Digital Revenue Operations Manager

Job Type: Full Time. Location: Hybrid / UK.

Role Benefits: Competitive Salary + Benefits Package and more.

As the Digital Revenue Operations Manager, you will be responsible for optimising the end-to-end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. You will serve as a bridge between Marketing, Inside Sales, Commercial, Digital, and Operations teams, ensuring leads generated through digital channels are effectively routed, qualified, converted, and measured.

• Own and optimise the end-to-end digital lead-to-opportunity process from MQL through to opportunity creation
• Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce
• Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage
• Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation
• Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools
• Drive digital sales process optimisation, continuous improvement and e commerce growth initiatives
• Collaborate with Salesforce, E commerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience
• Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives

• Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience
• 3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role
• Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation
• Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth
• Experience integrating CRM platforms with marketing automation, e commerce, websites and other business systems
• Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management
• Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics
• Excellent stakeholder management, project management and cross functional collaboration skills, with experience leading change and process improvement initiatives

Join a global organisation committed to innovation, digital transformation, and customer success. You will play a key role in shaping the future of digital revenue generation and e commerce growth, collaborating with cross functional teams across Marketing, Sales, Digital, Technology, and Commercial functions. You will influence strategic initiatives that improve customer experience, sales effectiveness, and business performance. You will benefit from ongoing professional development and opportunities for growth within a market leading technology organisation.

Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success.

We encourage applications from under represented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organisation that prizes diversity. Your unique perspective is important to us.