Fred. Olsen
Ipswich, Suffolk
Reference: JUN Expiry date: 22:59, Wed, 8th Jul 2026 Location: Ipswich Salary: Competitive Benefits: Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost scheme Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. It operates globally and provides central service functions in Finance, HR, IT and Facilities for UK companies. We value innovation, service and dependability across our organization. We have an exciting opportunity for a Senior Intelligent Automation Engineer to help shape the future of how our business works. This role is all about turning operational challenges into practical, scalable solutions that deliver measurable value. The role involves designing, building and supporting automation solutions that reduce manual work, improve accuracy and increase process efficiency across the Fred. Olsen group. Success relies on working with business teams to understand and solve problems, using tools such as RPA, low-code/no-code platforms, APIs, workflow automation and AI-assisted development to create secure, well-documented and supportable solutions. Responsibilities Design, build, and support automation solutions using RPA, low-code/no-code platforms, and AI-assisted technologies. Collaborate with business teams to understand operational challenges and translate them into technical requirements. Apply process mapping, requirements gathering, testing, and business handover best practices. Integrate solutions with modern integration and data technologies such as APIs, webhooks, JSON, SQL Server, Dataverse and Cosmos. Ensure solutions are secure, scalable, and supportable within the Fred. Olsen group. Qualifications Hands on experience in Microsoft Power Platform, RPA, document processing, OCR, Azure AI services or Microsoft Copilot Studio. Strong track record in designing, building, or supporting automation, workflow, or low-code solutions in a business environment. Solid understanding of process mapping, requirements gathering, testing, and business handover. Comfortable working with modern integration and data technologies such as APIs, webhooks, data transformation, JSON, SQL Server, Dataverse and Cosmos. Demonstrated ability to deliver secure, scalable, and supportable automation that drives operational value. This is a Full Time, permanent position working 35 hours per week at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL). The role offers a hybrid work pattern of 3 days in the office and 2 days at home. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable adjustments throughout the application process upon request.
Reference: JUN Expiry date: 22:59, Wed, 8th Jul 2026 Location: Ipswich Salary: Competitive Benefits: Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost scheme Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. It operates globally and provides central service functions in Finance, HR, IT and Facilities for UK companies. We value innovation, service and dependability across our organization. We have an exciting opportunity for a Senior Intelligent Automation Engineer to help shape the future of how our business works. This role is all about turning operational challenges into practical, scalable solutions that deliver measurable value. The role involves designing, building and supporting automation solutions that reduce manual work, improve accuracy and increase process efficiency across the Fred. Olsen group. Success relies on working with business teams to understand and solve problems, using tools such as RPA, low-code/no-code platforms, APIs, workflow automation and AI-assisted development to create secure, well-documented and supportable solutions. Responsibilities Design, build, and support automation solutions using RPA, low-code/no-code platforms, and AI-assisted technologies. Collaborate with business teams to understand operational challenges and translate them into technical requirements. Apply process mapping, requirements gathering, testing, and business handover best practices. Integrate solutions with modern integration and data technologies such as APIs, webhooks, JSON, SQL Server, Dataverse and Cosmos. Ensure solutions are secure, scalable, and supportable within the Fred. Olsen group. Qualifications Hands on experience in Microsoft Power Platform, RPA, document processing, OCR, Azure AI services or Microsoft Copilot Studio. Strong track record in designing, building, or supporting automation, workflow, or low-code solutions in a business environment. Solid understanding of process mapping, requirements gathering, testing, and business handover. Comfortable working with modern integration and data technologies such as APIs, webhooks, data transformation, JSON, SQL Server, Dataverse and Cosmos. Demonstrated ability to deliver secure, scalable, and supportable automation that drives operational value. This is a Full Time, permanent position working 35 hours per week at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL). The role offers a hybrid work pattern of 3 days in the office and 2 days at home. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable adjustments throughout the application process upon request.
Fred. Olsen
Position not right for you? Share it with someone you know. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include: The Natural Power Consultants ZX Lidars ZX Measurement Services As a company we have a family culture, our success is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow. We are seeking an experienced and driven Service Desk Manager to lead the transformation of our digital support function into a high-performing, customer-centric service. This is a pivotal leadership role within Fred. Olsen Digital, responsible for shaping how technology services are delivered across multiple business units. You will take ownership of a unified Service Desk, embedding a "One Team" operating model and ensuring a consistent, high-quality experience for all users. As Service Desk Manager, you will be accountable for end-to-end service performance, driving strong outcomes across service levels, user experience, and operational efficiency. You will establish and manage key performance indicators such as SLAs, first contact resolution, and customer satisfaction, using data and insight to continuously improve service delivery. This role requires a proactive leader who can balance day-to-day operational excellence with strategic improvements that enhance service quality and efficiency. A key focus of the role will be leading the ongoing development of our IT service management capability, including ownership of the Halo ITSM platform and embedding ITIL-aligned processes across incident, request, problem, and change management. You will play a critical role in standardising workflows, driving adoption of best practice, and ensuring consistent ways of working across the group. You will also act as the primary interface between IT and the business for support services, building strong relationships with stakeholders and championing a customer-first culture. From managing major incidents to leading service reviews and continuous improvement initiatives, you will ensure clear communication, accountability, and measurable progress in service performance. This is an opportunity to shape and lead a modern, integrated service desk within a growing digital organisation. You will coach and develop a skilled team, work closely with infrastructure, cloud, and workplace teams, and help establish a resilient, scalable support model that underpins the wider digital strategy of the Fred. Olsen Group. Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position. Fred. Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Position not right for you? Share it with someone you know. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include: The Natural Power Consultants ZX Lidars ZX Measurement Services As a company we have a family culture, our success is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow. We are seeking an experienced and driven Service Desk Manager to lead the transformation of our digital support function into a high-performing, customer-centric service. This is a pivotal leadership role within Fred. Olsen Digital, responsible for shaping how technology services are delivered across multiple business units. You will take ownership of a unified Service Desk, embedding a "One Team" operating model and ensuring a consistent, high-quality experience for all users. As Service Desk Manager, you will be accountable for end-to-end service performance, driving strong outcomes across service levels, user experience, and operational efficiency. You will establish and manage key performance indicators such as SLAs, first contact resolution, and customer satisfaction, using data and insight to continuously improve service delivery. This role requires a proactive leader who can balance day-to-day operational excellence with strategic improvements that enhance service quality and efficiency. A key focus of the role will be leading the ongoing development of our IT service management capability, including ownership of the Halo ITSM platform and embedding ITIL-aligned processes across incident, request, problem, and change management. You will play a critical role in standardising workflows, driving adoption of best practice, and ensuring consistent ways of working across the group. You will also act as the primary interface between IT and the business for support services, building strong relationships with stakeholders and championing a customer-first culture. From managing major incidents to leading service reviews and continuous improvement initiatives, you will ensure clear communication, accountability, and measurable progress in service performance. This is an opportunity to shape and lead a modern, integrated service desk within a growing digital organisation. You will coach and develop a skilled team, work closely with infrastructure, cloud, and workplace teams, and help establish a resilient, scalable support model that underpins the wider digital strategy of the Fred. Olsen Group. Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position. Fred. Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.