OMEGA, Inc.

OMEGA, Inc. seeks an AI Prompt Engineer to shape the behavior of LLM driven agents in production, developing prompts, evaluations, and self optimizing feedback loops to keep outputs accurate, on brand, and cost efficient. You will own prompt architectures, run evaluation suites and A/B tests, and work with the Commercial Digital team under the Head of Commercial Digital to deliver reliable, compliant results.

OMEGA, Inc. in the United Kingdom seeks a Mid-Level Full-Stack Engineer to design, build, and scale enterprise web apps and integrations powering AI-driven workflows. You will implement secure RESTful APIs and connect to Salesforce, SAP, and internal services, using Python with .NET or Java, and adhere to secure-by-design principles. Join a fast-paced team, collaborate with AI workflow specialists, and contribute to robust CI/CD practices, testing, and observability across the stack.

Digital Revenue Operations ManagerApplyremote type: Hybrid Workinglocations: Malvern, GB: Almelo, NLtime type: Full timeposted on: Posted Yesterdayjob requisition id: 18459 Job Title - Digital Revenue Operations Manager Job Type - Full Time Location - Hybrid / UK Role Benefits - Competitive Salary + Benefits Package and more Become part of making the impossible possible. About the role: As the Digital Revenue Operations Manager, you will be responsible for optimising the end-to-end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. Acting as the bridge between Marketing, Inside Sales, Commercial, Digital, and Operations teams, you will ensure leads generated through digital channels are effectively routed, qualified, converted, and measured. You will own the operational processes that support lead management, opportunity creation, digital sales enablement, and ecommerce growth, while driving continuous improvements in conversion rates, sales productivity, customer experience, and digital revenue performance. This role combines Revenue Operations, Sales Operations, Sales Enablement, Digital Commerce, and Process Optimization expertise to accelerate pipeline growth and support the evolution of digital sales capabilities across Malvern Panalytical's technology portfolio and brands. What you'll be doing: Own and optimise the end-to-end digital lead-to-opportunity process from MQL through to opportunity creation Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools Drive digital sales process optimization, continuous improvement and ecommerce growth initiatives Collaborate with Salesforce, Ecommerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives About you: Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience 3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth Experience integrating CRM platforms with marketing automation, ecommerce, websites and other business systems Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics Excellent stakeholder management, project management and cross-functional collaboration skills, with experience leading change and process improvement initiatives What's in it for you Join a global organisation committed to innovation, digital transformation, and customer success. Play a key role in shaping the future of digital revenue generation and ecommerce growth. Collaborate with cross-functional teams across Marketing, Sales, Digital, Technology, and Commercial functions. Influence strategic initiatives that improve customer experience, sales effectiveness, and business performance. Benefit from ongoing professional development and opportunities to grow within a market-leading technology organisation. Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success. About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

Malvern Panalytical is hiring a Digital Revenue Operations Manager to optimise the end-to-end digital customer journey from MQL generation to sales conversion and digital revenue growth. You will bridge Marketing, Inside Sales, Commercial, Digital and Operations to ensure effective routing, qualification, and measurement of leads from digital channels. The role combines Revenue Operations, Sales Operations, Sales Enablement, Digital Commerce and Process Optimization to accelerate pipeline growth

Customer Support EngineerSkip to main content# CareersCustomer Support Engineer page is loaded Customer Support EngineerApplyremote type: Remotelocations: Home Working, GBtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: 17015 Job title - Customer Service Engineer Location - UK - West Midlands - Home working Role benefits - Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more! Partners in Discovery. Together, we achieve more. About the role Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK? Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team! In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level. What you will bring to the role: Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments. Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports. Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities. Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts About you: Qualifications in Electronics, Chemistry to HND, or equivalent level. Demonstrable experience of working on customer sites. Proven experience in a customer field service environment advantageous but not essential. Experience of working with X-Ray based scientific instrumentation is an advantage. Proven experience in a customer field service environment preferable Current, full UK driving licence. Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays Why you should join us: Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture. Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place Be a key member of our team in our amazing offices Gym discounts Volunteering days and much more About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

OMEGA, Inc. in the United Kingdom is seeking a Digital Revenue Operations Manager to optimise the end-to-end digital customer journey from MQL generation through to sales conversion and digital revenue growth. You will bridge Marketing, Inside Sales, Commercial, Digital and Operations, ensuring leads generated through digital channels are effectively routed, qualified, and measured to drive revenue and e commerce growth.

