United States Digital Space LLC is seeking a Lead Software Engineer for AI - Vice President to lead deployment of AI solutions in Risk Technology. This role requires expertise in software engineering, multi-agent system design, data science, and natural language querying. The ideal candidate will possess a Bachelor's or Master's degree in a relevant field, strong Python skills, and experience with AWS. Leadership skills are essential as the engineer will mentor junior team members and collaborate with stakeholders to drive results.
26/07/2026
Full time
United States Digital Space LLC is seeking a Lead Software Engineer for AI - Vice President to lead deployment of AI solutions in Risk Technology. This role requires expertise in software engineering, multi-agent system design, data science, and natural language querying. The ideal candidate will possess a Bachelor's or Master's degree in a relevant field, strong Python skills, and experience with AWS. Leadership skills are essential as the engineer will mentor junior team members and collaborate with stakeholders to drive results.
JOB DESCRIPTION Join us to shape the future of our Markets CRM platform and drive impactful technology solutions. As a hands on leader, you will collaborate with talented engineers and influence the direction of our Markets business. We offer an environment that values innovation, growth, and continuous learning. Your expertise will help us deliver secure, scalable, and market leading platforms. Be part of a team where your ideas and leadership make a difference. As a VP Engineer in the Markets CRM Platform team, you will lead a global group of engineers to design and deliver advanced technology solutions. You will architect and support both front end and back end services, ensuring our platforms remain secure, scalable, and innovative. You will foster a collaborative culture, drive technical excellence, and contribute to the continuous improvement of our systems. Your leadership will empower the Markets business and support our commitment to technology driven success. Job Responsibilities Lead the development and support of front end and back end services for the Markets CRM platform Execute software solutions, design, development, and technical troubleshooting Create secure, high quality production code and maintain robust algorithms Produce architecture and design artifacts for complex applications Gather, analyze, and synthesize data to drive continuous improvement Identify and address hidden problems and patterns in data and systems Drive improvements to coding hygiene and system architecture Contribute to engineering communities of practice and technology events Required Qualifications, Capabilities, and Skills Bachelor's or Master's degree in Computer Science, Engineering, or related field, or formal training/certification in software engineering concepts Hands on experience as a developer and technical leader in large corporate environments Expertise in Java fundamentals, object oriented programming, multi threading, messaging technologies, and computer networks Experience building high performance, latency sensitive Java applications Understanding of agile methodologies, CI/CD, application resiliency, and security best practices Experience developing, debugging, and maintaining code using modern programming and database querying languages Knowledge of cloud, artificial intelligence, machine learning, and mobile technologies Experience maintaining and troubleshooting software in Linux environments, with familiarity in containers and cloud architectures/services Strong interpersonal and communication skills, with experience working in global teams Commitment to continuous learning and improvement Preferred Qualifications, Capabilities, and Skills Familiarity with modern front end technologies such as React, Angular, or Vue.js Exposure to cloud technologies including AWS, Azure, or GCP Experience with Python and front end development Practical experience with FIX messaging protocol and QuickFIX/J Familiarity with Hazelcast or other distributed computing platforms Experience with distributed systems, microservices, and event driven architectures Why Join Us? At the company, we celebrate talent from all backgrounds and perspectives. We foster a culture of inclusion where every voice is valued, and all employees are empowered to deliver their best. We are committed to attracting and developing a diverse workforce. Learn more about our Business Resource Groups and how they support your career growth and potential. Join us and make a meaningful impact. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
26/07/2026
Full time
JOB DESCRIPTION Join us to shape the future of our Markets CRM platform and drive impactful technology solutions. As a hands on leader, you will collaborate with talented engineers and influence the direction of our Markets business. We offer an environment that values innovation, growth, and continuous learning. Your expertise will help us deliver secure, scalable, and market leading platforms. Be part of a team where your ideas and leadership make a difference. As a VP Engineer in the Markets CRM Platform team, you will lead a global group of engineers to design and deliver advanced technology solutions. You will architect and support both front end and back end services, ensuring our platforms remain secure, scalable, and innovative. You will foster a collaborative culture, drive technical excellence, and contribute to the continuous improvement of our systems. Your leadership will empower the Markets business and support our commitment to technology driven success. Job Responsibilities Lead the development and support of front end and back end services for the Markets CRM platform Execute software solutions, design, development, and technical troubleshooting Create secure, high quality production code and maintain robust algorithms Produce architecture and design artifacts for complex applications Gather, analyze, and synthesize data to drive continuous improvement Identify and address hidden problems and patterns in data and systems Drive improvements to coding hygiene and system architecture Contribute to engineering communities of practice and technology events Required Qualifications, Capabilities, and Skills Bachelor's or Master's degree in Computer Science, Engineering, or related field, or formal training/certification in software engineering concepts Hands on experience as a developer and technical leader in large corporate environments Expertise in Java fundamentals, object oriented programming, multi threading, messaging technologies, and computer networks Experience building high performance, latency sensitive Java applications Understanding of agile methodologies, CI/CD, application resiliency, and security best practices Experience developing, debugging, and maintaining code using modern programming and database querying languages Knowledge of cloud, artificial intelligence, machine learning, and mobile technologies Experience maintaining and troubleshooting software in Linux environments, with familiarity in containers and cloud architectures/services Strong interpersonal and communication skills, with experience working in global teams Commitment to continuous learning and improvement Preferred Qualifications, Capabilities, and Skills Familiarity with modern front end technologies such as React, Angular, or Vue.js Exposure to cloud technologies including AWS, Azure, or GCP Experience with Python and front end development Practical experience with FIX messaging protocol and QuickFIX/J Familiarity with Hazelcast or other distributed computing platforms Experience with distributed systems, microservices, and event driven architectures Why Join Us? At the company, we celebrate talent from all backgrounds and perspectives. We foster a culture of inclusion where every voice is valued, and all employees are empowered to deliver their best. We are committed to attracting and developing a diverse workforce. Learn more about our Business Resource Groups and how they support your career growth and potential. Join us and make a meaningful impact. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Job Title: Senior Director, Artificial Intelligence (AI) and Data Strategy, TOSI Reporting to: VP Technical Operations, Science & Innovation Location: Macclesfield, UK Hybrid working model - 3 days per week onsite At AstraZeneca, science compels us to push the boundaries of what is possible to turn science into life changing medicines for patients who need them most. We deliver breakthrough science by creating thriving, vibrant and open science centres where our scientists are free to pursue their ideas and collaborate both with colleagues and our academic and industry partners. Introduction to role: Are you ready to harness AI and data to reshape how life changing medicines are sustained at scale? In this role, you will set the vision and lead the execution of a bold AI and digital strategy that connects development to large scale technical operations, accelerating productivity, compliance, and problem solving across the commercial product lifecycle. You will lead a small, high performing team of AI and digital experts to deliver measurable impact-reducing cycle times, improving first time right outcomes, and embedding sophisticated analytics into daily decision making. If you can bring senior leaders together behind a clear and compelling roadmap, implement solutions that deliver lasting value, and build the capabilities that embed transformation for the long term, we would be delighted to hear from you. Accountabilities Vision and Strategy: Define and own the AI, data, and digital strategy for on market technical functions, aligned to business objectives and patient impact. Value Realisation: Drive measurable productivity gains and cost efficiencies; set benefit targets and ensure solutions translate to outcomes in the business. Portfolio Leadership: Build and manage a balanced portfolio of initiatives that redefine day to day operations, from pilot to scale. Indicators and Governance: Establish metrics, tracking mechanisms, and governance to ensure benefits are realised and sustained. Solution Delivery and Adoption: Lead the development, delivery, implementation, and adoption of digital and AI solutions that enhance efficiency and innovation across teams. Platform Integration: Partner with platform owners to integrate ERP, MES, QMS, and content/regulatory systems into end to end digital solutions. Data Architecture and Compliance: Shape robust data architectures and governance that enable AI at scale in regulated environments. Investment and Stakeholder Alignment: Create compelling business cases, align senior leaders, secure funding, and track the value delivered. Workforce Capability Uplift: Build a strategic capability programme that raises digital fluency and prepares the organisation for the future. Team Leadership: Lead and mentor a small team of AI/digital experts; foster a culture of innovation, delivery, and continuous improvement. Portfolio and Resource Management: Manage budgets, resources, and multi functional collaborations to meet commitments and influence outcomes. Safety, Quality and Standards: Champion SHE and cGMP principles while advancing digital transformation. Essential Skills/Experience Master's degree or equivalent experience or higher in a relevant science or engineering field. Technical expertise, including knowledge in the language of AI, data engineering, e.g., Python, R, cloud platforms (AWS/GCP). Solid understanding of data architecture, data governance, and AI deployment at scale in regulated environments. Experience working with enterprise platforms (e.g., ERP, MES, QMS, content/regulatory systems) and integrating them into digital solutions. Strong CMC knowledge with experience in Pharmaceutical Product Development and Manufacture, along with extensive knowledge of CMC processes across all product stages. Strategic leadership with a proven track record of developing, leading and delivering multi functional digital strategies and transformative programmes within a pharmaceutical CMC context. An innovative outlook that employs a digital first approach to streamline processes, enhance compliance, and foster efficiency. Outstanding business insight, proficiency in developing a strong argument for projects, organisational skills and lean tool deployment. Managing transitions and agility with ability to drive digital transformation and adapt strategy based on internal constraints or evolving tech/regulatory landscapes. Experienced in managing collaborators, good communication skills, capable of leading and collaborating effectively at senior levels. Ability to build consensus and navigate conflicts. A problem solving approach that delivers critical thinking and substantial business value. Thorough understanding of principles, applications and management of SHE and cGMP. Desirable Skills/Experience PhD or equivalent experience in a relevant scientific, engineering, or data field. Demonstrated experience operationalising MLOps, model lifecycle management, and validation in GxP contexts. Familiarity with generative AI, knowledge graphs, semantic layers, and digital twins for manufacturing and CMC. Experience leading global, multi functional teams and vendor ecosystems across multiple time zones. Knowledge of ICH guidelines (e.g., Q8-Q12) and regulatory interactions related to digital/AI enabled submissions. Track record of thought leadership (e.g., publications, conference talks, patents) on AI and data in CMC. Certification in Lean Six Sigma or portfolio/program management. Experience spanning both small molecule and biologics would be advantageous. Date Posted 25-Jun-2026 Closing Date 24-Jul-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.
26/07/2026
Full time
Job Title: Senior Director, Artificial Intelligence (AI) and Data Strategy, TOSI Reporting to: VP Technical Operations, Science & Innovation Location: Macclesfield, UK Hybrid working model - 3 days per week onsite At AstraZeneca, science compels us to push the boundaries of what is possible to turn science into life changing medicines for patients who need them most. We deliver breakthrough science by creating thriving, vibrant and open science centres where our scientists are free to pursue their ideas and collaborate both with colleagues and our academic and industry partners. Introduction to role: Are you ready to harness AI and data to reshape how life changing medicines are sustained at scale? In this role, you will set the vision and lead the execution of a bold AI and digital strategy that connects development to large scale technical operations, accelerating productivity, compliance, and problem solving across the commercial product lifecycle. You will lead a small, high performing team of AI and digital experts to deliver measurable impact-reducing cycle times, improving first time right outcomes, and embedding sophisticated analytics into daily decision making. If you can bring senior leaders together behind a clear and compelling roadmap, implement solutions that deliver lasting value, and build the capabilities that embed transformation for the long term, we would be delighted to hear from you. Accountabilities Vision and Strategy: Define and own the AI, data, and digital strategy for on market technical functions, aligned to business objectives and patient impact. Value Realisation: Drive measurable productivity gains and cost efficiencies; set benefit targets and ensure solutions translate to outcomes in the business. Portfolio Leadership: Build and manage a balanced portfolio of initiatives that redefine day to day operations, from pilot to scale. Indicators and Governance: Establish metrics, tracking mechanisms, and governance to ensure benefits are realised and sustained. Solution Delivery and Adoption: Lead the development, delivery, implementation, and adoption of digital and AI solutions that enhance efficiency and innovation across teams. Platform Integration: Partner with platform owners to integrate ERP, MES, QMS, and content/regulatory systems into end to end digital solutions. Data Architecture and Compliance: Shape robust data architectures and governance that enable AI at scale in regulated environments. Investment and Stakeholder Alignment: Create compelling business cases, align senior leaders, secure funding, and track the value delivered. Workforce Capability Uplift: Build a strategic capability programme that raises digital fluency and prepares the organisation for the future. Team Leadership: Lead and mentor a small team of AI/digital experts; foster a culture of innovation, delivery, and continuous improvement. Portfolio and Resource Management: Manage budgets, resources, and multi functional collaborations to meet commitments and influence outcomes. Safety, Quality and Standards: Champion SHE and cGMP principles while advancing digital transformation. Essential Skills/Experience Master's degree or equivalent experience or higher in a relevant science or engineering field. Technical expertise, including knowledge in the language of AI, data engineering, e.g., Python, R, cloud platforms (AWS/GCP). Solid understanding of data architecture, data governance, and AI deployment at scale in regulated environments. Experience working with enterprise platforms (e.g., ERP, MES, QMS, content/regulatory systems) and integrating them into digital solutions. Strong CMC knowledge with experience in Pharmaceutical Product Development and Manufacture, along with extensive knowledge of CMC processes across all product stages. Strategic leadership with a proven track record of developing, leading and delivering multi functional digital strategies and transformative programmes within a pharmaceutical CMC context. An innovative outlook that employs a digital first approach to streamline processes, enhance compliance, and foster efficiency. Outstanding business insight, proficiency in developing a strong argument for projects, organisational skills and lean tool deployment. Managing transitions and agility with ability to drive digital transformation and adapt strategy based on internal constraints or evolving tech/regulatory landscapes. Experienced in managing collaborators, good communication skills, capable of leading and collaborating effectively at senior levels. Ability to build consensus and navigate conflicts. A problem solving approach that delivers critical thinking and substantial business value. Thorough understanding of principles, applications and management of SHE and cGMP. Desirable Skills/Experience PhD or equivalent experience in a relevant scientific, engineering, or data field. Demonstrated experience operationalising MLOps, model lifecycle management, and validation in GxP contexts. Familiarity with generative AI, knowledge graphs, semantic layers, and digital twins for manufacturing and CMC. Experience leading global, multi functional teams and vendor ecosystems across multiple time zones. Knowledge of ICH guidelines (e.g., Q8-Q12) and regulatory interactions related to digital/AI enabled submissions. Track record of thought leadership (e.g., publications, conference talks, patents) on AI and data in CMC. Certification in Lean Six Sigma or portfolio/program management. Experience spanning both small molecule and biologics would be advantageous. Date Posted 25-Jun-2026 Closing Date 24-Jul-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
26/07/2026
Full time
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
IT 1st Line Support Analyst/Engineer - 6 mths Location: East Midlands Industry: IT Salary: £80 - £100 per day Posted: 21/04/2022 Job Description IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, IT Helpdesk - Derby, East Midlands, Microsoft Windows, Mac OS X, Microsoft Office, Office 365, VPN, Spyware, ITIL, up to £100/day, initial 6-month contract. Experienced 1st Line Support Analyst or Engineer looking to secure your next contract? Enjoy being on the front line supporting customers with their IT requirements Solid experience 6-12+ months commercial IT support experience? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in Microsoft Windows, Mac OS X, Office 365 and maybe even some VPN or Spyware know-how - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity. This is an office-based role. Toolbox Requirements Microsoft Windows 7/8/10 and Mac OS X operating systems Microsoft Server 2008/2012 Microsoft Office 365/2010/2013/2016 Maintaining ITIL processes and procedures Desirables VPN Spyware This is an initial 6-month contract with the opportunity to extend. The day rate on offer is up to £100/day. The office is based in Derby, East Midlands and easily commutable from the wider Derby area, Nottingham, Loughborough, Chesterfield, Grantham and Leicester. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email: My Social
26/07/2026
Full time
IT 1st Line Support Analyst/Engineer - 6 mths Location: East Midlands Industry: IT Salary: £80 - £100 per day Posted: 21/04/2022 Job Description IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, IT Helpdesk - Derby, East Midlands, Microsoft Windows, Mac OS X, Microsoft Office, Office 365, VPN, Spyware, ITIL, up to £100/day, initial 6-month contract. Experienced 1st Line Support Analyst or Engineer looking to secure your next contract? Enjoy being on the front line supporting customers with their IT requirements Solid experience 6-12+ months commercial IT support experience? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in Microsoft Windows, Mac OS X, Office 365 and maybe even some VPN or Spyware know-how - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity. This is an office-based role. Toolbox Requirements Microsoft Windows 7/8/10 and Mac OS X operating systems Microsoft Server 2008/2012 Microsoft Office 365/2010/2013/2016 Maintaining ITIL processes and procedures Desirables VPN Spyware This is an initial 6-month contract with the opportunity to extend. The day rate on offer is up to £100/day. The office is based in Derby, East Midlands and easily commutable from the wider Derby area, Nottingham, Loughborough, Chesterfield, Grantham and Leicester. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email: My Social
Ascent People Ltd is seeking an IT 1st Line Support Analyst for an initial 6-month contract based in Derby, East Midlands. The role focuses on delivering front-line IT support for Windows, Mac OS X, and Office 365, with VPN and spyware troubleshooting as needed, aiming for high first-call resolution. You will join a team on site in a busy environment, providing timely customer service and using ITIL-aligned processes. The position offers a daily rate up to £100 and extension opportunities.
26/07/2026
Full time
Ascent People Ltd is seeking an IT 1st Line Support Analyst for an initial 6-month contract based in Derby, East Midlands. The role focuses on delivering front-line IT support for Windows, Mac OS X, and Office 365, with VPN and spyware troubleshooting as needed, aiming for high first-call resolution. You will join a team on site in a busy environment, providing timely customer service and using ITIL-aligned processes. The position offers a daily rate up to £100 and extension opportunities.
Filtronic is a specialist designer and manufacturer of advanced RF solutions, helping to create a better-connected world. We are on a rapid growth trajectory, with landmark space and defence contracts, and a clear roadmap for innovation. This is the moment for talented people to join us in shaping the future of high-speed RF communications - and our IT team sits at the heart of making that possible. We are committed to innovation, development, and creating an environment where people can grow, contribute, and help shape the future of RF technology. We love talented people and will give you the space to grow, innovate, and be the future of RF. Working within our IT department, you will provide effective first-line and second-line technical support across the business, supporting the day-to-day operation of IT services and ensuring users receive timely, clear, and professional assistance. You will keep devices, systems, and access requirements running to a high standard, while also contributing to wider IT activities - including system maintenance, equipment deployment, user administration, and continuous improvement within the department. Responsibilities Provide first-line and second-line support for hardware, software, user access, and basic network-related issues. Log, prioritise, investigate, and resolve support tickets in line with agreed service levels, ensuring accurate and up-to-date records are maintained. Configure, build, and deploy end user devices, including laptops, desktops, and mobile equipment. Support employee onboarding and offboarding activities, including account setup, permissions management, and device allocation. Carry out routine IT maintenance tasks such as software updates, patching, and basic system checks. Diagnose and resolve routine connectivity issues, including VPN, Wi Fi, printing, and general network access problems. Escalate more complex technical or infrastructure issues where required, while maintaining ownership and keeping users informed of progress. Maintain accurate IT asset records and support the tracking and control of equipment. Assist with IT improvement activities, project work, and system upgrades as required. Provide clear, respectful, and timely support to colleagues across the organisation. Qualifications Previous experience in an IT support, service desk, or similar technical support environment. Good working knowledge of Windows11, Microsoft365, Active Directory, and basic networking principles. Ability to diagnose and resolve technical and connectivity issues in a logical and methodical manner. Good organisational skills and the ability to manage competing priorities effectively. Clear and professional communication skills, with the ability to support users at all levels. A positive approach to problem solving and a willingness to learn and develop. Relevant IT qualifications or certifications, such as CompTIA or Microsoft certifications, would be advantageous. Key Behaviours Provides a responsive and supportive service to colleagues. Takes responsibility for tasks and follows issues through to resolution. Works collaboratively with others and contributes positively to the team. Communicates clearly and respectfully. Shows initiative and a commitment to continuous improvement. Benefits 37.5 hour working week 25 days' holiday plus public holidays, with the option to buy up to 5 additional days Contributory pension scheme with up to 8% company contribution Life Assurance Income Protection Insurance Save As You Earn (SAYE) share scheme Electric Vehicle (EV) scheme Cycle to Work scheme Volunteering day Learning and development opportunities Hybrid working available Filtronic plc is an equal opportunities employer and is committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, religion, sexual orientation, or disability status. If you require any adjustments or accommodations to support you during the interview process, please let us know and we will be happy to assist.
26/07/2026
Full time
Filtronic is a specialist designer and manufacturer of advanced RF solutions, helping to create a better-connected world. We are on a rapid growth trajectory, with landmark space and defence contracts, and a clear roadmap for innovation. This is the moment for talented people to join us in shaping the future of high-speed RF communications - and our IT team sits at the heart of making that possible. We are committed to innovation, development, and creating an environment where people can grow, contribute, and help shape the future of RF technology. We love talented people and will give you the space to grow, innovate, and be the future of RF. Working within our IT department, you will provide effective first-line and second-line technical support across the business, supporting the day-to-day operation of IT services and ensuring users receive timely, clear, and professional assistance. You will keep devices, systems, and access requirements running to a high standard, while also contributing to wider IT activities - including system maintenance, equipment deployment, user administration, and continuous improvement within the department. Responsibilities Provide first-line and second-line support for hardware, software, user access, and basic network-related issues. Log, prioritise, investigate, and resolve support tickets in line with agreed service levels, ensuring accurate and up-to-date records are maintained. Configure, build, and deploy end user devices, including laptops, desktops, and mobile equipment. Support employee onboarding and offboarding activities, including account setup, permissions management, and device allocation. Carry out routine IT maintenance tasks such as software updates, patching, and basic system checks. Diagnose and resolve routine connectivity issues, including VPN, Wi Fi, printing, and general network access problems. Escalate more complex technical or infrastructure issues where required, while maintaining ownership and keeping users informed of progress. Maintain accurate IT asset records and support the tracking and control of equipment. Assist with IT improvement activities, project work, and system upgrades as required. Provide clear, respectful, and timely support to colleagues across the organisation. Qualifications Previous experience in an IT support, service desk, or similar technical support environment. Good working knowledge of Windows11, Microsoft365, Active Directory, and basic networking principles. Ability to diagnose and resolve technical and connectivity issues in a logical and methodical manner. Good organisational skills and the ability to manage competing priorities effectively. Clear and professional communication skills, with the ability to support users at all levels. A positive approach to problem solving and a willingness to learn and develop. Relevant IT qualifications or certifications, such as CompTIA or Microsoft certifications, would be advantageous. Key Behaviours Provides a responsive and supportive service to colleagues. Takes responsibility for tasks and follows issues through to resolution. Works collaboratively with others and contributes positively to the team. Communicates clearly and respectfully. Shows initiative and a commitment to continuous improvement. Benefits 37.5 hour working week 25 days' holiday plus public holidays, with the option to buy up to 5 additional days Contributory pension scheme with up to 8% company contribution Life Assurance Income Protection Insurance Save As You Earn (SAYE) share scheme Electric Vehicle (EV) scheme Cycle to Work scheme Volunteering day Learning and development opportunities Hybrid working available Filtronic plc is an equal opportunities employer and is committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, religion, sexual orientation, or disability status. If you require any adjustments or accommodations to support you during the interview process, please let us know and we will be happy to assist.
Ascent People Ltd is seeking an Infrastructure Engineer / Systems Support in the East Midlands to ensure the IT infrastructure aligns with strategic objectives. The role involves maintaining servers, networks, and delivering 3rd line support. The ideal candidate will have MCSE/MCITP, strong Windows Server experience, Active Directory/GPO expertise, and solid knowledge of security, VPN, and Exchange systems. Salary is £30,000-£35,000 with pension and holiday benefits.
26/07/2026
Full time
Ascent People Ltd is seeking an Infrastructure Engineer / Systems Support in the East Midlands to ensure the IT infrastructure aligns with strategic objectives. The role involves maintaining servers, networks, and delivering 3rd line support. The ideal candidate will have MCSE/MCITP, strong Windows Server experience, Active Directory/GPO expertise, and solid knowledge of security, VPN, and Exchange systems. Salary is £30,000-£35,000 with pension and holiday benefits.
Grad Application Support Engineer Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 21/03/2019 Description Graduate Application Support Engineer, Application Support Analyst, 1st Line Support, 2nd Line Support Analyst, Service Desk Analyst, Engineer, Helpdesk, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Are you a recent Computer Science (or similar) graduate with commercial experience in supporting specialist applications & software or customer service and looking for your next challenge? Would you enjoy supporting external customers with their software and application support requirements and queries? Enjoy all things Customer Service, problem solving and the associated accountability? This is an amazing opportunity for a hungry grad to become an Application Support Analyst or Engineer and join this progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. Desirables Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Good customer service and phone manner Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on Skills you'll gain include Azure, Oracle, firewalls, patching, VPN, networking, etc. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter: Bryn Evans Phone: Email:
26/07/2026
Full time
Grad Application Support Engineer Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 21/03/2019 Description Graduate Application Support Engineer, Application Support Analyst, 1st Line Support, 2nd Line Support Analyst, Service Desk Analyst, Engineer, Helpdesk, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Are you a recent Computer Science (or similar) graduate with commercial experience in supporting specialist applications & software or customer service and looking for your next challenge? Would you enjoy supporting external customers with their software and application support requirements and queries? Enjoy all things Customer Service, problem solving and the associated accountability? This is an amazing opportunity for a hungry grad to become an Application Support Analyst or Engineer and join this progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. Desirables Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Good customer service and phone manner Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on Skills you'll gain include Azure, Oracle, firewalls, patching, VPN, networking, etc. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter: Bryn Evans Phone: Email:
ICT Implementation & Support Technician Location: Mercia House, Tamworth Reports to: ICT Team Leader About Radis Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities. About the Role We're looking for an ICT Implementation & Support Technician to support our growing business. This is a hands on role combining IT support, office implementations and project work. You'll help deliver new office openings, support existing services and work with colleagues and suppliers to keep our technology running smoothly. What You'll Be Doing Deliver ICT implementation projects and support new office openings, relocations and closures. Install and configure laptops, desktops, mobile devices and office IT equipment. Provide 1st and 2nd line support for Microsoft 365, Windows and business applications. Support office networks, Wi Fi, printers and user accounts. Manage Service Desk tickets and work within agreed SLA targets. Work with third party suppliers to resolve technical issues. Maintain IT assets, documentation and implementation plans. Support cyber security, system maintenance and technology improvements. What We're Looking For Experience in an IT Support or Technical Support role. Good knowledge of Windows, Microsoft 365 and Microsoft Entra ID or Active Directory. Good understanding of networking, including Wi Fi, VPN, DNS and DHCP. Experience configuring PCs, laptops, printers and mobile devices. Experience supporting IT projects or office deployments. Strong troubleshooting, communication and customer service skills. Experience using an IT Service Desk system. Able to manage multiple priorities and meet deadlines. Desirable Health or Social Care experience. Microsoft Intune, Endpoint Central or similar device management tools. Microsoft Azure or ManageEngine. Cyber Essentials knowledge. ITIL or Microsoft certifications. PowerShell or automation experience. Additional Requirements A full UK driving licence and access to your own vehicle is essential. Regular travel to company locations is required and business mileage will be reimbursed. The role includes moving, installing and setting up ICT equipment at company sites. What We Offer Competitive salary Company pension 20 days annual leave plus Bank Holidays Blue Light Card discounts Company Shop membership Free onsite parking Ongoing training and development Opportunities to work on a variety of ICT projects and develop your career Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community. We are unable to offer or consider sponsorship for this role.
26/07/2026
Full time
ICT Implementation & Support Technician Location: Mercia House, Tamworth Reports to: ICT Team Leader About Radis Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities. About the Role We're looking for an ICT Implementation & Support Technician to support our growing business. This is a hands on role combining IT support, office implementations and project work. You'll help deliver new office openings, support existing services and work with colleagues and suppliers to keep our technology running smoothly. What You'll Be Doing Deliver ICT implementation projects and support new office openings, relocations and closures. Install and configure laptops, desktops, mobile devices and office IT equipment. Provide 1st and 2nd line support for Microsoft 365, Windows and business applications. Support office networks, Wi Fi, printers and user accounts. Manage Service Desk tickets and work within agreed SLA targets. Work with third party suppliers to resolve technical issues. Maintain IT assets, documentation and implementation plans. Support cyber security, system maintenance and technology improvements. What We're Looking For Experience in an IT Support or Technical Support role. Good knowledge of Windows, Microsoft 365 and Microsoft Entra ID or Active Directory. Good understanding of networking, including Wi Fi, VPN, DNS and DHCP. Experience configuring PCs, laptops, printers and mobile devices. Experience supporting IT projects or office deployments. Strong troubleshooting, communication and customer service skills. Experience using an IT Service Desk system. Able to manage multiple priorities and meet deadlines. Desirable Health or Social Care experience. Microsoft Intune, Endpoint Central or similar device management tools. Microsoft Azure or ManageEngine. Cyber Essentials knowledge. ITIL or Microsoft certifications. PowerShell or automation experience. Additional Requirements A full UK driving licence and access to your own vehicle is essential. Regular travel to company locations is required and business mileage will be reimbursed. The role includes moving, installing and setting up ICT equipment at company sites. What We Offer Competitive salary Company pension 20 days annual leave plus Bank Holidays Blue Light Card discounts Company Shop membership Free onsite parking Ongoing training and development Opportunities to work on a variety of ICT projects and develop your career Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community. We are unable to offer or consider sponsorship for this role.
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. Zeeco is a global leader in combustion and environmental solutions, renowned for our expertise in designing, engineering, and manufacturing advanced burners, incinerators, and environmental control systems. Serving a wide array of industries such as oil and gas, petrochemicals, and power generation, we deliver innovative technologies that enhance operational efficiency, safety, and environmental compliance. We have an exciting new opportunity based in our offices near Stamford, for a proactive and customer-focusedIT Desktop Support Technician to deliver first-line IT support across the business. This role is responsible for ensuring employees have reliable access to systems, applications, hardware, and services while providing timely resolution of technical issues both remotely and in person. Key Responsibilities: Provide first-line technical support for hardware, software, network, and Microsoft 365 issues. Troubleshoot, diagnose, and resolve incidents via phone, email, ticketing systems, MS Teams, and face-to-face support. Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals. Manage user accounts, access permissions, and password administration. Support IT onboarding and offboarding processes for new starters and leavers. Maintain accurate documentation of support requests and resolutions. Escalate complex issues where required and work with senior IT staff or external vendors to ensure successful resolution. Follow IT policies, security standards, and best practices to maintain a secure and reliable technology environment. Skills and experience required: Experience providing first- and/or second-line IT support in a business environment. Strong troubleshooting and problem-solving skills with a proactive approach. Good knowledge of Windows 10/11, Microsoft 365, Active Directory, and IT service management systems. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused, organised, and able to manage multiple priorities in a fast-paced environment. Professional, adaptable, and committed to delivering excellent service. Why join Zeeco? At Zeeco, we value our employees and are committed to offering a comprehensive benefits package to support your wellbeing and professional growth, see below some of the great things we offer: BUPA, Medicash, Employee Assistance Program to support your wellbeing. 12% Employer contribution to company pension scheme to help you plan confidently for the future. 27 days holiday (plus bank holidays)so you can recharge and maintain a healthy work-life balance. Life insurance for added peace of mind. Professional growth opportunities, including training, development, and the chance to work alongside world class engineering teams. A supportive, safety driven culture where your expertise is valued and your voice matters. Regular social events to have fun, and enjoy team camaraderie and to promote and protect our culture. Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.
26/07/2026
Full time
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. Zeeco is a global leader in combustion and environmental solutions, renowned for our expertise in designing, engineering, and manufacturing advanced burners, incinerators, and environmental control systems. Serving a wide array of industries such as oil and gas, petrochemicals, and power generation, we deliver innovative technologies that enhance operational efficiency, safety, and environmental compliance. We have an exciting new opportunity based in our offices near Stamford, for a proactive and customer-focusedIT Desktop Support Technician to deliver first-line IT support across the business. This role is responsible for ensuring employees have reliable access to systems, applications, hardware, and services while providing timely resolution of technical issues both remotely and in person. Key Responsibilities: Provide first-line technical support for hardware, software, network, and Microsoft 365 issues. Troubleshoot, diagnose, and resolve incidents via phone, email, ticketing systems, MS Teams, and face-to-face support. Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals. Manage user accounts, access permissions, and password administration. Support IT onboarding and offboarding processes for new starters and leavers. Maintain accurate documentation of support requests and resolutions. Escalate complex issues where required and work with senior IT staff or external vendors to ensure successful resolution. Follow IT policies, security standards, and best practices to maintain a secure and reliable technology environment. Skills and experience required: Experience providing first- and/or second-line IT support in a business environment. Strong troubleshooting and problem-solving skills with a proactive approach. Good knowledge of Windows 10/11, Microsoft 365, Active Directory, and IT service management systems. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused, organised, and able to manage multiple priorities in a fast-paced environment. Professional, adaptable, and committed to delivering excellent service. Why join Zeeco? At Zeeco, we value our employees and are committed to offering a comprehensive benefits package to support your wellbeing and professional growth, see below some of the great things we offer: BUPA, Medicash, Employee Assistance Program to support your wellbeing. 12% Employer contribution to company pension scheme to help you plan confidently for the future. 27 days holiday (plus bank holidays)so you can recharge and maintain a healthy work-life balance. Life insurance for added peace of mind. Professional growth opportunities, including training, development, and the chance to work alongside world class engineering teams. A supportive, safety driven culture where your expertise is valued and your voice matters. Regular social events to have fun, and enjoy team camaraderie and to promote and protect our culture. Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.
Job Description - Apprentice Systems Engineer The Opportunity Our client is recruiting for an Apprentice Systems Engineer to join their team in Hereford. The Level 4 Network Engineer apprenticeship programme that we are offering, will allow you to kick start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Apprentice Systems Engineer Apprenticeship Course: Level 4 Network Engineer Apprenticeship Duration: 15 months + Assessment Location: Hereford Working Hours: Full time Salary: £12.71 per hour About the Role We are seeking a motivated and technically minded Apprentice Systems Engineer to join our growing engineering team. This role provides an excellent opportunity to develop practical and theoretical skills across communications systems, networking, satellite communications, cloud technologies, SD-WAN, cybersecurity and systems integration. Working alongside experienced engineers, the successful candidate will gain hands on experience supporting the design, build, testing, deployment and maintenance of advanced communications solutions used by government, defence, emergency services and commercial customers throughout the UK and internationally. This apprenticeship is ideally suited to an individual with a genuine interest in technology and engineering who is keen to build a long term career within the communications and networking industry. Key Responsibilities Building, configuring and testing communications equipment. Assisting with the deployment of satellite communication systems. Supporting the configuration of IP networking equipment. Assisting with SD WAN and secure networking solutions. Producing technical documentation and system diagrams. Supporting laboratory and field testing activities. Assisting with fault finding and troubleshooting activities. Supporting customer installations and commissioning activities. Learning and applying cybersecurity best practices. Supporting engineering projects from design through to delivery. Maintaining engineering records and configuration documentation. Assisting with inventory and asset management activities. Participating in engineering training and certification programmes. Technologies You May Work With Satellite Communications (LEO, MEO and GEO) Starlink OneWeb Amazon LEO VSAT Systems SD WAN Technologies Palo Alto Networks Cisco Networking Equipment Cloud Platforms Secure IP Networking VPN Technologies Wireless Communications RF Systems Essential Requirements GCSE Grade C /4 or above in: Mathematics, English Language, Science (preferred) Strong interest in technology and engineering. Good problem solving skills. Ability to work methodically and logically. Good communication skills. Positive attitude and willingness to learn. Ability to work both independently and as part of a team. Good attention to detail. Basic understanding of computers and networking concepts. Desirable Requirements A Levels in mathematics/engineering/electronics/computer science. Previous experience building computers, networks or electronic projects. Interest in amateur radio, communications systems or networking technologies. Knowledge of IP networking fundamentals. Participation in STEM projects or engineering clubs. Personal Qualities Curious and eager to learn. Technically minded. Enthusiastic about communications technology. Reliable and professional. Adaptable and willing to tackle new challenges. Comfortable working in a fast paced technical environment. Training and Development Structured apprenticeship training. Mentoring from experienced engineers. Exposure to real world engineering projects. Industry-recognised technical certifications. Practical experience across multiple communications technologies. Opportunities to attend manufacturer training courses. Support towards professional engineering qualifications. Career Progression Systems Engineer Network Engineer Satellite Communications Engineer Solutions Engineer Technical Consultant Senior Systems Engineer Technology Officer Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive "do no harm" approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties - including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
26/07/2026
Full time
Job Description - Apprentice Systems Engineer The Opportunity Our client is recruiting for an Apprentice Systems Engineer to join their team in Hereford. The Level 4 Network Engineer apprenticeship programme that we are offering, will allow you to kick start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Apprentice Systems Engineer Apprenticeship Course: Level 4 Network Engineer Apprenticeship Duration: 15 months + Assessment Location: Hereford Working Hours: Full time Salary: £12.71 per hour About the Role We are seeking a motivated and technically minded Apprentice Systems Engineer to join our growing engineering team. This role provides an excellent opportunity to develop practical and theoretical skills across communications systems, networking, satellite communications, cloud technologies, SD-WAN, cybersecurity and systems integration. Working alongside experienced engineers, the successful candidate will gain hands on experience supporting the design, build, testing, deployment and maintenance of advanced communications solutions used by government, defence, emergency services and commercial customers throughout the UK and internationally. This apprenticeship is ideally suited to an individual with a genuine interest in technology and engineering who is keen to build a long term career within the communications and networking industry. Key Responsibilities Building, configuring and testing communications equipment. Assisting with the deployment of satellite communication systems. Supporting the configuration of IP networking equipment. Assisting with SD WAN and secure networking solutions. Producing technical documentation and system diagrams. Supporting laboratory and field testing activities. Assisting with fault finding and troubleshooting activities. Supporting customer installations and commissioning activities. Learning and applying cybersecurity best practices. Supporting engineering projects from design through to delivery. Maintaining engineering records and configuration documentation. Assisting with inventory and asset management activities. Participating in engineering training and certification programmes. Technologies You May Work With Satellite Communications (LEO, MEO and GEO) Starlink OneWeb Amazon LEO VSAT Systems SD WAN Technologies Palo Alto Networks Cisco Networking Equipment Cloud Platforms Secure IP Networking VPN Technologies Wireless Communications RF Systems Essential Requirements GCSE Grade C /4 or above in: Mathematics, English Language, Science (preferred) Strong interest in technology and engineering. Good problem solving skills. Ability to work methodically and logically. Good communication skills. Positive attitude and willingness to learn. Ability to work both independently and as part of a team. Good attention to detail. Basic understanding of computers and networking concepts. Desirable Requirements A Levels in mathematics/engineering/electronics/computer science. Previous experience building computers, networks or electronic projects. Interest in amateur radio, communications systems or networking technologies. Knowledge of IP networking fundamentals. Participation in STEM projects or engineering clubs. Personal Qualities Curious and eager to learn. Technically minded. Enthusiastic about communications technology. Reliable and professional. Adaptable and willing to tackle new challenges. Comfortable working in a fast paced technical environment. Training and Development Structured apprenticeship training. Mentoring from experienced engineers. Exposure to real world engineering projects. Industry-recognised technical certifications. Practical experience across multiple communications technologies. Opportunities to attend manufacturer training courses. Support towards professional engineering qualifications. Career Progression Systems Engineer Network Engineer Satellite Communications Engineer Solutions Engineer Technical Consultant Senior Systems Engineer Technology Officer Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive "do no harm" approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties - including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM. Job Responsibilities: Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout. Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms. Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components. Ensure all systems are kept current with patches and maintained in line with company security standards. Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption. Ensure daily backups have executed successfully; take prompt remedial action on any failures. Actively participate in IT projects across planning, implementation, and post-golive support. Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement. Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure. Review support trends to identify recurring issues and drive proactive, lasting f ixes. Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented. Ensure IT purchasing decisions are cost-e ective and aligned to business needs. Skills Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies Strong stakeholder management experience with excellent relationship building skills Experience in project management and/or delivering tasks on time according to strict deadline The ability to investigate and troubleshoot underlying issues Experience of writing procedural and/or support documentation Excellent organisational skills with the ability to multi-task Ability to manage own time e ectively and to be prompt and punctual Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice framework for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Experience of working accurately and confidently with service desk tools and technology Experience of delivering a high level of customer service Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
26/07/2026
Full time
Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM. Job Responsibilities: Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout. Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms. Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components. Ensure all systems are kept current with patches and maintained in line with company security standards. Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption. Ensure daily backups have executed successfully; take prompt remedial action on any failures. Actively participate in IT projects across planning, implementation, and post-golive support. Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement. Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure. Review support trends to identify recurring issues and drive proactive, lasting f ixes. Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented. Ensure IT purchasing decisions are cost-e ective and aligned to business needs. Skills Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies Strong stakeholder management experience with excellent relationship building skills Experience in project management and/or delivering tasks on time according to strict deadline The ability to investigate and troubleshoot underlying issues Experience of writing procedural and/or support documentation Excellent organisational skills with the ability to multi-task Ability to manage own time e ectively and to be prompt and punctual Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice framework for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Experience of working accurately and confidently with service desk tools and technology Experience of delivering a high level of customer service Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Job Title: Operations Support Technician Group/Team: Information Technology Shared Services Reports to: Director, IT Services Location: London Employment Type: Full-time, Salaried Travel Requirements: WHO WE ARE THE OPUS GROUP The Opus Group is a purpose-built network of leading marketing agencies that deliver world-class experiential, event, and brand solutions. The Opus Group's industry-renowned, highly-awarded agencies, including Opus Agency, MAS, and Verve, provide scalable, end-to-end solutions designed to drive action and impact. With a global footprint and specialised expertise, The Opus Group partners with over 70 global companies, including the world's most influential brands. WHAT WE ARE LOOKING FOR The Operations Support Technician is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow through, and timely problem resolution, Operations Support Technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect. Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the Operations Support Technicians are responsible for analysis of existing desktop tools, requirements gathering, selection, implementation, configuration, and roll out. This includes, but is not limited to, system deployment, antivirus, server and network configuration management, asset management, system monitoring, patch management, and the ticketing system. YOU SHOULD HAVE At least 5 years in providing Support Effective written, verbal communication, and collaboration skills Proficient listener, capable of translating requests into actionable tasks Excellent troubleshooting and problem-solving skills Awareness of Information Security best practices Demonstrated knowledge of a broad range of hardware and software ESSENTIAL RESPONSIBILITIES Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees Understanding of MS Windows and Mac operating systems Knowledge of - and ability to troubleshoot - a wide variety of software systems, locally installed, client/server, and cloud based Partner with agency employees to help them become more efficient with our selection of technology tools Present a professional image as a representative of the company Establish and maintain effective professional working relationships with co-workers, and every level of management Create and update end-user documentation, as needed Updating, troubleshooting, and resolving issues in the office network, including servers, routers, switches, VPN, etc. WHAT YOU CAN EXPECT IN RETURN Full time position Opportunities for growth and development Health & dental insurance options London Bridge office with rooftop working and social spaces Hybrid/remote working flexibility Extended Bank holiday weekends in May and August Christmas and New Year period office closure NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don't worry about checking every single box. At The Opus Group, we are dedicated to building a diverse, inclusive, and authentic team - so if you're excited about this role, but your past experience doesn't align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset. Physical Requirements Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. OTHER DUTIES AND ACKNOWLEDGEMENT The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
26/07/2026
Full time
Job Title: Operations Support Technician Group/Team: Information Technology Shared Services Reports to: Director, IT Services Location: London Employment Type: Full-time, Salaried Travel Requirements: WHO WE ARE THE OPUS GROUP The Opus Group is a purpose-built network of leading marketing agencies that deliver world-class experiential, event, and brand solutions. The Opus Group's industry-renowned, highly-awarded agencies, including Opus Agency, MAS, and Verve, provide scalable, end-to-end solutions designed to drive action and impact. With a global footprint and specialised expertise, The Opus Group partners with over 70 global companies, including the world's most influential brands. WHAT WE ARE LOOKING FOR The Operations Support Technician is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow through, and timely problem resolution, Operations Support Technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect. Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the Operations Support Technicians are responsible for analysis of existing desktop tools, requirements gathering, selection, implementation, configuration, and roll out. This includes, but is not limited to, system deployment, antivirus, server and network configuration management, asset management, system monitoring, patch management, and the ticketing system. YOU SHOULD HAVE At least 5 years in providing Support Effective written, verbal communication, and collaboration skills Proficient listener, capable of translating requests into actionable tasks Excellent troubleshooting and problem-solving skills Awareness of Information Security best practices Demonstrated knowledge of a broad range of hardware and software ESSENTIAL RESPONSIBILITIES Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees Understanding of MS Windows and Mac operating systems Knowledge of - and ability to troubleshoot - a wide variety of software systems, locally installed, client/server, and cloud based Partner with agency employees to help them become more efficient with our selection of technology tools Present a professional image as a representative of the company Establish and maintain effective professional working relationships with co-workers, and every level of management Create and update end-user documentation, as needed Updating, troubleshooting, and resolving issues in the office network, including servers, routers, switches, VPN, etc. WHAT YOU CAN EXPECT IN RETURN Full time position Opportunities for growth and development Health & dental insurance options London Bridge office with rooftop working and social spaces Hybrid/remote working flexibility Extended Bank holiday weekends in May and August Christmas and New Year period office closure NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don't worry about checking every single box. At The Opus Group, we are dedicated to building a diverse, inclusive, and authentic team - so if you're excited about this role, but your past experience doesn't align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset. Physical Requirements Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. OTHER DUTIES AND ACKNOWLEDGEMENT The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IT Infrastructure Engineer IT Infrastructure Engineer - Belfast (Hybrid) Temporary Opportunity with Potential to Become Permanent 30-40k pa depending on experience VANRATH are delighted to be partnering with a well-established organisation in Belfast to recruit an experienced IT Infrastructure Engineer . This is an excellent opportunity for a skilled infrastructure professional to join a growing IT team, supporting and maintaining critical systems while contributing to a range of exciting technology projects. The successful IT Infrastructure Engineer will play a key role in ensuring the stability, security, and performance of the organisation's IT infrastructure. This position offers exposure to modern technologies, project work, and a hybrid working environment, with the potential to secure a permanent role. The Role As an IT Infrastructure Engineer , you will: Support and maintain server, storage, and infrastructure environments Administer Windows Server environments and core Microsoft technologies Manage Active Directory, Group Policy, DNS, and DHCP Support Microsoft 365 and Azure environments Monitor infrastructure performance and proactively resolve issues Assist with infrastructure upgrades, migrations, and improvement projects Manage virtualised environments using VMware or Hyper-V Support backup, disaster recovery, and business continuity solutions Work closely with Service Desk and wider IT teams to resolve escalated issues Ensure infrastructure security best practices are followed What We're Looking For To be considered for this IT Infrastructure Engineer opportunity, you should have: Previous experience in an Infrastructure Engineer, Systems Administrator, or IT Infrastructure Engineer role Strong experience supporting Windows Server environments Excellent knowledge of: Active Directory Group Policy DNS & DHCP Microsoft 365 Azure Experience with virtualisation technologies such as VMware or Hyper-V Knowledge of backup and recovery solutions Strong troubleshooting and problem-solving skills Excellent communication and stakeholder management abilities Desirable Previous MSP experience Experience with Intune and SCCM Exposure to networking technologies including switches, firewalls, and VPNs Experience with Azure migrations or cloud transformation projects Relevant Microsoft, VMware, or Azure certifications Why Apply Through VANRATH? VANRATH is Northern Ireland's leading specialist recruitment consultancy. With over 25 years of experience, we work closely with some of Northern Ireland's most respected employers and provide candidates with: Access to exclusive opportunities not available elsewhere Specialist IT recruitment expertise Honest career advice and market insight Full interview preparation and feedback Ongoing support throughout the hiring process If you're an experienced IT Infrastructure Engineer seeking your next challenge, we'd love to hear from you. Apply today or contact VANRATH for a confidential discussion.
26/07/2026
Full time
IT Infrastructure Engineer IT Infrastructure Engineer - Belfast (Hybrid) Temporary Opportunity with Potential to Become Permanent 30-40k pa depending on experience VANRATH are delighted to be partnering with a well-established organisation in Belfast to recruit an experienced IT Infrastructure Engineer . This is an excellent opportunity for a skilled infrastructure professional to join a growing IT team, supporting and maintaining critical systems while contributing to a range of exciting technology projects. The successful IT Infrastructure Engineer will play a key role in ensuring the stability, security, and performance of the organisation's IT infrastructure. This position offers exposure to modern technologies, project work, and a hybrid working environment, with the potential to secure a permanent role. The Role As an IT Infrastructure Engineer , you will: Support and maintain server, storage, and infrastructure environments Administer Windows Server environments and core Microsoft technologies Manage Active Directory, Group Policy, DNS, and DHCP Support Microsoft 365 and Azure environments Monitor infrastructure performance and proactively resolve issues Assist with infrastructure upgrades, migrations, and improvement projects Manage virtualised environments using VMware or Hyper-V Support backup, disaster recovery, and business continuity solutions Work closely with Service Desk and wider IT teams to resolve escalated issues Ensure infrastructure security best practices are followed What We're Looking For To be considered for this IT Infrastructure Engineer opportunity, you should have: Previous experience in an Infrastructure Engineer, Systems Administrator, or IT Infrastructure Engineer role Strong experience supporting Windows Server environments Excellent knowledge of: Active Directory Group Policy DNS & DHCP Microsoft 365 Azure Experience with virtualisation technologies such as VMware or Hyper-V Knowledge of backup and recovery solutions Strong troubleshooting and problem-solving skills Excellent communication and stakeholder management abilities Desirable Previous MSP experience Experience with Intune and SCCM Exposure to networking technologies including switches, firewalls, and VPNs Experience with Azure migrations or cloud transformation projects Relevant Microsoft, VMware, or Azure certifications Why Apply Through VANRATH? VANRATH is Northern Ireland's leading specialist recruitment consultancy. With over 25 years of experience, we work closely with some of Northern Ireland's most respected employers and provide candidates with: Access to exclusive opportunities not available elsewhere Specialist IT recruitment expertise Honest career advice and market insight Full interview preparation and feedback Ongoing support throughout the hiring process If you're an experienced IT Infrastructure Engineer seeking your next challenge, we'd love to hear from you. Apply today or contact VANRATH for a confidential discussion.
Your mission DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis. Your profile DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis. Duties & Responsibilities: The main deliverables of the role are: Manage and take ownership of support request, issues, incidents, and defects across shared company applications. Excellent problem solving and trouble shooting skills Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes Required Skills: Office 365 including Active Directory/Entra Atlassian (Jira, Confluence, Service Desk) Windows, Mac and Linux experience Basic knowledge of computer networking Desirable Skills: VPN, VLANs, LACP and firewall management Unifi network hardware Proxmox Apple Business Manager Rustdesk Why us? Competitive salary and benefits including: 25 days holiday per annum (excluding bank holidays). Additional days holiday for birthday. Company sick pay scheme. Cycle to work scheme. Enhanced maternity, paternity and shared parental leave. Health insurance with Vitality for employee, spouse and children. Life Insurance/Death in Service. Flexible working can be agreed.
26/07/2026
Full time
Your mission DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis. Your profile DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis. Duties & Responsibilities: The main deliverables of the role are: Manage and take ownership of support request, issues, incidents, and defects across shared company applications. Excellent problem solving and trouble shooting skills Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes Required Skills: Office 365 including Active Directory/Entra Atlassian (Jira, Confluence, Service Desk) Windows, Mac and Linux experience Basic knowledge of computer networking Desirable Skills: VPN, VLANs, LACP and firewall management Unifi network hardware Proxmox Apple Business Manager Rustdesk Why us? Competitive salary and benefits including: 25 days holiday per annum (excluding bank holidays). Additional days holiday for birthday. Company sick pay scheme. Cycle to work scheme. Enhanced maternity, paternity and shared parental leave. Health insurance with Vitality for employee, spouse and children. Life Insurance/Death in Service. Flexible working can be agreed.
