Job Overview
We are seeking a highly motivated and experienced Digital IT Support Manager. The IT Support Manager will oversee our Digital Support & Technology team. The ideal candidate will ensure the smooth operation of our systems, manage a team of IT professionals, and implement effective IT strategies to support our healthcare services. A driving licence and ability to travel to all MFT sites is required.
The assessment process for this role includes Sphinx testing, an aptitude assessment designed to evaluate critical thinking, logical reasoning, and problem solving abilities.
Main duties of the job Key Responsibilities:
- Oversee the IT support team and manage daily operations.
- Ensure the reliability and security of IT systems across all hospitals.
- Develop and implement IT policies and procedures.
- Coordinate with other departments to understand and meet their IT needs.
- Manage IT projects and ensure timely completion.
- Provide technical guidance and support to the team.
Qualifications
- Post graduate qualification or equivalent level of experience within IT.
- Evidence of Personal Development.
- Degree or equivalent qualification in an IT related subject.
- Management Qualification.
Experience / Knowledge
- Extensive technical background in IT working in an Infrastructure support role.
- Significant experience in working in a large, complex, multi site IT environment.
- Proven knowledge and experience of leading customer focused Digital Support services using Service Level Agreements and KPIs.
- Substantial knowledge and experience in the management and use of industry standard service desk systems and call distribution systems.
- Experience in a responsible managerial IT services role.
- Experience in service continuity / disaster recovery planning.
- Knowledge of IT Infrastructure Library (ITIL) Best Practice.
- Previous experience in NHS IT environment.
- Knowledge of ITIL and SDI practices.
- Knowledge of ITIL compliant service management tools.
- Good working knowledge of a wide range of IT skills - Server and PC environment, including Microsoft Office Packages, Microsoft SCCM.
Attributes
- Ability to communicate a range of IMT issues which can be complex and multi stranded.
- Ability to make judgements on multi stranded or complex IMT problems which may have no precedent or where there are conflicting opinions.
- Ability to plan and organise broad range of complex activities, formulate and adjust plans which impact beyond own area.
- Ability to manage, motivate and develop staff.
- Collaborative approach and good team working.
- Ability to work effectively and efficiently under pressure.
Other requirements
- Be part of on call rota; ability to undertake shift working including out of hours, weekend and public holidays.
- Ability to travel.
Disclosure and Barring Service (DBS) Check
As part of our commitment to safeguarding patients and staff, many roles require a DBS check. The cost of submitting and processing a DBS application will be deducted from your salary within the first three months of employment. Candidates are also expected to register with the DBS Update Service within 30 days of the certificate being issued.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any unlawful discrimination. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
Contact
Name: Faisal Amin
Job title: Head of Digital IT Support & End User Technology
Email: