Appello Careline Limited.

JUNIOR PRODUCT TESTER Turn Big Ideas into Seamless Solutions Are you passionate about ensuring new applications work flawlessly for end-users? If you're a detail-driven professional with a strong grasp of testing protocols, system design, and a broad technical toolkit - this is your moment. Join us to lead the final, crucial phase of application development and make a real impact on user experience and business success. Hours: 35 hour per week Shift pattern: Monday to Friday, 9am - 5pm Salary: £23,500pa Start Date: August/September Location: Hybrid - New Milton Appello Perks 161 hours pa plus bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU Are you an ambitious with a passion for IT and QA? We're looking for someone just like you! What You'll Bring: Solid Software Testing Skills: Evaluate products and software quality with precision. Sharp Issue Reporting: Report and track issues efficiently. Exploratory Testing: Dive deep into error investigations. UAT Expertise: Define acceptance criteria, design test scripts, and execute UAT and FAT plans. Organisational Prowess: Keep testing activities on track. IT Savvy: Understand IT-based products inside out. Defect Management: Analyse defects and provide insightful quality metrics. If you're detail-oriented and eager to grow in software testing, we want to hear from you! THE ROLE Understanding the importance of meeting all functionality requirements for business client end-users of new applications. If you have a solid grasp of testing protocols and design, along with a broad technical knowledge base, this role is for you! Main Responsibilities: User Acceptance Testing: Ensure developed systems meet business clients' functional and operational requirements. Protocol Design: Design, develop, and implement user acceptance testing protocols as the final phase of application development. Requirement Modifications: Capture and test all modifications to proposed functional requirements. Project Timelines: Meet all project timelines and deadlines. Documentation: Document system and product functionality. Join us and play a crucial role in delivering high-quality applications that satisfy our clients' needs! OTHER INFORMATION This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .

SOFTSWITCH DEVELOPER Join us as a Softswitch Developer and help build the next generation of voice and communication solutions. Design and optimise scalable VoIP platforms, driving seamless, secure, and reliable services. Collaborate with expert teams to innovate, enhance performance, and shape exceptional user experiences. Hours 35 hours per week Shift pattern Monday - Friday 09:00-17:00 Salary Up to £55,000 per annum dependant on experience Location Hybrid - Bracknell Start Date August/September 2026 Screening Please note that this role is subject to pre-employment screening, including Right to Work checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK-based role and any hybrid/remote work must also be within the UK. Required internet speed: 5 Mbps upload and 15 Mbps download. Appello Perks 175 hours holiday per annum Medical Insurance - Individual Cover Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an accessible app Family and friends' discounts on services and products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU You're a passionate and technically skilled professional who thrives on solving complex challenges and delivering exceptional communication experiences. You enjoy working in fast-paced environments, collaborating with a variety of teams, and using technology to drive continuous improvement. What you'll bring Proven experience working with ACD switching environments, ideally Genesys Cloud CX (PureCloud), and telephony networks using SIP and digital voice technologies. Strong knowledge of contact centre solutions, including IVRs, queue management, routing strategies, call flow design, and scripting logic. Experience creating dashboards and monitoring performance, using data and insights to optimise services and customer journeys. Understanding of emerging technologies such as chatbots, speech recognition, and system integrations. Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues. A collaborative approach, working effectively with technical and non-technical stakeholders to deliver successful outcomes. Strong communication and documentation skills, ensuring solutions are clearly recorded and knowledge is shared across teams. A degree in IT, Computer Science, or a related discipline, or equivalent hands-on experience in a similar technical role. It would be great if you also have Experience with cloud technologies, particularly AWS. Knowledge of REST APIs, integrations, databases, and SQL. Cloud certifications such as AWS, Azure, or GCP. Experience mentoring colleagues and supporting the development of others within technical teams. THE ROLE Are you passionate about building innovative voice and contact centre solutions? As a Softswitch Developer, you'll play a key role in delivering reliable, scalable, and secure communication services that support exceptional customer experiences. Working with modern VoIP technologies, SIP-based telephony, and contact centre platforms, you'll help shape and enhance the systems that keep our customers connected. What you'll be doing Designing and supporting ACD switching environments and contact centre solutions, including Genesys Cloud CX. Developing and optimising call flows, routing logic, IVRs, queue management, and call prioritisation to improve customer journeys. Enhancing telephony services through SIP-based technologies, call control logic, and cloud/on-premise communication platforms. Implementing innovative features such as chatbots, speech recognition, and integrations between contact centre and backend systems. Troubleshooting complex issues across voice, routing, and telephony environments to ensure high availability and performance. Collaborating closely with infrastructure, networking, application, and operations teams to deliver end-to-end solutions and continuous improvements. Driving service excellence through system optimisation, monitoring, upgrades, reporting, and robust release management processes. Ready to apply If you enjoy solving complex technical challenges, working with cutting-edge communication technologies, and making a real impact on customer experience, we'd love to hear from you. Simply upload your CV and answer a few questions about yourself. Other information This is an exciting time at Appello & Careline365. We are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .

Full Stack Developer Join us in shaping the future of telecare technology. As a Developer, you'll help transform critical services into secure, scalable cloud-native applications, powering life-changing solutions for customers across the UK. Working with Node.js, REST APIs, and SIP communications, you'll build resilient, real-time systems that make a genuine difference every day. Hours 35 hours per week Shift pattern Monday - Friday 09:00-17:00 Salary Up to £60,000 per annum dependant on experience Location Hybrid Bracknell Start Date August/September 2026 Screening This role is subject to pre-employment screening, including Right to Work checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This is a UK-based role and any hybrid/remote work must also be within the UK. Internet speed requirement: 5 Mbps upload and 15 Mbps download. Perks 175 hours holiday per year plus bank holidays Medical Insurance - Individual Cover Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on our services and products Pension Scheme, up to 4% company matched Free on-site parking About you You're a talented developer who enjoys building modern, scalable applications and solving complex technical challenges. You thrive in collaborative environments, take pride in writing high-quality code, and are passionate about creating secure, reliable services that make a real difference. What you'll bring Strong experience with Node.js and Express , with a proven track record of developing and maintaining back-end services and REST APIs. Experience building web applications using MVC architecture and modern development best practices. Hands-on knowledge of cloud-based technologies , including databases, caching solutions, and CI/CD delivery pipelines. A solid understanding of application security , including JWT authentication, secure API design, and data protection principles. Knowledge of SIP communications , including signalling, registration, and authentication processes. Experience designing resilient and scalable solutions , with a focus on performance, fault tolerance, and high availability. Strong data management skills , including schema design, transactional updates, and working with MySQL, NoSQL, Redis, or similar technologies. Excellent analytical and problem-solving skills , with the ability to diagnose issues and deliver effective solutions. Strong communication skills , enabling you to work effectively with developers, architects, product owners, operations teams, and other stakeholders. A degree in Computer Science, Software Engineering , or equivalent practical experience, alongside relevant Node.js development expertise. It would be great if you also have Experience working in telecare, healthcare, or other safety-critical environments . Knowledge of FreeSWITCH, Asterisk, SIP platforms, or CPaaS solutions such as Twilio or Vonage. Experience with IoT technologies, MQTT, event-driven architectures, or device integrations . Cloud certifications or experience with AWS, Azure, GCP, Kubernetes, ECS, or AKS . Knowledge of advanced security concepts such as PKCE, JWE, SRTP, mutual TLS, or secure RTP proxying . Experience mentoring and supporting other developers within high-performing engineering teams. The role Are you passionate about building modern cloud applications that make a real difference? As a Developer , you'll play a key role in transforming Appello's telecare platform, helping to migrate critical services from legacy on-premise systems to secure, scalable, cloud-native solutions. Working with Node.js, REST APIs, real-time communications, and cloud technologies, you'll help create resilient systems that support life-critical telecare services, ensuring reliability, security, and performance for the people who depend on them every day. What you'll be doing Modernising legacy applications by designing and delivering cloud-native services that are scalable, resilient, and highly available. Building and enhancing REST APIs that support telecare services, device management, alarm handling, and real-time data processing. Developing modern web applications and refactoring existing codebases using current development standards and best practices. Supporting real-time communication services , helping to deliver low-latency, secure signalling and call control in a safety-critical environment. Designing and managing data solutions , creating efficient data models and implementing caching, transactional processing, and state management. Championing security and compliance , ensuring secure authentication, role-based access control, GDPR compliance, and robust data protection practices. Driving quality and reliability through automated testing, integration testing, performance validation, and continuous improvement. Improving observability and supportability with structured logging, monitoring, metrics, audit trails, and clear technical documentation. Collaborating closely with architects, product owners, operations teams, and fellow developers to deliver innovative solutions and share knowledge. Ready to apply If you enjoy solving complex technical challenges, working with modern technologies, and building systems that have a genuine impact on people's lives, we'd love to hear from you. Simply upload your CV and answer a few questions about yourself. Other information This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .

Appello Careline Limited. is seeking a Full Stack Developer to build secure, scalable cloud-native applications for UK telecare. You will work with Node.js, REST APIs, and SIP, delivering real-time systems that underpin critical services. You will design cloud-based architectures, implement APIs, and help migrate legacy systems toward resilient, highly available solutions. A strong emphasis on security and data protection is essential.

Appello Careline Limited. is seeking a Softswitch Developer to build and optimise VoIP platforms, ensuring scalable and secure communication services. You will design and support ACD switching environments, including Genesys Cloud CX, while improving call flows, routing, IVRs and queue management. Working with SIP-based telephony, cloud integrations and dashboards, you will monitor performance, analyse data and collaborate across teams to deliver reliable customer experiences in a hybrid

PRODUCT TESTER - 6 month Fixed Term Contract Be the final seal of quality before our products go live. As a Product Tester at Appello, you'll turn complex requirements into confident, client-ready releases. Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 Salary: £28,000 per annum Location: Hybrid New Milton (3 days in office per week) Start Date: May/June 2026 Pre employment screening: role is subject to pre employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. Internet speed requirement: 5 Mbps upload and 15 Mbps download. Appello Perks 161 hours pa holidays plus bank holidays (pro rata) We offer discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 4% company matched Free on-site parking ABOUT YOU We're looking for a detail driven Technical UAT Engineer who's passionate about quality, testing, and delivering reliable systems. You'll combine strong testing fundamentals with a collaborative mindset and a practical, organised approach to your work. You'll bring: Hands on UAT and testing experience, applying structured and exploratory testing techniques to identify issues early Strong understanding of the SDLC, testing phases, and how UAT fits into successful delivery Ability to translate requirements into clear test cases, acceptance criteria, and UAT scripts Defect management experience, including logging, tracking, investigating, and supporting resolution Confidence producing clear documentation, test reports, and quality metrics with excellent written communication Strong organisation and prioritisation skills, managing workload effectively across changing deadlines Comfort working in cross functional teams, collaborating with product, development, and business stakeholders Analytical, detail oriented mindset, with a logical approach to problem solving and quality assurance Ideally you'll also have: Experience or exposure to telephony or IT based products Technical authorship experience, producing structured, user friendly documentation Broader exposure to functional, regression, UAT, or FAT testing Experience within regulated or healthcare software environments A background in software testing, engineering, networking, or a related discipline THE ROLE As a Technical UAT Engineer at Appello, you'll act as the final quality checkpoint before our products go live. You'll own the end to end user acceptance testing lifecycle, ensuring every release is thoroughly tested, clearly documented, and signed off to meet real business and operational needs. What you'll be doing: Design & deliver UAT protocols that comprehensively validate functional and operational requirements Execute rigorous UAT across new and enhanced systems to ensure releases meet agreed stakeholder expectations Capture and validate requirement changes, maintaining clear traceability from change request to test outcome Create and maintain detailed documentation, including test results, defect logs, and formal sign off reports Manage testing timelines, proactively flagging risks, blockers, or delivery concerns Collaborate cross functionally with development, product, and business teams to support smooth go live transitions Identify, log, and track defects, working closely with developers to reproduce issues and verify fixes Continuously improve UAT processes, tools, and best practices across the engineering function READY TO APPLY If you are interested in this role please upload your CV and answer a few questions about yourself. OTHER INFORMATION This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .

Appello Careline Limited. is seeking a Product Tester for a 6-month fixed-term contract in New Milton. The role involves ensuring the quality and effectiveness of products prior to their release, focusing on UAT procedures and documentation. Candidates should have strong UAT and testing experience, a good understanding of the software development lifecycle, and the ability to manage defects effectively. The position offers a hybrid work model, requiring 3 days in-office attendance. Competitive salary of £28,000 per annum offered.