IT Support Analyst Location: London, UK (Hybrid Working) Salary range: £30,000 - £35,000 plus benefits including annual discretionary bonus Join Our Global IT Team We're looking for a proactive and motivated IT Support Analyst to join our global IT team. This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment. Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work. This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world. What You'll Be Doing Global IT Support Provide 2nd line IT support to users across the UK and global business. Manage and respond to support requests through our Jira ticketing system. Support employee onboarding and offboarding processes. Administer key business platforms including:Microsoft 365Microsoft IntuneGoogle WorkspaceKandjiUbiquiti Create and maintain technical documentation and user guides. Support meeting room technology and collaboration tools. Assist with company wide Town Halls and All Hands events. Endpoint & User Support Install, configure, and maintain laptops, desktops, and other hardware. Provide both remote and in person support for employees. Troubleshoot hardware, software, and connectivity issues. Network & Infrastructure Support Monitor and maintain office networks, Wi Fi, and connectivity. Support storage infrastructure and backup solutions. Assist with troubleshooting and resolving network outages and performance issues. IT Projects & Continuous Improvement Collaborate with the wider IT team on global improvement initiatives. Support the rollout of new tools, technologies, and processes. Identify opportunities to improve support services and user experience. What We're Looking For Previous experience in an IT Service Desk, IT Support, or Technical Support role. Strong troubleshooting and problem solving skills. Experience supporting Windows operating systems. Excellent communication skills and the ability to support both technical and non technical users. Strong organisational skills with the ability to manage multiple priorities. Good understanding of IT security and cybersecurity best practices. A proactive, customer focused approach and willingness to learn. Desirable Experience Microsoft 365, Entra ID, and Intune Google Workspace Linux and macOS environments Android and iOS devices Wired and wireless networking Server and endpoint hardware support What You'll Gain Microsoft 365, Entra ID and Intune Google Workspace Ubiquiti networking solutions Firewall technologies including WatchGuard and FortiGate VPN technologies and network security Cloud based identity and device management NAS and storage platforms Endpoint security tools Modern SaaS IT administration platforms Why Join Us? You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical skillset, contribute to meaningful projects, and make a real impact across the business. We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd love to hear from you.
26/07/2026
Full time
IT Support Analyst Location: London, UK (Hybrid Working) Salary range: £30,000 - £35,000 plus benefits including annual discretionary bonus Join Our Global IT Team We're looking for a proactive and motivated IT Support Analyst to join our global IT team. This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment. Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work. This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world. What You'll Be Doing Global IT Support Provide 2nd line IT support to users across the UK and global business. Manage and respond to support requests through our Jira ticketing system. Support employee onboarding and offboarding processes. Administer key business platforms including:Microsoft 365Microsoft IntuneGoogle WorkspaceKandjiUbiquiti Create and maintain technical documentation and user guides. Support meeting room technology and collaboration tools. Assist with company wide Town Halls and All Hands events. Endpoint & User Support Install, configure, and maintain laptops, desktops, and other hardware. Provide both remote and in person support for employees. Troubleshoot hardware, software, and connectivity issues. Network & Infrastructure Support Monitor and maintain office networks, Wi Fi, and connectivity. Support storage infrastructure and backup solutions. Assist with troubleshooting and resolving network outages and performance issues. IT Projects & Continuous Improvement Collaborate with the wider IT team on global improvement initiatives. Support the rollout of new tools, technologies, and processes. Identify opportunities to improve support services and user experience. What We're Looking For Previous experience in an IT Service Desk, IT Support, or Technical Support role. Strong troubleshooting and problem solving skills. Experience supporting Windows operating systems. Excellent communication skills and the ability to support both technical and non technical users. Strong organisational skills with the ability to manage multiple priorities. Good understanding of IT security and cybersecurity best practices. A proactive, customer focused approach and willingness to learn. Desirable Experience Microsoft 365, Entra ID, and Intune Google Workspace Linux and macOS environments Android and iOS devices Wired and wireless networking Server and endpoint hardware support What You'll Gain Microsoft 365, Entra ID and Intune Google Workspace Ubiquiti networking solutions Firewall technologies including WatchGuard and FortiGate VPN technologies and network security Cloud based identity and device management NAS and storage platforms Endpoint security tools Modern SaaS IT administration platforms Why Join Us? You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical skillset, contribute to meaningful projects, and make a real impact across the business. We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd love to hear from you.
Junior Technical Support Engineer Competitive London, uk Full time Job Description As a Junior Technical Support Engineer, you'll play a vital role in supporting our IoT device estate and ensuring smooth operations across multiple sites. You'll assist with device configuration, troubleshooting, logistics, and documentation - working closely with the Tech Ops team to maintain uptime and streamline workflows. This is an ideal opportunity for someone early in their IT career who's eager to learn, grow, and make a real impact in a fast-paced tech environment. Key Responsibilities IoT & Device Management Configure, test, and deploy IoT devices (e.g. tablets, phones, staff devices). Monitor device health and connectivity across the estate. Troubleshoot hardware/software issues and elevate when needed. Maintain device management platforms and ensure data accuracy. Operational Support Collaborate with the Tech Ops team to ensure smooth daily operations. Identify and report operational inefficiencies. Support rollout and maintenance projects across multiple sites. Help meet uptime and performance targets for connected devices. Logistics & Preparation Pick, pack, and prepare devices and accessories for deployment. Maintain inventory of devices, spares, and tools. Assist with deliveries and ensure accurate tracking and documentation. Coordinate logistics between internal teams, suppliers, and clients. Administration & Documentation Maintain records of devices, configurations, and shipments. Contribute to setup guides, checklists, and troubleshooting documentation. Support IT administration including ticket management and asset tracking (e.g. raising OSM and ISME JIRAs). Profile of the Ideal Candidate Skills & Knowledge Must-Have (Core Technical): Basic understanding of networking concepts (IP addressing, troubleshooting). Familiarity with routers and switches. Logical troubleshooting mindset. Windows OS familiarity (logs, commands, IT setups). Experience with stock handling (ordering, picking, packing IoT devices). Strong organisation and documentation skills. Desirable (Nice-to-Have): Interest in ANPR/CCTV systems or tinkering with Raspberry Pi/IP cameras. Experience with service management tools (JIRA, Zendesk, Service Desk). Basic understanding of Microsoft 365 and VPNs. Ability to configure routers and switches. Soft Skills Proactive and eager to learn, interest in IT is essential. Strong communicator, able to elevate issues clearly and concisely. Calm under pressure, able to troubleshoot in real-time. Team player, works well with DevOps, support, and customer-facing teams. Professional, client-facing appearance. Background Recent graduate, self-taught engineer, or 1-2 years' experience in IT support/infrastructure. Certifications or desire to pursue qualifications. Able to demonstrate personal IT projects or hands-on experience. Local to Croydon. What We Offer Competitive salary and benefits tailored to your experience. Hybrid working (4 days in office, 1 day WFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a mission that's reshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links and discounted/free food options. Why Hozah At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!
26/07/2026
Full time
Junior Technical Support Engineer Competitive London, uk Full time Job Description As a Junior Technical Support Engineer, you'll play a vital role in supporting our IoT device estate and ensuring smooth operations across multiple sites. You'll assist with device configuration, troubleshooting, logistics, and documentation - working closely with the Tech Ops team to maintain uptime and streamline workflows. This is an ideal opportunity for someone early in their IT career who's eager to learn, grow, and make a real impact in a fast-paced tech environment. Key Responsibilities IoT & Device Management Configure, test, and deploy IoT devices (e.g. tablets, phones, staff devices). Monitor device health and connectivity across the estate. Troubleshoot hardware/software issues and elevate when needed. Maintain device management platforms and ensure data accuracy. Operational Support Collaborate with the Tech Ops team to ensure smooth daily operations. Identify and report operational inefficiencies. Support rollout and maintenance projects across multiple sites. Help meet uptime and performance targets for connected devices. Logistics & Preparation Pick, pack, and prepare devices and accessories for deployment. Maintain inventory of devices, spares, and tools. Assist with deliveries and ensure accurate tracking and documentation. Coordinate logistics between internal teams, suppliers, and clients. Administration & Documentation Maintain records of devices, configurations, and shipments. Contribute to setup guides, checklists, and troubleshooting documentation. Support IT administration including ticket management and asset tracking (e.g. raising OSM and ISME JIRAs). Profile of the Ideal Candidate Skills & Knowledge Must-Have (Core Technical): Basic understanding of networking concepts (IP addressing, troubleshooting). Familiarity with routers and switches. Logical troubleshooting mindset. Windows OS familiarity (logs, commands, IT setups). Experience with stock handling (ordering, picking, packing IoT devices). Strong organisation and documentation skills. Desirable (Nice-to-Have): Interest in ANPR/CCTV systems or tinkering with Raspberry Pi/IP cameras. Experience with service management tools (JIRA, Zendesk, Service Desk). Basic understanding of Microsoft 365 and VPNs. Ability to configure routers and switches. Soft Skills Proactive and eager to learn, interest in IT is essential. Strong communicator, able to elevate issues clearly and concisely. Calm under pressure, able to troubleshoot in real-time. Team player, works well with DevOps, support, and customer-facing teams. Professional, client-facing appearance. Background Recent graduate, self-taught engineer, or 1-2 years' experience in IT support/infrastructure. Certifications or desire to pursue qualifications. Able to demonstrate personal IT projects or hands-on experience. Local to Croydon. What We Offer Competitive salary and benefits tailored to your experience. Hybrid working (4 days in office, 1 day WFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a mission that's reshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links and discounted/free food options. Why Hozah At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!
Broad Band 4I £46,075 per annum, plus benefits Part/Full Time Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated SEROCU's Cyber Crime Command delivers the regional and force Pursue, Protect, Prepare and Prevent response to cyber crime across the South East. This is an exciting opportunity to join the Command and support the Pursue teams through the delivery of financial investigations, POCA civil proceedings, and confiscation investigations. We are seeking an accredited Financial Investigator with strong interpersonal skills, capable of working effectively with investigation teams (up to and including SIO level) to identify criminal assets and evidence of money laundering, setting clear investigative parameters and delivering outcomes in a timely manner. The role holder must be self-motivated, able to work with the minimum of supervision, and be well organised (preparing case files and dealing with large volumes of material). You must be able to demonstrate a high level of attention to detail and excellent investigative skills, with the ability to review and analyse financial intelligence, identify Proceeds of Crime Act (POCA) disruption opportunities, and present findings clearly and cohesively. The role will also require providing evidence at trial and making applications for court orders in both Magistrates' and Crown Courts. Please note applications from fully accredited Financial Investigators (FIO, FI, Confiscator, CRiSP, Restraint, S.47) will be prioritised. In the event the post holder does not hold this accreditation they will be required to complete the relevant entrant exams and training and thereafter, submit the respective PDP to attain full accreditation with the NCA Proceeds of Crime Centre (PoCC). You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home. For this reason a full UK Driving Licence is essential to the role. This is a hybrid working supportive position and candidates will be able to discuss this at interview. Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain vetting level SC together with a number of enhanced security checks. In order to achieve this, you must have resided in the UK for the past five years. Exemptions may apply for overseas or other diplomatic service (with HM Government), and studying abroad. You can find more information about security vetting here . The leadership within CTPSE and SEROCU are actively committed to embedding and sustaining an inclusive culture that recognises and champions the diversity of our people, and promotes equity and equality so that everyone can succeed at work. The region is delivering this commitment through a long term strategy that takes a holistic and intersectional approach to wellbeing & inclusion. Our strategy is underpinned by the five strategic objectives; Inclusive Culture - We will create, embed, and continually develop an inclusive culture for our people. Engaged & Involved - We will ensure our people are engaged, involved, and listened to. Wellbeing - We will prioritise the wellbeing of our people. Representation - We will attract, recruit, retain and develop a diverse workforce. Inclusive by Design - We will ensure that inclusion is a core principle of our policies, products, and decisions. We welcome applications from those interested in part time and flexible working, and encourage applications from our under represented communities. Our people say that benefits include a good work/life balance, a supportive and welcoming place to work and excellent terms including a generous pension scheme and annual leave entitlement. If you have any questions about the role, please contact quoting the Job Reference number TBC. If you have applied for this role in the last six months, we respectfully ask that you do not reapply at this current time. IMPORTANT: If you are already a Thames Valley Police (TVP) member of staff and you have been in your post for less than twelve months, your application must be supported by your line manager. We will require written confirmation from your line manager in order to proceed. Shift allowance, on-call or other job related allowances from your previous role will not be protected unless they are attached to the new role. We reserve the right to close this vacancy if we receive a high volume of applications. Should you wish to apply for this post, we advise you to complete and submit your application form as soon as possible.
26/07/2026
Full time
Broad Band 4I £46,075 per annum, plus benefits Part/Full Time Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated SEROCU's Cyber Crime Command delivers the regional and force Pursue, Protect, Prepare and Prevent response to cyber crime across the South East. This is an exciting opportunity to join the Command and support the Pursue teams through the delivery of financial investigations, POCA civil proceedings, and confiscation investigations. We are seeking an accredited Financial Investigator with strong interpersonal skills, capable of working effectively with investigation teams (up to and including SIO level) to identify criminal assets and evidence of money laundering, setting clear investigative parameters and delivering outcomes in a timely manner. The role holder must be self-motivated, able to work with the minimum of supervision, and be well organised (preparing case files and dealing with large volumes of material). You must be able to demonstrate a high level of attention to detail and excellent investigative skills, with the ability to review and analyse financial intelligence, identify Proceeds of Crime Act (POCA) disruption opportunities, and present findings clearly and cohesively. The role will also require providing evidence at trial and making applications for court orders in both Magistrates' and Crown Courts. Please note applications from fully accredited Financial Investigators (FIO, FI, Confiscator, CRiSP, Restraint, S.47) will be prioritised. In the event the post holder does not hold this accreditation they will be required to complete the relevant entrant exams and training and thereafter, submit the respective PDP to attain full accreditation with the NCA Proceeds of Crime Centre (PoCC). You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home. For this reason a full UK Driving Licence is essential to the role. This is a hybrid working supportive position and candidates will be able to discuss this at interview. Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain vetting level SC together with a number of enhanced security checks. In order to achieve this, you must have resided in the UK for the past five years. Exemptions may apply for overseas or other diplomatic service (with HM Government), and studying abroad. You can find more information about security vetting here . The leadership within CTPSE and SEROCU are actively committed to embedding and sustaining an inclusive culture that recognises and champions the diversity of our people, and promotes equity and equality so that everyone can succeed at work. The region is delivering this commitment through a long term strategy that takes a holistic and intersectional approach to wellbeing & inclusion. Our strategy is underpinned by the five strategic objectives; Inclusive Culture - We will create, embed, and continually develop an inclusive culture for our people. Engaged & Involved - We will ensure our people are engaged, involved, and listened to. Wellbeing - We will prioritise the wellbeing of our people. Representation - We will attract, recruit, retain and develop a diverse workforce. Inclusive by Design - We will ensure that inclusion is a core principle of our policies, products, and decisions. We welcome applications from those interested in part time and flexible working, and encourage applications from our under represented communities. Our people say that benefits include a good work/life balance, a supportive and welcoming place to work and excellent terms including a generous pension scheme and annual leave entitlement. If you have any questions about the role, please contact quoting the Job Reference number TBC. If you have applied for this role in the last six months, we respectfully ask that you do not reapply at this current time. IMPORTANT: If you are already a Thames Valley Police (TVP) member of staff and you have been in your post for less than twelve months, your application must be supported by your line manager. We will require written confirmation from your line manager in order to proceed. Shift allowance, on-call or other job related allowances from your previous role will not be protected unless they are attached to the new role. We reserve the right to close this vacancy if we receive a high volume of applications. Should you wish to apply for this post, we advise you to complete and submit your application form as soon as possible.
About Us Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Summary We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base in the Miami area. Systems Administrators have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Responsibilities Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. Ability to handle diverse computing environments in a wide cross section of business environments. Develop client standards based on Thrive best practices and document as well as evaluate needs across client base. Troubleshoot and research server level issues and network level issues independently. Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. Provide consulting to clients on certain applications, Thrives best practices and general computing processes. Provide escalated support, mentoring, and technical leadership to other engineers in the department. While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly with Team Lead to implement designated standards across customer base to improve service delivery. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime Client/Server Connectivity issues (per SOP) Data restores both at the individual file level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Requirements Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers Experience troubleshooting network configuration and hardware issues Experience troubleshooting server hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in a team environment as well as alone Preferred Requirements CompTIA Net + MCSE / MCITP: Server Administrator or above VCA/VCP
26/07/2026
Full time
About Us Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Summary We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base in the Miami area. Systems Administrators have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Responsibilities Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. Ability to handle diverse computing environments in a wide cross section of business environments. Develop client standards based on Thrive best practices and document as well as evaluate needs across client base. Troubleshoot and research server level issues and network level issues independently. Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. Provide consulting to clients on certain applications, Thrives best practices and general computing processes. Provide escalated support, mentoring, and technical leadership to other engineers in the department. While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly with Team Lead to implement designated standards across customer base to improve service delivery. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime Client/Server Connectivity issues (per SOP) Data restores both at the individual file level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Requirements Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers Experience troubleshooting network configuration and hardware issues Experience troubleshooting server hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in a team environment as well as alone Preferred Requirements CompTIA Net + MCSE / MCITP: Server Administrator or above VCA/VCP