Digital Revenue Operations Manager Job Type: Full Time. Location: Hybrid / UK. Role Benefits: Competitive Salary + Benefits Package and more. About the role As the Digital Revenue Operations Manager, you will be responsible for optimising the end-to-end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. You will serve as a bridge between Marketing, Inside Sales, Commercial, Digital, and Operations teams, ensuring leads generated through digital channels are effectively routed, qualified, converted, and measured. What you'll be doing Own and optimise the end-to-end digital lead-to-opportunity process from MQL through to opportunity creation Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools Drive digital sales process optimisation, continuous improvement and e commerce growth initiatives Collaborate with Salesforce, E commerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives About you Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience 3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth Experience integrating CRM platforms with marketing automation, e commerce, websites and other business systems Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics Excellent stakeholder management, project management and cross functional collaboration skills, with experience leading change and process improvement initiatives What's in it for you Join a global organisation committed to innovation, digital transformation, and customer success. You will play a key role in shaping the future of digital revenue generation and e commerce growth, collaborating with cross functional teams across Marketing, Sales, Digital, Technology, and Commercial functions. You will influence strategic initiatives that improve customer experience, sales effectiveness, and business performance. You will benefit from ongoing professional development and opportunities for growth within a market leading technology organisation. Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success. We encourage applications from under represented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organisation that prizes diversity. Your unique perspective is important to us.

OMEGA, Inc. is seeking an AI Engineer to design, develop, and deploy Azure-based AI solutions for scalable conversational AI, intelligent automation, and analytics across scientific and business workflows. You will bridge engineering with solution design, integrating LLMs, vector databases, and cloud services into secure, governed platforms. You will collaborate with data scientists, engineers, and stakeholders to translate complex requirements into practical AI capabilities that deliver

OMEGA, Inc. is seeking a Web Developer to maintain, enhance and evolve our global web estate. You will work in a hands-on role across front-end development, CMS-driven sites and a move towards headless, API-driven architectures, with strong collaboration across Marketing, UX, SEO and Analytics teams. You will contribute to a scalable digital experience, keeping performance, accessibility and UX at the forefront while building reusable components and design system assets.

About the role As a Web Developer, you will play a key role in maintaining, improving and evolving our global web estate. Working within the Marketing Operations and Web team, you will help deliver an engaging, high performing and scalable digital experience across our websites and digital platforms. This is a broad, hands on role suited to someone with strong front end development expertise and experience working with CMS driven websites. You will support both the day to day operation of our current web platform and our transition towards a more modern, headless, API driven architecture. What you'll be doing Build, maintain and enhance website components, templates and front end functionality across our global web estate Maintain and evolve the front end design system, ensuring components are accessible, reusable and aligned to UX and brand standards Support CMS driven websites and integrations within our current web platform while contributing to future architecture improvements Help drive the transition towards modern headless and API driven web technologies, including React and Next.js based approaches Manage day to day website operations, including redirects, forms, tracking updates, cookie management and production support Improve website performance, accessibility, usability and overall technical quality through continuous optimisation Support testing, QA, issue investigation and resolution across front end, CMS and integrated systems Work closely with Marketing, UX, SEO, Analytics and Development teams to deliver effective and scalable digital experiences About you Strong front end development experience with excellent HTML, CSS and JavaScript skills Experience working with CMS driven websites and enterprise content management platforms Good understanding of responsive design, web accessibility, performance optimisation and modern development best practices Experience developing and maintaining reusable component libraries and design systems Familiarity with modern JavaScript frameworks such as React and Next.js Understanding of headless CMS architectures, APIs and composable digital experiences Strong troubleshooting, problem solving and analytical skills with the ability to work independently Demonstrates curiosity, ownership, collaboration and a willingness to learn new technologies and approaches What's in it for you Join a global organisation at an exciting stage of digital transformation Play a key role in shaping the future of our web and digital experience platforms Work with a collaborative team of marketing, digital and technology specialists Gain exposure to modern web technologies, architectures and enterprise digital platforms Benefit from ongoing professional development and learning opportunities Enjoy a competitive rewards package designed to support your wellbeing, growth and success Equal Opportunity We are an inclusive, equal opportunity organisation that prizes diversity. We encourage applications from under represented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we make all decisions without regard to race, sex, age or any other protected class.

