SOFTSWITCH DEVELOPER

SOFTSWITCH DEVELOPER

Join us as a Softswitch Developer and help build the next generation of voice and communication solutions.
Design and optimise scalable VoIP platforms, driving seamless, secure, and reliable services.
Collaborate with expert teams to innovate, enhance performance, and shape exceptional user experiences.

Hours

35 hours per week

Shift pattern

Monday - Friday 09:00-17:00

Salary

Up to £55,000 per annum dependant on experience

Location

Hybrid - Bracknell

Start Date

August/September 2026

Screening

Please note that this role is subject to pre-employment screening, including Right to Work checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is a UK-based role and any hybrid/remote work must also be within the UK.

Required internet speed: 5 Mbps upload and 15 Mbps download.

Appello Perks

• 175 hours holiday per annum
• Medical Insurance - Individual Cover
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an accessible app
• Family and friends' discounts on services and products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

ABOUT YOU

You're a passionate and technically skilled professional who thrives on solving complex challenges and delivering exceptional communication experiences. You enjoy working in fast-paced environments, collaborating with a variety of teams, and using technology to drive continuous improvement.

What you'll bring

Proven experience working with ACD switching environments, ideally Genesys Cloud CX (PureCloud), and telephony networks using SIP and digital voice technologies.

Strong knowledge of contact centre solutions, including IVRs, queue management, routing strategies, call flow design, and scripting logic.

Experience creating dashboards and monitoring performance, using data and insights to optimise services and customer journeys.

Understanding of emerging technologies such as chatbots, speech recognition, and system integrations.

Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

A collaborative approach, working effectively with technical and non-technical stakeholders to deliver successful outcomes.

Strong communication and documentation skills, ensuring solutions are clearly recorded and knowledge is shared across teams.

A degree in IT, Computer Science, or a related discipline, or equivalent hands-on experience in a similar technical role.

It would be great if you also have

Experience with cloud technologies, particularly AWS.

Knowledge of REST APIs, integrations, databases, and SQL.

Cloud certifications such as AWS, Azure, or GCP.

Experience mentoring colleagues and supporting the development of others within technical teams.

THE ROLE

Are you passionate about building innovative voice and contact centre solutions? As a Softswitch Developer, you'll play a key role in delivering reliable, scalable, and secure communication services that support exceptional customer experiences. Working with modern VoIP technologies, SIP-based telephony, and contact centre platforms, you'll help shape and enhance the systems that keep our customers connected.

What you'll be doing

Designing and supporting ACD switching environments and contact centre solutions, including Genesys Cloud CX.

Developing and optimising call flows, routing logic, IVRs, queue management, and call prioritisation to improve customer journeys.

Enhancing telephony services through SIP-based technologies, call control logic, and cloud/on-premise communication platforms.

Implementing innovative features such as chatbots, speech recognition, and integrations between contact centre and backend systems.

Troubleshooting complex issues across voice, routing, and telephony environments to ensure high availability and performance.

Collaborating closely with infrastructure, networking, application, and operations teams to deliver end-to-end solutions and continuous improvements.

Driving service excellence through system optimisation, monitoring, upgrades, reporting, and robust release management processes.

Ready to apply

If you enjoy solving complex technical challenges, working with cutting-edge communication technologies, and making a real impact on customer experience, we'd love to hear from you. Simply upload your CV and answer a few questions about yourself.

Other information

This is an exciting time at Appello & Careline365. We are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .