Polo

PMO Analyst Department: Project Management Employment Type: Permanent Location: Cheltenham Reporting To: Senior PMO Analyst Compensation: £40,000 - £45,000 / year Description The PMO Analyst is a broad analytical and enabling role within the PMO team. Rather than focusing on operational coordination, this role drives quality and consistency across syndicates, programmes and projects. The PMO Analyst analyses data, supports syndicates and workstream leads in optimizing PMO tools correctly, runs workshops to embed best practice and works with the Senior PMO Analyst to build and refine governance frameworks and the PMO roadmap. The PMO Analyst helps surface risks and issues early, identify dependency impacts, strengthen governance assurance and support continuous improvement. This is a collaborative, programme-facing role requiring strong analytical capability, stakeholder engagement and interpersonal skills. Key Responsibilities RAID management and assurance: Review, analyse and report on RAID portfolios across syndicates, ensuring risks, assumptions, issues and dependencies are complete, correctly categorised, impact assessed, appropriately escalated to senior PMO who will support workshops and raise to leadership where intervention is required. Dependency, benefits and change control: Support the tracking of dependencies, benefits and change control activity, ensuring impacts are clearly captured, monitored and reported through the appropriate governance routes. Reporting, insight and decision support: Produce KPI dashboards and governance packs, providing clear findings, recommendations and insight to support decision making by the Senior PMO Analyst and programme leadership. Tools, capability and stakeholder support: Provide hands on support, troubleshooting, support the delivery of workshops and briefing sessions to build capability across the programme in PMO tools, templates, reporting processes and governance Tool Admins support, manage assigned tickets for support or changes within the tool. Stakeholder engagement: Build and maintain effective working relationships with syndicate leads, project managers, workstream leads and stakeholders to support consistent PMO adoption and timely issue resolution. PMO framework, standards and governance assurance: Supporting Senior PMO Analyst to develop, maintain and embed the PMO governance framework, roadmap, policies, standards and templates across syndicate, programme and project processes. Continuous improvement and lessons learned: Identify process gaps, inefficiencies and opportunities for automation or standardisation, while supporting lessons learned activities by maintaining lesson learned log, tracking agreed actions and escalating where progress stalls. Planning and Dependency support: Work with workstream leads to map and understand dependencies across syndicates, offering guidance on planning sequencing and dependency management through one to one support and workshop sessions. Skills, Knowledge and Expertise 2-4 years' experience in a PMO. Experience supporting planning with some familiarity of dependency mapping within a project or programme. Strong analytical skills, with the ability to interrogate data, identify trends and risks, and present findings clearly and concisely. Experience in RAID management, dependency tracking, change control, benefits monitoring and governance assurance is preferred. Proficient in Excel, with experience producing dashboards, KPI reporting and structured data outputs. Experience with Power BI, Power Apps, SharePoint, reporting automation or Microsoft Copilot would be beneficial as the PMO function continues to mature. Desirable Qualifications: P3O Foundation. PRINCE2, MSP or APM qualification. Demonstrates behaviours aligned to the PoloWorks PRIDE values: Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focused- we provide services we are proud of Empowering - we equip people to be their best Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 2

Polo in Cheltenham is seeking a PMO Analyst to drive quality and consistency within their Project Management Office. The role focuses on data analysis, stakeholder engagement, and governance support while working closely with the Senior PMO Analyst. The ideal candidate will have 2-4 years in a PMO role, strong analytical skills, and proficiency with PMO tools like Excel and Power BI. In addition to a competitive salary, the position offers hybrid working and a generous benefits package.

Microsoft Analyst Department: Information Technology Employment Type: Permanent Location: Cheltenham Description We are looking for a technically capable Microsoft Analyst with a strong understanding of the Microsoft ecosystem to support and enhance the technology solutions used across PoloWorks. This role is ideal for someone who has already built solid experience working with Microsoft technologies and is looking to take the next step in their career. You will be the subject matter expert for Power Platform solutions, helping to resolve issues, improve processes and drive adoption across the business. Working closely with colleagues at all levels, we will combine technical expertise with problem-solving skills to ensure our applications, workflows and reporting solutions remain effective, reliable and well governed. Key Responsibilities Provide support for Power Platform applications, workflows and reporting solutions. Log, triage and resolve incidents, service requests and technical issues. Investigate and troubleshoot problems across Power Apps, Power BI and Dataverse environments. Support key business processes and operational activities, ensuring systems remain effective and reliable. Assist with governance, compliance reporting and audit requirements. Create and maintain user guides, knowledge articles and FAQs. Identify recurring issues and recommend improvements to enhance efficiency and user experience. Work with stakeholders to support the delivery of new solutions and system enhancements. Contribute to projects and transformation initiatives involving Microsoft technologies. Skills, Knowledge and Expertise Strong hands-on experience with Microsoft Power Platform technologies, including: Power Apps (Canvas and Model-Driven) Power Automate Power BI Dataverse The ability to troubleshoot and resolve complex technical issues independently. A strong understanding of Microsoft-based business solutions, integrations and data structures. Experience supporting users and translating technical concepts into simple, practical solutions. Knowledge of security, permissions, role-based access controls and data governance principles. Excellent analytical and problem-solving skills. A proactive approach to identifying opportunities for improvement. Experience in insurance operations (desired but not essential) Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

Polo seeks an experienced Senior Reporting Analyst to support Lloyd's Regulatory Reporting for multiple syndicates. You will help produce and review regulatory submissions, working with Finance, Underwriting Operations and external stakeholders. The role requires hands on Lloyd's market experience, strong data analysis capabilities and the ability to drive reporting improvements in a controlled, deadline driven environment.

Senior Reporting Analyst Department: Managing Agency Employment Type: Permanent Location: London Description We are seeking an experienced Senior Reporting Analyst with strong Lloyd's Regulatory Reporting experience to support accurate, timely and compliant financial and regulatory submissions. The role will play a key part in the production, review and enhancement of Lloyd's and Regulatory Returns working closely with Finance, Underwriting Operations and external stakeholders. This position is ideal for someone with hands on experience of the Lloyd's Insurance Market reporting requirements, who is comfortable operating in a controlled, deadline driven environment and used to driving continuous improvement. Joining Polo Works as a Senior Reporting Analyst offers an exciting opportunity to join the Data function, contribute to data driven decision making, support and analysis. Key Responsibilities Prepare and review elements of Lloyd's Regulatory Reports for multiple syndicates, including but not limited to Performance Management Data Return Reserving Return Quarterly Solvency UK return Terrorism (US, French, Australian, etc) Ensure compliance with Lloyd's Principles, reporting guidance and timeliness of all reporting Act as a key point of contact for Lloyd's, auditors and internal stakeholders on reporting matters Support the production of accurate financial data required for regulatory and internal reports Maintain and enhance reporting controls, documentation and audit trails Drive continuous improvement in reporting processes, automation and data quality along side the Data & Governance Lead Provide support to colleagues and assist with enquires Develop and produce ad hoc reports as required Produce and deliver accurate, complete and appropriate management information to the Management team in a timely manner on a daily, weekly, and monthly basis or as required. Identify and highlight performance/service issues and trends Skills, Knowledge and Expertise Proven experience in a Senior Reporting or Regulatory Reporting role within the Lloyd's Insurance market Strong hands on experience providing Lloyd's regulatory returns Solid understanding of insurance financial reporting and regulatory frameworks Proficiency in data analysis and reporting tools, such as SQL, Excel, Tableau, Power BI, or similar platforms Familiarity with data governance, data management, and regulatory requirements related to reporting Ability to analyse and understand data, shape into insightful Data Familiarity with Data Warehouse concepts, Lloyd's Policy Administration Systems and end to end processing in the Lloyd's market Communication and presentation skills to effectively convey Data findings to stakeholders Attention to detail, ability to work with large datasets, and ensure data accuracy and integrity Confident communicator, able to engage with senior stakeholders Proactive solution oriented and comfortable challenging data and assumptions Team player with mentoring capability Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events.

Senior Reporting Analyst Department: Managing Agency Employment Type: Permanent Location: London Description We are seeking an experienced Senior Reporting Analyst with strong Lloyd's Regulatory Reporting experience to support accurate, timely and compliant financial and regulatory submissions. The role will play a key part in the production, review and enhancement of Lloyd's and Regulatory Returns working closely with Finance, Underwriting Operations and external stakeholders. Joining Polo Works as a Senior Reporting Analyst offers an exciting opportunity to join the Data function, contribute to data-driven decision-making, support and analysis. Key Responsibilities Prepare and review elements of Lloyd's Regulatory Reports for multiple syndicates, including but not limited to: Performance Management Data Return, Reserving Return Quarterly, Solvency UK return, Terrorism (US, French, Australian, etc). Ensure compliance with Lloyd's Principles, reporting guidance and timeliness of all reporting. Act as a key point of contact for Lloyd's, auditors and internal stakeholders on reporting matters. Support the production of accurate financial data required for regulatory and internal reports. Maintain and enhance reporting controls, documentation and audit trails. Drive continuous improvement in reporting processes, automation and data quality alongside the Data & Governance Lead. Provide support to colleagues and assist with enquiries. Develop and produce ad hoc reports as required. Produce and deliver accurate, complete and appropriate management information to the Management team in a timely manner on a daily, weekly, and monthly basis or as required. Identify and highlight performance/service issues and trends. Skills, Knowledge and Expertise Proven experience in a Senior Reporting or Regulatory Reporting role within the Lloyd's Insurance market. Strong hands-on experience providing Lloyd's regulatory returns. Solid understanding of insurance financial reporting and regulatory frameworks. Proficiency in data analysis and reporting tools, such as SQL, Excel, Tableau, Power BI, or similar platforms. Familiarity with data governance, data management, and regulatory requirements related to reporting. Ability to analyse and understand data, shape into insightful data. Familiarity with Data Warehouse concepts, Lloyd's Policy Administration Systems and end-to-end processing in the Lloyd's market. Communication and presentation skills to effectively convey data findings to stakeholders. Attention to detail, ability to work with large datasets, and ensure data accuracy and integrity. Confident communicator, able to engage with senior stakeholders. Proactive solution oriented and comfortable challenging data and assumptions. Team player with mentoring capability. Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events.

Polo seeks a Senior Reporting Analyst in London to lead Lloyd's regulatory reporting, delivering accurate data for regulatory and internal submissions. You will collaborate with Finance, Underwriting Operations and external stakeholders to ensure timely reporting and data quality. The role offers a permanent contract within the Managing Agency Data function, with opportunities to improve processes, automation and data governance across multi-syndicate reporting.

Business Analyst Department: Project Management Employment Type: Permanent Location: Cheltenham Reporting To: Programme Manager Description This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Works, with a focus on data, systems, and process improvement. The Business Analyst will work closely with business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the project lifecycle. Experience with data and reporting projects is highly desirable, as is experience in the Lloyd's London Insurance Market or wider insurance industry. Key Responsibilities Capture and document business requirements, processes, and data needs for all change initiatives. Work with stakeholders across Polo Works functions. Provide analysis and mapping of data flows between core data systems and reporting tools. Produce clear and structured documentation such as requirement specifications, user stories, business cases, and process maps. Assist in the development of data dictionaries, data lineage documentation, and reporting requirements. Collaborate with delivery teams to ensure requirements are understood, developed, and tested appropriately. Support test planning and execution including defining test cases and participating in UAT. Contribute to the ongoing improvement of business processes, identifying areas for optimisation, automation and efficiency gains Facilitate stakeholder meetings and requirements workshops. Assist in the evaluation and onboarding of new vendors or technology solutions. Work with project managers to track progress, highlight risks, assumptions, issues and dependencies to ensure successful delivery of all projects. Skills, Knowledge and Expertise Essential Proven experience as a Business Analyst within an insurance or financial services environment, delivering changes through Agile and Waterfall methodologies. Strong analytical skills with experience documenting requirements, processes, and data logic. Understanding of data structures and familiarity with working on data/reporting initiatives. Ability to build effective relationships with business and technical stakeholders at all levels. Experience in producing documentation including process flows, business cases, and test plans. Strong verbal and written communication skills, including stakeholder management, facilitation and presentation. Comfortable working in an environment of evolving priorities and concurrent projects. Experience using tools such as Power BI, Fabric, DevOps. Desirable Experience working on Data Warehouse or MI/BI projects. Familiarity with London Market insurance systems and data (e.g. policy, claims, bordereaux). Working knowledge of data governance principles and data quality standards. Certified in Business Analysis E.g. BCS Accreditation. Behavioural values Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focussed - we provide services we are proud of Empowering - we equip people to be their best Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

Polo is looking for a Business Analyst in Cheltenham to provide business analysis support across strategic change initiatives. The ideal candidate will work closely with stakeholders to translate needs into requirements and assist in delivery throughout project lifecycles. Key responsibilities include documenting requirements, facilitating stakeholder meetings and continuous improvement of business processes. Experience with data/reporting projects and knowledge of the insurance industry are highly desirable. The role offers a competitive salary, discretionary bonus, private health insurance, and opportunities for hybrid working.

Polo is seeking a Delegated Authority Analyst based in London. This role is ideal for those starting their insurance career and offers exposure to the delegated authority lifecycle and client-facing duties. The position features a competitive salary of £32,000 yearly, discretionary bonuses, and a comprehensive benefits package that includes hybrid working, life assurance, and an employee assistance program.

Delegated Authority Analyst Department: Delegated Authority Employment Type: Permanent Location: London Reporting To: Delegated Authority Manager Compensation: £32,000 / year Description This role, within the Delegated Authority Practice, is a fantastic opportunity to develop into a growing team based in both London and Cheltenham, with responsibilities across services, audit and consulting. The Delegated Authority Analyst will have exposure to the end-to-end delegated authority lifecycle along with client facing duties and collaboration with other Polo teams, including Claims. This role is a great opportunity for those interested in joining an inclusive and well-respected organisation and could be suited to a graduate with an interest in the insurance market and Lloyd's, or applicants at the start of their insurance career. Key Responsibilities Co-ordinating Coverholder and Delegated Claim Administrator due diligence, ensuring that all files are complete and up to date. Assisting with the co-ordination of external audits and managing the process through to closure of audit findings. Liaising with insurers, Coverholders, audit firms and brokers to ensure that approvals and renewals are processed in line with SLAs. The preparation of renewal slips and endorsements. Production of reports and meeting packs. Reviewing reports and chasing of outstanding queries. Assisting with client proposals. Ensuring all activities are completed in line with client expectations, regulatory requirements and best practices. Skills, Knowledge and Expertise An entry level understanding of delegated authority or Lloyd's requirements. System savvy, preferably with knowledge of market systems including Atlas, DCOM, DAM, DDM, Crystal and Risk Locator. Attention to detail, excellent due diligence, and investigative skills. Strong analytical, written and communication skills. Excellent organisation and time management skills. Strong interpersonal skills with the ability to communicate effectively with individuals at all levels of the business in a confident and professional manner. Commitment to complete the Chartered Insurance Institute exams to a minimum of Certificate level. Demonstrates behaviours aligned to the Polo Works PRIDE values: Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focussed- we provide services we are proud of Empowering - we equip people to be their best Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme and regular sports and social events. Benefits Band 1

Polo in Cheltenham is looking for a Senior Reporting Analyst to support financial and regulatory submissions. The successful candidate will prepare and review Lloyd's Regulatory Reports, ensuring compliance and enhancing reporting processes. Strong experience in the Lloyd's Insurance market is essential. The role offers a competitive salary, a discretionary bonus, private health insurance, and flexible working options. You will also benefit from a package including enhanced pension contributions, maternity/paternity pay, and company volunteering days.

Senior Reporting Analyst Department: Managing Agency Employment Type: Permanent Location: Cheltenham Description We are seeking an experienced Senior Reporting Analyst with strong Lloyd's Regulatory Reporting experience to support accurate, timely and compliant financial and regulatory submissions. The role will play a key part in the production, review and enhancement of Lloyd's and Regulatory Returns working closely with Finance, Underwriting Operations and external stakeholders. This position is ideal for someone with hands on experience of the Lloyd's Insurance Market reporting requirements, who is comfortable operating in a controlled, deadline driven environment and used to driving continuous improvement. Joining Polo Works as a Senior Reporting Analyst offers an exciting opportunity to join the Data function, contribute to data driven decision making, support and analysis. Key Responsibilities Prepare and review elements of Lloyd's Regulatory Reports for multiple syndicates, including but not limited to Performance Management Data Return, Reserving Return Quarterly, Solvency UK return, Terrorism (US, French, Australian, etc) Ensure compliance with Lloyd's Principles, reporting guidance and timeliness of all reporting Act as a key point of contact for Lloyd's, auditors and internal stakeholders on reporting matters Support the production of accurate financial data required for regulatory and internal reports Maintain and enhance reporting controls, documentation and audit trails Drive continuous improvement in reporting processes, automation and data quality alongside the Data & Governance Lead Provide support to colleagues and assist with enquiries Develop and produce ad hoc reports as required Produce and deliver accurate, complete and appropriate management information to the Management team in a timely manner on a daily, weekly and monthly basis or as required Identify and highlight performance/service issues and trends Skills, Knowledge and Expertise Proven experience in a Senior Reporting or Regulatory Reporting role within the Lloyd's Insurance market Strong hands on experience providing Lloyd's regulatory returns Solid understanding of insurance financial reporting and regulatory frameworks Proficiency in data analysis and reporting tools, such as SQL, Excel, Tableau, Power BI, or similar platforms Familiarity with data governance, data management, and regulatory requirements related to reporting Ability to analyse and understand data, shape it into insightful data insights Familiarity with Data Warehouse concepts, Lloyd's Policy Administration Systems and end to end processing in the Lloyd's market Communication and presentation skills to effectively convey data findings to stakeholders Attention to detail, ability to work with large datasets, and ensure data accuracy and integrity Confident communicator, able to engage with senior stakeholders Proactive, solution oriented and comfortable challenging data and assumptions Team player with mentoring capability Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.