OMEGA, Inc. is seeking a Venture Architect to define the vision and shape ventures with real commercial impact. This role involves identifying market opportunities, leading customer discovery, and making product decisions using modern AI tools. The successful candidate will take ownership from idea to launch, ensuring commercial viability and aligning stakeholders. Join a fast-growing organization that values innovative thinking and aims to make a global impact.

About the Role Join a leading test and measurement organisation and play a key role in advancing fatigue and durability testing capability. We are looking for a Senior / Principal Materials Test Engineer to provide technical leadership within our Advanced Materials Characterisation and Testing team. This is a fantastic opportunity for an experienced engineer with a strong background in materials testing and the design, build, and maintenance of mechanical test rigs to take ownership of day to day laboratory operations and help shape future capability. This is a hands on role at the heart of our operation. You'll lead mechanical, fatigue, and durability testing programmes across both commercial and R&D projects, providing technical guidance and driving the development of new test methods. You'll also ensure our laboratory runs at peak performance through the maintenance, calibration, and continuous improvement of testing equipment. As the technical authority for our labs, you'll oversee rigs, equipment, and experiments-ensuring delivery is safe, efficient, and to the highest standard. Working closely with the Head of Materials Testing and engineering teams, you'll turn requirements into robust test solutions while mentoring junior engineers and apprentices and helping evolve our durability testing capability. This role is based at our site in Rotherham, South Yorkshire, UK. This role is fully site based, with onsite working expected 5 days per week. What You Will Be Doing Owning the day to day safe and effective operation of mechanical test rigs and laboratory facilities to ensure on time delivery. Conducting mechanical testing in support of commercial and R&D programmes. Translating complex or novel durability test requirements into safe, robust, and practical test setups. Troubleshooting technical issues and minimising downtime to maintain delivery continuity. Leading ISO 17025 accreditation activities and ensuring ongoing compliance with quality standards. Maintaining laboratory assets, including rigs, fixturing, and instrumentation, ensuring they remain calibrated and fit for purpose. Leading risk assessments and developing safe systems of work through procedures and work instructions. Producing engineering drawings for test specimens and fixturing for internal and external manufacture. Driving continuous improvement in testing methods, laboratory processes, and data quality. Supervising, mentoring and developing junior engineers and apprentices, while supporting customer engagement and the external promotion of the laboratory. What You Bring Extensive hands on expertise in mechanical testing, including the design, build, operation and maintenance of servo hydraulic test rigs and associated systems. Detailed knowledge of instrumentation, control systems and data acquisition equipment used in mechanical testing. Demonstrable experience leading or working towards ISO 17025 accreditation and quality systems. Ability to translate complex engineering requirements into practical, safe and effective test solutions. Solid understanding of laboratory safety, including risk assessments, COSHH, PUWER, LOLER regulations and the development of safe systems of work. Proficiency in interpreting and producing engineering drawings for test specimens, fixtures or equipment. Continuous improvement mindset, with experience enhancing test methods, processes or data quality. Leadership capability, with experience supervising, mentoring and developing engineers or apprentices and driving reliable test delivery. Clear and effective communication skills, with the ability to convey technical information effectively to customers, suppliers and stakeholders. Proficiency in MS Office Suite, including Excel, Word, PowerPoint. Hands on machining skills (e.g. milling and turning) desirable but not essential. Applied knowledge of fatigue test methods advantageous but not essential. To Be Successful in This Role Bring a proactive, hands on approach, passion for working at the detail level and seeing ideas through to delivery. Enjoy tackling complex technical challenges and turning concepts into practical, real world solutions. Take ownership and initiative, with confidence to lead activities and drive outcomes. Thrive in a collaborative environment, building strong relationships while also working independently when needed. Communicate clearly and effectively, adapting your approach to engage a wide range of technical and non technical stakeholders. Maintain a strong commitment to safety, quality and continuous improvement in everything you do. Act with integrity and professionalism, setting a positive example within the team. Benefits Competitive salary with company bonus scheme; 37.5 hours per week; group pension scheme with employer contribution of 1.5 times the employee's contribution, up to a maximum of 10.5%; 28 days of annual leave plus all bank holidays and 5 days of annual leave can be bought or sold; health and wellbeing benefits including private medical insurance and Medicash scheme; paid sick leave and life assurance coverage equal to 4x the employee's salary; supportive environment investing in continuous learning and development through mentorship and training. Equality and Diversity We are committed to creating an inclusive environment and welcome applications from candidates of all backgrounds.

OMEGA, Inc. is seeking a Senior / Principal Materials Test Engineer to oversee mechanical testing operations in Rotherham, UK. This role involves leading testing programmes, ensuring equipment maintenance, and mentoring junior engineers. The ideal candidate will have hands-on experience with servo-hydraulic systems and a strong focus on safety and quality. Benefits include a competitive salary, bonus scheme, and extensive leave options.

OMEGA, Inc. is seeking an AI Architect to drive enterprise AI strategy across its global operations. This role involves defining and delivering AI initiatives that embed automation and data governance within the organization. The successful candidate will work closely with international teams, creating innovative AI architectures and solutions. Candidates should have experience with platforms like SAP and Salesforce, along with robust knowledge of machine learning and data governance practices. Comprehensive benefits, including health insurance and flexible work arrangements, are offered.

OMEGA, Inc. is seeking a Customer Service Engineer to install, repair, and maintain our instrumentation across the UK. This position involves significant travel to customer sites, ensuring high customer satisfaction through effective service. The ideal candidate will possess a HND in Electronics or Chemistry and experience in a customer service environment. You will join a fast-growing international team offering competitive salary and benefits including a company car and pension scheme.

OMEGA, Inc. is seeking a Chromatography Product Applications Specialist in Crowborough, England. This role involves developing gas chromatographic methods and providing application support across teams. The candidate must have expertise in gas chromatography and a relevant degree. The position offers a salary range of £70,000 to £100,000, with additional benefits including a company bonus and private medical insurance. The ideal candidate should have excellent communication skills and the ability to work in a hybrid model, with 3 days per week onsite. Opportunities for professional growth and development are also available.

Chromatography Product Applications Specialist Location: Crowborough, East Sussex (Hybrid - minimum three days per week onsite) Salary: £70,000 to £100,000 basic annually plus benefits. Travel: 10% to 15% global travel. Relocation support can be offered where appropriate. Responsibilities Develop and validate new gas chromatographic methods for process applications. Extend measurement ranges and background gas capability across the analyser portfolio. Provide expert application support to R&D, Sales, Service and customers. Design and execute experimental test regimes and validation studies. Support new product development through feasibility studies and performance characterisation. Investigate and resolve complex application and performance challenges. Produce high quality technical documentation, application notes and reports. Collaborate across multidisciplinary teams to align products with customer and market needs. Work in line with company policies, procedures and quality standards. Qualifications Proven experience in process gas chromatography. Strong understanding of GC detectors, column and trap technologies. Demonstrable expertise in method development, validation and optimisation. Experience working with different background gases and complex matrices. Strong analytical thinking, problem solving and data interpretation skills. Experience working within Engineering, R&D or Applications environments. Excellent communication and collaboration skills. Confident user of Microsoft Office tools. Desirable Experience Experience with process analysers and on line GC systems. Knowledge of industrial gas applications and standards. Experience supporting customers or field based application issues. Strong capability in technical reporting and data analysis. Experience working in multidisciplinary teams. Exposure to Lean manufacturing or continuous improvement approaches. Experience facilitating Lean or Six Sigma initiatives. Education & Certifications Essential: BSc (or higher) in Chemistry, Analytical Science, Chemical Engineering or related discipline. Desirable: MSc or PhD in a relevant discipline; Lean Six Sigma Green/Black Belt (or equivalent). Benefits Discretionary Company Bonus. Opportunities for growth & development through our structured Talent Management System. Annual Performance Review. Private Medical Insurance. Personal Pension Plan (up to 10.5% employer contribution). Employee Wellbeing Programme. 25 days' annual leave with option to buy more + Bank Holidays + Company Shutdown Day. Two Volunteering Days. Life Assurance (4 Salary). Professional subscriptions support. Staff Referral Scheme and Long Service Awards. Global Recognition Scheme. Cycle to Work Scheme. Free Parking. EEO Statement We are a Disability Confident Employer, a Mindful Employer, signatories of the Menopause Workplace Pledge and Age Friendly Employer Pledge, and an endorsed employer for women through Work180. We are committed to fair, inclusive recruitment and will make reasonable adjustments throughout the hiring process.