Microsoft Analyst

Department: Information Technology

Employment Type: Permanent

Location: Cheltenham

We are looking for a technically capable Microsoft Analyst with a strong understanding of the Microsoft ecosystem to support and enhance the technology solutions used across PoloWorks.

This role is ideal for someone who has already built solid experience working with Microsoft technologies and is looking to take the next step in their career. You will be the subject matter expert for Power Platform solutions, helping to resolve issues, improve processes and drive adoption across the business.

Working closely with colleagues at all levels, we will combine technical expertise with problem-solving skills to ensure our applications, workflows and reporting solutions remain effective, reliable and well governed.

• Provide support for Power Platform applications, workflows and reporting solutions.
• Log, triage and resolve incidents, service requests and technical issues.
• Investigate and troubleshoot problems across Power Apps, Power BI and Dataverse environments.
• Support key business processes and operational activities, ensuring systems remain effective and reliable.
• Assist with governance, compliance reporting and audit requirements.
• Create and maintain user guides, knowledge articles and FAQs.
• Identify recurring issues and recommend improvements to enhance efficiency and user experience.
• Work with stakeholders to support the delivery of new solutions and system enhancements.
• Contribute to projects and transformation initiatives involving Microsoft technologies.

Strong hands-on experience with Microsoft Power Platform technologies, including:

• Power Apps (Canvas and Model-Driven)
• Power Automate
• Power BI
• Dataverse

The ability to troubleshoot and resolve complex technical issues independently.

A strong understanding of Microsoft-based business solutions, integrations and data structures.

Experience supporting users and translating technical concepts into simple, practical solutions.

Knowledge of security, permissions, role-based access controls and data governance principles.

Excellent analytical and problem-solving skills.

A proactive approach to identifying opportunities for improvement.

Experience in insurance operations (desired but not essential)

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.