Fred. Olsen Ltd seeks an experienced Service Desk Manager to lead the transformation of our digital support function into a high-performing, customer-centric service.
You will own a unified Service Desk, embed a One Team operating model, and ensure a consistent, high-quality experience for all users across the group. You will drive end-to-end service performance, establish KPIs such as SLAs and first contact resolution, and balance daily operations with strategic improvements to enhance service