About the role
We're looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.
What You'll Do
- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on hand support to our colleagues in our London office
- AV support: ensure meeting rooms and AV equipment are running reliably
- End user support: handle inbound support requests and be a friendly first point of contact for the team
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to Tech Ops initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides
What you bring
- A friendly, end user focused attitude. You genuinely enjoy helping people solve problems.
- Strong organisational skills and a proactive mindset
- Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills
Bonus
- Prior experience in a high growth / startup environment
- Experience in a customer or public facing role
- Familiarity with bash scripting
What we offer
At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:
- Stock options; we want you to have ownership in the company and share the successes that lie ahead. That's why we offer early employees stock options as part of their compensation package.
- Extraordinary team; we favor ambitious, smart people striving for outsized impact. You'll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
- We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
- Annual company off sites; the last ones were in Croatia, Portugal and Switzerland.