Contract and Technical Services Manager - Student Accommodation

Ref Number B28-00258 Professional Expertise Estates, Facilities, Accommodation and Safety Department Finance, Commercial and Estates (B28) Location London Working Pattern Full time Salary £68,284-£76,244 Contract Type Permanent Working Type On site Available for Secondment No Closing Date 26-Jul-2026

UCL Estates, comprising of Campus Experience and Infrastructure (CE&I) and Estates Development (ED), provides and manages the environment in which staff and students reside, study and work. Our commitment is to provide sustainable facilities and an outstanding student experience, through fit for purpose, high-quality buildings and support services.

UCL Estates services include property acquisition and management, capital projects, engineering and maintenance, sustainability, safety, security, catering and cleaning. In addition, it manages the student residences, nursery and central teaching space and event bookings.

In the job of Contract and Technical Services Manager - Student Accommodation, you will provide strategic and operational leadership for the management of service partner contracts across the student accommodation estate. You'll ensure the delivery of safe, compliant, reliable, and sustainable building services that support an outstanding student residential experience while protecting and enhancing the long term value of the University's estate assets.

You will lead the commercial and operational management of service partners responsible for specialist building services, ensuring the effective delivery of planned and reactive maintenance, statutory compliance, and lifecycle infrastructure improvement programmes. Through robust contract governance, performance management, and financial oversight, you'll ensure services are delivered in line with agreed contractual standards, budgetary controls, and the University's operational objectives.

You will also provide leadership to internal teams and external partners, fostering a collaborative culture focused on service excellence, continuous improvement, and effective risk management. You will ensure that contract performance, operational delivery, and financial performance are effectively monitored, reported, and continuously improved to support both the student experience and the strategic objectives of the accommodation portfolio.

A full job description is attached to this advert.

Things you'll need in order to do this job include:

• Extensive experience managing engineering maintenance services within a complex property portfolio
• Experience of managing a small but specialist team across multiple buildings
• Experience of working with a CAFM system, demonstrating ability to review and extract data showing key trends
• Strong understanding of building services systems and statutory compliance requirements
• Experience of Managing Tier One and Tier Two Services Partners and outsourced service delivery arrangements
• Experience working within and across large, multi site organisations

Please review the job description, paying particular attention to the essential and desirable criteria, and ensure these are covered in your application.

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.