processes, and technologies. Strong attention to detail and accuracy in logging and tracking service requests. Ability to work under pressure and adapt to fast-moving, high-demand situations. Proven ability to develop and maintain productive working relationships with key customers and suppliers. Strong understanding and confident use of Microsoft Office tools, particularly Excel, Outlook, and Microsoft Teams. Willingness to work shifts, including nights, weekends, and public holidays. A mindset aligned with the client's core values: professionalism, integrity, courage, and compassion. What we offer: Working with Sodexo is more than a job; it's a chance tobe part of something greater. You'll belong in a company and team that values you foryou;you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
16/07/2026
Full time
40 hours per week ( 32 hours per week post training) The role will be initially 40 hours per week Monday to Friday and will then revert to a 4 on/4 off rotational shift pattern working a variation of shifts covering 24/7 every day of the year. The shifts will be discussed at interview stage however will consist of earlies, lates and nights. You will be required to complete MET Police clearances Must have 3 years UK residency Flexibility is needed this role ( possible rotational shift or fixed hours depending on business needs) £27797.64 per annum (bonus £1000 on segment targets) Sodexo rewards and benefits Job Introduction Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities. We are now seeking a Helpdesk Operator to join our team located at Delta Business park in Swindon, SN5 7WZ. This exciting role involves working in partnership with a high-profile blue light service organisation to be part of the customer experience property help desk. The Helpdesk Customer Service Agent will provide prompt, professional service to customers and suppliers, handling initial inquiries via phone or email, accurately recording service requests, and escalating issues proactively. What you'll do: Respond quickly and efficiently to incoming telephone, email, and system queries in line with service level agreements (SLAs). Accurately log all calls, including caller details, problem severity, and required actions in the CAFM (Computer Aided Facilities Management) system. Monitor the Building Management System (BMS) during out-of-hours shifts (evenings, nights, weekends, public holidays) and upscale critical faults appropriately. Prioritise and elevate service requests as needed, using logic and sound judgment to determine urgency. Support contract and service delivery teams by helping minimise service level impacts and fulfilling contractual obligations. Collaborate closely with team members in a respectful and solution-oriented manner. Work in accordance with processes, procedures, and strict information security standards. Contribute to a continuous improvement culture by identifying and suggesting areas for development. Actively participate in training, coaching, and your professional community of practice within PPS (Professional Property Services). What you bring: Excellent customer service skills with a calm, professional, and reassuring telephone manner. Proven experience in a customer service helpdesk, or customer service office environment. Ability to quickly learn and adapt to new systems, processes, and technologies. Strong attention to detail and accuracy in logging and tracking service requests. Ability to work under pressure and adapt to fast-moving, high-demand situations. Proven ability to develop and maintain productive working relationships with key customers and suppliers. Strong understanding and confident use of Microsoft Office tools, particularly Excel, Outlook, and Microsoft Teams. Willingness to work shifts, including nights, weekends, and public holidays. A mindset aligned with the client's core values: professionalism, integrity, courage, and compassion. What we offer: Working with Sodexo is more than a job; it's a chance tobe part of something greater. You'll belong in a company and team that values you foryou;you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Sodexo Group is seeking a Helpdesk Operator for our Delta Business Park site in Swindon (SN5 7WZ). The role involves handling inquiries by phone or email, logging requests in CAFM, and supporting 24/7 operations with a shift pattern including nights. The successful candidate will have strong customer service experience, the ability to learn new systems quickly, and a flexible approach to shift patterns. UK residency and clearance requirements apply.
16/07/2026
Full time
Sodexo Group is seeking a Helpdesk Operator for our Delta Business Park site in Swindon (SN5 7WZ). The role involves handling inquiries by phone or email, logging requests in CAFM, and supporting 24/7 operations with a shift pattern including nights. The successful candidate will have strong customer service experience, the ability to learn new systems quickly, and a flexible approach to shift patterns. UK residency and clearance requirements apply.
