Senior Client Solutions Manager, Influencer Marketing UK

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle - creator discovery, campaign management, content review, payments, analytics, and AI powered intelligence across TikTok, Instagram, and YouTube.

You will be the day to day owner of one of Kyra's largest and most complex global enterprise accounts: a fast moving, multi category consumer brand with 12+ sub brands, 30+ active stakeholders, and campaigns running simultaneously across multiple regions. This is a high volume, high visibility account with multi million dollar investment in creator marketing.

Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account.

This role is about world class servicing at enterprise scale.

Location: London, United Kingdom

Reporting to Head of Client Solutions

Own the Account Be the person the client trusts. Own the global relationship (excluding US) across 12+ sub brands, each with its own team. Manage communications across 35+ stakeholders without dropping a thread. Stay organised at a level most people have never had to operate at.

Lead Delivery End to End Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Keep work on brand, on time, and within margin. With 6+ briefs running simultaneously, operational precision is everything.

Run Performance and Reporting Lead post campaign analysis: run internal post mortems, build PCA decks, present performance narratives. Own exec ready reporting (QBRs/EBRs). Translate campaign data into clear recommendations. Reporting informs decisions. It is not a recap.

Orchestrate Cross Functional Teams You are the connective tissue between creative, paid media, creator partnerships, and product. If something drifts (performance, scope, timeline, or relationship) you see it early and fix it. No surprises. No scrambling. Just steady, organised ownership.

Feed Insight Back into Product Surface client needs, pain points, and feature requests back to the product team. You are the closest person to how the client actually uses the platform.

• Agency experience in influencer or creator marketing. This is the number one priority. Not negotiable.
• Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance.
• Enterprise account servicing at scale. Multi stakeholder, high volume, complex. You have managed accounts with this many moving parts before.
• Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You do not get lost.
• Self starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and do not wait to be told what to do.
• AI immersed. Not just aware of AI. You are already using it in your day to day work.
• CPG industry background

• Management experience: coaching, supervising, or mentoring junior CSMs

• Proactive
• Organised
• Adaptable
• Self starting
• Comfortable with ambiguity

• Month 1: You have full context on all active sub brands, briefs, and stakeholders. You have built a strong working relationship with the Campaign Director and the internal pod. The client knows your name and trusts you to run things. You are not asking the same question twice.
• Month 3: Delivery is running smoothly across all regions. You own reporting and client comms without oversight. Post campaign analysis is sharp and drives clear recommendations. Internal teams come to you, not around you.

• Innovation is at the core of how we operate. You will not stand still here. Your skills stay fresh and sharp.
• The team is smart, deeply ambitious, and really friendly. The pace is fast and the work matters.

• Location: London based, hybrid. 3 days per week in office, 4 days during the first 2 weeks so you get the most out of onboarding.
• Annual Time Off: 25 days PTO + bank holidays, 4 company wide days off (Kyra Days), 3 wellness days, and paid sick leave each year.
• Growth: Annual Learning & Development budget to invest in your skills.
• Rewards: Annual bonus scheme to recognise great work.
• Healthcare coverage for US based team members.

AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.

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