IT Support Engineer

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

The main deliverables of the role are:

• Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
• Excellent problem solving and trouble shooting skills
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes

• Office 365 including Active Directory/Entra
• Atlassian (Jira, Confluence, Service Desk)
• Windows, Mac and Linux experience
• Basic knowledge of computer networking

• VPN, VLANs, LACP and firewall management
• Unifi network hardware
• Proxmox
• Apple Business Manager
• Rustdesk

Competitive salary and benefits including:

• 25 days holiday per annum (excluding bank holidays).
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Enhanced maternity, paternity and shared parental leave.
• Health insurance with Vitality for employee, spouse and children.
• Life Insurance/Death in Service.
• Flexible working can be agreed.