Helpdesk Operator Location: 310 Broadway, Salford, M50 2UE Working hours: 40 hours per week, Monday to Sunday Salary: £12.71 per hour We are looking for a proactive and customer focused Helpdesk Operator to join our team. This role is ideal for someone who thrives in a fast paced environment, communicates clearly, and is committed to delivering excellent service. Key Responsibilities Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may need escalation. Work in line with established processes and procedures. Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels. Demonstrate strong attention to detail when gathering and inputting information. Maintain a clear, professional, and confident telephone manner. Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required. Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures. Identify potential areas for improvement and report them to the Team Leader. Remain flexible and adaptable to change within the role. Essential Skills & Experience Experience in a helpdesk or call centre environment, with the ability to build productive relationships with customers and suppliers. Basic understanding of computer hardware, peripherals, and applications (e.g., networks, shared files/folders, report creation). Confident keyboard and data entry skills. Desirable Skills & Qualifications Knowledge of computer databases and their applications. NVQ Level 2 or 3 in Customer Service or Call Handling (or equivalent). Experience working with KPIs and performance metrics in a similar environment. Basic proficiency in Microsoft Word and Excel. We're an inclusive workplace, where everyone is welcome, and we celebrate diversity. We recognise we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
16/07/2026
Full time
Helpdesk Operator Location: 310 Broadway, Salford, M50 2UE Working hours: 40 hours per week, Monday to Sunday Salary: £12.71 per hour We are looking for a proactive and customer focused Helpdesk Operator to join our team. This role is ideal for someone who thrives in a fast paced environment, communicates clearly, and is committed to delivering excellent service. Key Responsibilities Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may need escalation. Work in line with established processes and procedures. Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels. Demonstrate strong attention to detail when gathering and inputting information. Maintain a clear, professional, and confident telephone manner. Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required. Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures. Identify potential areas for improvement and report them to the Team Leader. Remain flexible and adaptable to change within the role. Essential Skills & Experience Experience in a helpdesk or call centre environment, with the ability to build productive relationships with customers and suppliers. Basic understanding of computer hardware, peripherals, and applications (e.g., networks, shared files/folders, report creation). Confident keyboard and data entry skills. Desirable Skills & Qualifications Knowledge of computer databases and their applications. NVQ Level 2 or 3 in Customer Service or Call Handling (or equivalent). Experience working with KPIs and performance metrics in a similar environment. Basic proficiency in Microsoft Word and Excel. We're an inclusive workplace, where everyone is welcome, and we celebrate diversity. We recognise we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Helpdesk Operative - Headington £13.83 per hour Temporary (ongoing) 24/7 shift rota - days, nights, weekends Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast paced environment. Currently recruiting for Tuesday - Saturday 11.00 to 19:30. Key Responsibilities Provide professional and efficient customer support via phone, email, and other communication channels. Log, prioritise, and resolve incoming enquiries using customer service software. Troubleshoot and resolve issues promptly while maintaining a calm and positive approach. Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions. Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction. About You Minimum 1 year of customer service experience (helpdesk or similar environment desirable). Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software. Excellent verbal and written communication skills, with strong problem solving ability. Able to work a 24/7 shift pattern, including days, nights, and weekends as required. Customer focused, organised, and calm under pressure. What's on Offer Competitive hourly rate of £13.83. Temporary, ongoing assignment with the potential for long term opportunities. Dynamic and supportive working environment within a well established organisation. If you're enthusiastic about providing great service and thrive in a busy helpdesk setting, we'd love to hear from you. Apply today, and a member of our team will be in touch.
12/07/2026
Full time
Helpdesk Operative - Headington £13.83 per hour Temporary (ongoing) 24/7 shift rota - days, nights, weekends Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast paced environment. Currently recruiting for Tuesday - Saturday 11.00 to 19:30. Key Responsibilities Provide professional and efficient customer support via phone, email, and other communication channels. Log, prioritise, and resolve incoming enquiries using customer service software. Troubleshoot and resolve issues promptly while maintaining a calm and positive approach. Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions. Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction. About You Minimum 1 year of customer service experience (helpdesk or similar environment desirable). Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software. Excellent verbal and written communication skills, with strong problem solving ability. Able to work a 24/7 shift pattern, including days, nights, and weekends as required. Customer focused, organised, and calm under pressure. What's on Offer Competitive hourly rate of £13.83. Temporary, ongoing assignment with the potential for long term opportunities. Dynamic and supportive working environment within a well established organisation. If you're enthusiastic about providing great service and thrive in a busy helpdesk setting, we'd love to hear from you. Apply today, and a member of our team will be in touch.
Helpdesk CoordinatorApplylocations: Warrington - Clearwater 4time type: Full timeposted on: Posted Todayjob requisition id: JR100960United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job Advert DescriptionUnited Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.Job DescriptionThe Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem-solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels.The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism.Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow-up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front-line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role.Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A-Level standard or equivalent (desirable).Additional information Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parking Wellness programmesJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
10/07/2026
Full time
Helpdesk CoordinatorApplylocations: Warrington - Clearwater 4time type: Full timeposted on: Posted Todayjob requisition id: JR100960United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job Advert DescriptionUnited Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.Job DescriptionThe Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem-solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels.The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism.Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow-up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front-line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role.Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A-Level standard or equivalent (desirable).Additional information Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parking Wellness programmesJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
