Live Chat Specialist

Live Chat Specialist

Location: Manchester

Employment Type: Full time

Location Type: Hybrid (up to 2 days WFH)

Department: Commercial

Compensation: £25.5K - £27K per annum

Who we are

Street Group is one of the UK's fastest growing PropTech businesses, on a mission to change the property industry for good.

Founded in Manchester in 2015, we build technology that improves the experience of buying, selling, renting and letting for agents and the people they serve. Our products Street.co.uk, Spectre and Insights are transforming how thousands of agencies operate.

The role

Live chat first support role - reactive, fast paced, varied. You will troubleshoot product queries, escalating technical issues to engineering, ensuring clients get the most out of our products.

What you'll be doing day to day

• Become the go to expert on Street.co.uk and Bridge, owning and expanding product knowledge.
• Respond to client queries via live chat, email, phone or video.
• Decide when to resolve issues yourself or raise them to the engineering team.
• Ensure clients understand and use new product updates.
• Capture client feedback and feature requests, communicate them to relevant teams.
• Work with clients ranging from small independents to large multi branch agencies.

A bit about you

Commercial experience in live chat or IT support, genuine interest in technology beyond the day job. Excellent written and verbal communication skills; comfortable speaking to frustrated clients and explaining technical issues to developers. Able to manage multiple tasks, remain calm and positive under pressure. Self starter, proactive, adaptable, and genuinely cares about client experience. A fit if you love autonomy, curiosity and impact in a fast growing company.

Why join Street Group?

• Hybrid working (up to 2 days per week from home)
• Guilt Free R&R - £1000 towards a holiday after the first year (tax covered)
• Culture that supports development and growth
• £500 yearly L&D budget
• Birthday off - we pay on your birthday
• Paid volunteering days: 2 per year
• Enhanced maternity, paternity & adoption pay
• Mental health & wellbeing support via Health Assured
• Regular wellbeing initiatives
• Joining a new team in a business with huge ambition
• Passionate team improving the property industry
• Opportunity to work on cutting edge technology
• Relaxed office space; office dogs welcome
• Fully stocked fridge and beers (or alternative) every Friday afternoon
• Company and team events, off sites and happy hours
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Climate positive company

Compensation

Up to £27,000, dependent on experience.

Employment Eligibility

We're committed to building a diverse and inclusive team. Candidates must be eligible to live and work in the UK.

Interview process

Three stages: Introductory call with Talent team Hiring Manager interview and in person live chat task Final interview.

We want the process to work for you. If you need adjustments, let us know.

Research shows women often rule themselves out; if that's you, apply anyway. We'd love to hear from you.