Cluster Manager

Ready to Join the Backstage Crew?At Bleckmann, we've been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes - from moving boxes to moving data, from pack & ship to IT and HR.But we're not just logistics experts. We're The Backstage Crew - a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.Whether you're on the warehouse floor or behind a screen, you'll find:Strong connections with colleagues who support and celebrate you.Fast growth in a company that's expanding across Europe, the US, and Asia.High energy in a dynamic environment where no two days are the same.Guided freedom to take initiative, solve problems your way, and grow your career.We believe in entrepreneurship, expertise, excellence, and engagement - and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.So if you're ready to roll out the red carpet for our clients - and for each other - we've got a spot for you.Behind the scenes is where the real excitement begins. Ready to join us?This is a permanent, full-time, daytime position working Monday to Friday, offering a salary ranging from £95,000.00 to £105,000.00 per annum, dependent on skills and experience, plus a car allowance and a bonus.Tasks and responsibilities:Responsible for acting as the senior operational and commercial owner for a key client account at cluster level, providing end-to-end leadership, governance and assurance across multiple distribution centres. Accountable for translating strategic objectives into consistent operational delivery, ensuring performance control, effective risk management and strong client confidence across the network. Acting as the primary interface between Site Managers, the Cluster Director and senior stakeholders, providing a clear, data-driven view of account performance while driving alignment across sites and ensuring consistent execution of the operating model.Account Ownership & GovernanceOwn overall operational performance, stability, and delivery across the clusterEnsure consistent execution of operating models, standards, and commitments across all sitesProvide clear, data-driven insight into performance, risks, and recovery actionsStakeholder ManagementAct as the key escalation and leadership interface for senior stakeholdersBuild strong relationships through transparency, control, and deliveryProvide regular updates on performance, risks, and opportunitiesOperational PerformanceDrive performance across safety, service, productivity, cost, quality, and inventoryChallenge site performance and ensure effective recovery plans are in placeAlign capacity, labour, systems, and infrastructure with business needsRisk & AssuranceIdentify and manage operational and commercial risks proactivelyEnsure issues are resolved at root cause, not just locallyProvide assurance on operational stability and controlLeadershipLead, coach, and develop Site ManagersDrive consistency, accountability, and collaboration across sitesBuild capability and succession within the leadership teamStrategy & ChangeTranslate strategy into clear, executable plansLead transformation and continuous improvement initiativesEnsure change is delivered consistently and sustainablyHealth & Safety & CompliancePromote a strong Health & Safety culture across the clusterEnsure full compliance with legal and internal standardsMonitor and manage safety performance and risksProfile:Senior operational and commercial leader responsible for multi-site performance and deliveryAccountable for driving consistency, governance, and operational excellence across the clusterTrusted stakeholder partner, operating as key interface between sites, leadership, and clientsStrong focus on performance management across safety, service, cost, quality, and productivityExperienced in identifying risks and implementing proactive, structured solutionsProven ability to lead, coach, and develop high-performing site leadership teamsSkilled in translating strategy into clear, actionable operational plansDriven by continuous improvement, transformation, and operational optimisationStrong advocate of Health & Safety, compliance, and best practice standardsData-driven, commercially aware, and results-focusedAdditional information:We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).