Supply Chain Business Analyst

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Supply Chain Business Analyst in London to support a digital and technology transformation initiative. This is an initial 6 9 month inside IR35 PAYE umbrella contract that will require onsite working in London two days per week.

As a Supply Chain Business Analyst, you will play a pivotal role in transforming how our organization operates at scale. You will define key outcomes, requirements, and end to end roadmaps that drive meaningful impact across our supply chain operations. Working at the intersection of business strategy and technical capability, you will bridge communication between multiple teams and stakeholders to deliver solutions that balance long term vision with immediate business needs, ultimately enabling the organization to operate more efficiently and effectively.

• Elicit, analyse, document, and validate business, functional, and non functional requirements through workshops, interviews, process reviews, and stakeholder engagement.
• Map current state and future state supply chain processes, identifying gaps, pain points, dependencies, and opportunities to simplify ways of working.
• Translate business needs into clear user stories, acceptance criteria, process flows, functional specifications, and delivery ready documentation.
• Support backlog refinement, sprint planning, prioritisation, and requirements traceability to ensure delivery remains aligned to agreed outcomes.
• Coordinate user acceptance testing, defect triage, and solution validation to confirm that delivered changes meet business needs and operational requirements.
• Use data, reporting, and operational insights to support decision making, highlight risks, and recommend practical improvements across supply chain processes.

• Extensive experience working within large retail organisations and a deep understanding of how they operate.
• Business analysis experience.
• Strong experience gathering, documenting, and managing requirements across complex business and technology transformation programmes.
• Proven ability to create process maps, user journeys, requirements documents, user stories, acceptance criteria, and functional specifications.
• Experience supporting Agile delivery teams, including backlog management, sprint ceremonies, requirements refinement, and UAT coordination.
• Ability to analyse data, processes, systems, and operating models to identify root causes, business impacts, risks, and improvement opportunities.
• Confident working with product owners, solution architects, developers, testers, operations teams, and senior business stakeholders.
• Proactive mindset with a genuine desire to contribute and provide input across projects.
• Positive approach to challenges with resilience and a willingness to seek support when needed.
• A growth mindset coupled with determination, drive, and commitment to excellence.
• Ability to work effectively in a fast paced, dynamic environment.

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance with local privacy standards and maintain strict confidentiality.