Street Group

4 job(s) at Street Group

Street Group Manchester, Lancashire
18/07/2026
Full time
Street Group is seeking a Live Chat Specialist in Manchester to provide exceptional support to clients via live chat, email, and phone. You will troubleshoot product queries and escalate technical issues as needed. The role demands excellent communication skills and a proactive approach in a dynamic environment. The company offers a hybrid working model, a comprehensive benefits package including holiday bonuses and continuous learning opportunities.
Street Group Manchester, Lancashire
17/07/2026
Full time
Live Chat Specialist Location: Manchester Employment Type: Full time Location Type: Hybrid (up to 2 days WFH) Department: Commercial Compensation: £25.5K - £27K per annum Who we are Street Group is one of the UK's fastest growing PropTech businesses, on a mission to change the property industry for good. Founded in Manchester in 2015, we build technology that improves the experience of buying, selling, renting and letting for agents and the people they serve. Our products Street.co.uk, Spectre and Insights are transforming how thousands of agencies operate. The role Live chat first support role - reactive, fast paced, varied. You will troubleshoot product queries, escalating technical issues to engineering, ensuring clients get the most out of our products. What you'll be doing day to day Become the go to expert on Street.co.uk and Bridge, owning and expanding product knowledge. Respond to client queries via live chat, email, phone or video. Decide when to resolve issues yourself or raise them to the engineering team. Ensure clients understand and use new product updates. Capture client feedback and feature requests, communicate them to relevant teams. Work with clients ranging from small independents to large multi branch agencies. A bit about you Commercial experience in live chat or IT support, genuine interest in technology beyond the day job. Excellent written and verbal communication skills; comfortable speaking to frustrated clients and explaining technical issues to developers. Able to manage multiple tasks, remain calm and positive under pressure. Self starter, proactive, adaptable, and genuinely cares about client experience. A fit if you love autonomy, curiosity and impact in a fast growing company. Why join Street Group? Hybrid working (up to 2 days per week from home) Guilt Free R&R - £1000 towards a holiday after the first year (tax covered) Culture that supports development and growth £500 yearly L&D budget Birthday off - we pay on your birthday Paid volunteering days: 2 per year Enhanced maternity, paternity & adoption pay Mental health & wellbeing support via Health Assured Regular wellbeing initiatives Joining a new team in a business with huge ambition Passionate team improving the property industry Opportunity to work on cutting edge technology Relaxed office space; office dogs welcome Fully stocked fridge and beers (or alternative) every Friday afternoon Company and team events, off sites and happy hours Cycle to work scheme Electric car salary sacrifice scheme Climate positive company Compensation Up to £27,000, dependent on experience. Employment Eligibility We're committed to building a diverse and inclusive team. Candidates must be eligible to live and work in the UK. Interview process Three stages: Introductory call with Talent team Hiring Manager interview and in person live chat task Final interview. We want the process to work for you. If you need adjustments, let us know. Research shows women often rule themselves out; if that's you, apply anyway. We'd love to hear from you.
Street Group Manchester, Lancashire
16/07/2026
Full time
Street Group, a fast-growing PropTech company based in Manchester, is seeking a Security & Resilience Lead to own and continuously improve the security function across development to onboarding and offboarding. You will lead tool selection, configuration and governance with no existing playbook, shaping security across the business. You will work closely with the Head Of Security, manage vulnerability management and penetration testing, and ensure robust logging, threat detection and
Street Group Manchester, Lancashire
16/07/2026
Full time
Security & Resilience Lead Location: Manchester (Hybrid, up to 4 days WFH) Salary: £50k-£70k (negotiable) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. This role exists because we're growing fast, working towards ISO certification, and taking on bigger, more regulated customers. All of which means the security practices we handle today need to be documented and independently owned. We're now looking for a Security & Resilience Lead - who'll ensure Street Group's security function operates effectively and continually improves. You'll work with the Head Of Security to decide what tools, processes and controls should be used, and lead with the ongoing configuration and maintenance of those tools to shape how security is embedded across the business - from development through to customer onboarding and off boarding. There's no team to inherit and no existing playbook to follow: just the opportunity to build one. Here's what you can expect to be working on as our Security & Resilience Lead Working with technical teams review the security impact of technology changes and ensure security controls are met before production releases. Make sure environments are configured securely, verify controls and oversee technical change so access and data are handled appropriately. Monitor threat intelligence for company exposure, review emerging threats, and share relevant intelligence with stakeholders. Lead the response to security incidents, coordinating investigations and root cause analysis, and producing clear and accurate reports for internal and external stakeholders. Own our security monitoring capability, ensuring effective logging across key platforms and improving detection while preventing alert storms and false positives. Own the penetration testing and vulnerability management programme - not just detecting vulnerabilities, but risk assessing them, deciding what needs fixing and working with the tech teams on solutions to close them down. Promote secure development practices, working closely with developers to embed security into how they build rather than simply dictating standards from a distance. Test security alerts, validate backup integrity, and coordinate business continuity and disaster recovery testing to build organisational resilience. You should apply if: You're just as comfortable running a penetration testing and vulnerability management programme as you are talking to developers or leading an incident response. You have a strong knowledge of logging, monitoring and threat detection, and enjoy tuning and configuring security tooling. You can communicate risk with non technical stakeholders, and communicate confidently with stakeholders at every level. You probably shouldn't apply if: You don't have hands on experience with vulnerability management, penetration testing, logging, monitoring or threat detection - these are the two must have areas for this role. You need close oversight day to day; for now, you should be capable of being a security SME in the business alongside the Head Of Security and providing support to technical stakeholders. You want a purely strategic seat with no hands on delivery - at this stage, it's very much both. A bit about you A strong track record leading cyber security, ideally built in a scale up or startup with software experience (SaaS or otherwise) rather than a large, established enterprise - B2B or B2C doesn't matter to us. Hands on experience owning a vulnerability management and penetration testing programme - not just finding vulnerabilities, but risk assessing them and deciding how those can be integrated into a technical roadmap. Strong knowledge of performing the continual configuration of existing toolsets as well as assessing potential new tooling and running effective logging, monitoring and threat detection capability. Pragmatic and commercially aware, calm under pressure, highly organised and decisive, collaborative, curious, and focused on continuous improvement - with a high level of integrity. Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria, please consider applying anyway. We'd love to see your application. Why join Street Group? Hybrid working - you can work from home up to 4 days per week Guilt Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Mental health & well being support via Health Assured Regular well being initiatives Flexible working hours Public transport season ticket loans Paid menopause leave Holiday buying scheme Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off sites, events and happy hours Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate-positive company! Salary £50k-£70k, negotiable depending on your experience and scope. Please apply and let's have the conversation. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.