North Highland

MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy and delivery partner, we enable our clients to move from strategy to reality, taking a pragmatic, practical approach to delivering change that lasts. We're seeking Senior Project Managers and Project Managers to help our utility clients deliver digital, technology and organisation change across the AMP cycle. NOTE: This is an initial 3 6 month contract that will require up to 3 days working on client site in the South of England and may involve extensive travel to other sites. SUMMARY You'll join North Highland's Energy & Utilities (E&U) practice, working with our UK water utility clients across the South of England delivering their multi year transformation and change portfolios, delivered under managed service and consulting frameworks. The sector is delivering the biggest upgrades seen in a century - modernising assets, systems and ways of working to ensure essential water and waste services are provided. These portfolios are delivered against the backdrop of the AMP 8 regulatory period and include various delivery modes: Enterprise Programmes (core platform and technology replacement / modernisation, regulatory driven programmes, etc.) Digital Delivery (Agile/hybrid programmes transforming customer journeys, operational decision making, case management, etc.) Operational Change (targeted, "deploy and embed" initiatives affecting frontline populations) Operating model change (people, governance, etc.) The portfolios span all core business units of water utilities - Water, Waste, Engineering, Asset Management, Supply Chains, Operations and Control Centres - as well as enabling functions such as HR, Finance, Commercial and Procurement. You'll lead end to end delivery of discrete projects within these portfolios - for example CRM upgrade, data platform, field mobility rollout, lab data system or cyber uplift. You'll strengthen governance and controls, manage risks, issues and dependencies, and keep integrated teams aligned to outcomes, timelines and quality, often operating as a Transformation PM or Digital Project Manager within the client's delivery model. KEY RESPONSIBILITIES Own end to end delivery of discrete projects across IT and business workstreams; develop and maintain plans (waterfall/agile/hybrid) with milestones aligned to AMP and regulatory deadlines. Deliver on time, on budget and to functional/quality specifications; track progress, dependencies, RAID and benefits at project level with clear planned vs actuals reporting. Produce weekly/monthly reports aligned to PMO standards; manage project level governance including design authority, architecture and cyber approvals, and data governance sign off. Escalate risks and issues into programme or portfolio forums and communicate effectively with senior stakeholders. Manage System Integrators, SaaS vendors and niche suppliers - Statements of Work, deliverables and acceptance criteria - and control project budgets and change requests in line with financial controls. Coordinate with Change, Training and Service teams to prepare go live and cutover, support business readiness, and hand over into BAU and IT service management (ITIL). IDEALLY, WE' D LIKE Proven project delivery experience (Agile/Scrum or hybrid), including multi stream delivery and leading integrated teams; 5+ years for Project Manager and significant senior level delivery for Senior Project Manager. Utilities/regulated sector delivery experience strongly preferred (water, power, telecoms, infrastructure), or field based and asset intensive environments. Familiarity with systems in scope: SAP S/4HANA, Salesforce, GIS Utility Network Model, GeoSCADA, EAM (SAP PM, Maximo), workforce management and operational dashboards. Strong facilitation, excellent written/verbal communication, and comfort engaging stakeholders from control room operators and field operatives to senior leaders and suppliers. Proficiency with common delivery tools (e.g. MS Project, Jira) and strong working knowledge of the MS Office suite. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company. EEO STATEMENT North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.

North Highland is seeking skilled Senior Project Managers and Project Managers to aid utility clients in delivering significant digital and organizational transformations across the South of England. This role offers the opportunity to lead end-to-end project delivery, implement change, and manage project budgets effectively. Applicants must possess over 5 years of experience in project delivery within the utilities or regulated sectors, with strong skills in agile methodologies and stakeholder communication required. The position involves extensive client site work and project responsibilities spanning various operational domains.

North Highland, a leading consultancy, is looking for Senior Business Analysts to work with water utility clients across Southern England. This role involves analyzing and shaping transformation portfolios to modernize essential water services. The position requires collaboration on various delivery modes and strong stakeholder engagement skills. Ideal candidates will possess proven utilities experience and a robust understanding of digital transformations.

MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy and delivery partner, we enable our clients to move from strategy to reality, taking a pragmatic, practical approach to delivering change that lasts. We're seeking Senior Business Analysts and Business Analysts to help our utility clients deliver the digital, technology and organisation change across the AMP cycle. Please note, this is an initial 3-6 month contract that will require up to 3 days working on client site in the South of England and may involve extensive travel to other sites. SUMMARY You'll join North Highland's Energy & Utilities (E&U) practice, working with our UK water utility clients across the South of England analysing and shaping their multi-year transformation and change portfolios, delivered under managed service and consulting frameworks. The sector is delivering the biggest upgrades seen in a century - modernising assets, systems and ways of working to ensure essential water and waste services are provided. These portfolios are delivered against the backdrop of the AMP 8 regulatory period and include various delivery modes: Enterprise Programmes (core platform and technology replacement / modernisation, regulatory-driven programmes etc), Digital Delivery (Agile/hybrid programmes transforming customer journeys, operational decision-making, case management etc), Operational Change (targeted, "deploy and embed" initiatives affecting frontline populations), and Operating model change (people-led restructuring of how teams are organised, governed and held accountable). The portfolios span all core business units of water utilities - Water, Waste, Engineering, Asset Management, Supply Chains, Operations and Control Centres as well as enabling functions such as HR, Finance, Commercial and Procurement. YOU WILL: Lead requirements elicitation and definition through workshops (often multi-disciplinary), interviews, site visits, job shadowing and document analysis; translate outcomes into high-quality artefacts (epics, user stories, acceptance criteria, use cases and walkthroughs). Map current-state (AS-IS) and future-state (TO-BE) processes; identify gaps and cross-functional handoffs across value streams and client operations. Highlight constraints driven by regulation, safety and asset criticality, producing evidence-based documentation suitable for assurance and audit. Support operating model and workforce change analysis - roles and process impacts, decision rights, governance and handoffs so solutions land effectively across teams. Analyse data flows, data needs and core use cases; capture end-to-end customer and operational journey requirements to support service design, prioritisation and delivery readiness. Maintain end-to-end traceability from business objectives through requirements to delivered outcomes, managing changes through appropriate change control. Collaborate closely with Product, Engineering, Change and Ops to ensure requirements are understood, testable and deliverable, supporting UAT readiness and implementation cutover where needed. IDEALLY, WE'D LIKE: Proven Business Analyst experience in utilities/water, or other closely regulated operational environments (power, telecoms, infrastructure, transport, government, field-based or scientific operations). Strong experience supporting digital transformation and/or change portfolios with multiple workstreams, dependencies and governance. Process mapping and modelling, operating model design and process optimisation, and workforce change impact analysis (roles, skills, ways of working, training/readiness dependencies). Digital journey / service design experience (customer or colleague journeys, pain points, outcomes, prioritisation). Systems experience across EAM platforms (SAP PM, Maximo), GIS platforms, customer platforms (billing, CRM, CCAS) and analytics tooling; exposure to programmes such as ERP, CRM migration, GIS Utility Network Model, lab data systems or workforce management is a strong advantage. Excellent stakeholder engagement, confident facilitating workshops and communicating clearly at all levels; comfortable across Agile/Waterfall/hybrid delivery with tooling such as Jira/Confluence. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.

MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Supply Chain Business Analyst in London to support a digital and technology transformation initiative. This is an initial 6 9 month inside IR35 PAYE umbrella contract that will require onsite working in London two days per week. SUMMARY As a Supply Chain Business Analyst, you will play a pivotal role in transforming how our organization operates at scale. You will define key outcomes, requirements, and end to end roadmaps that drive meaningful impact across our supply chain operations. Working at the intersection of business strategy and technical capability, you will bridge communication between multiple teams and stakeholders to deliver solutions that balance long term vision with immediate business needs, ultimately enabling the organization to operate more efficiently and effectively. Responsibilities Elicit, analyse, document, and validate business, functional, and non functional requirements through workshops, interviews, process reviews, and stakeholder engagement. Map current state and future state supply chain processes, identifying gaps, pain points, dependencies, and opportunities to simplify ways of working. Translate business needs into clear user stories, acceptance criteria, process flows, functional specifications, and delivery ready documentation. Support backlog refinement, sprint planning, prioritisation, and requirements traceability to ensure delivery remains aligned to agreed outcomes. Coordinate user acceptance testing, defect triage, and solution validation to confirm that delivered changes meet business needs and operational requirements. Use data, reporting, and operational insights to support decision making, highlight risks, and recommend practical improvements across supply chain processes. Qualifications Extensive experience working within large retail organisations and a deep understanding of how they operate. Business analysis experience. Strong experience gathering, documenting, and managing requirements across complex business and technology transformation programmes. Proven ability to create process maps, user journeys, requirements documents, user stories, acceptance criteria, and functional specifications. Experience supporting Agile delivery teams, including backlog management, sprint ceremonies, requirements refinement, and UAT coordination. Ability to analyse data, processes, systems, and operating models to identify root causes, business impacts, risks, and improvement opportunities. Confident working with product owners, solution architects, developers, testers, operations teams, and senior business stakeholders. Proactive mindset with a genuine desire to contribute and provide input across projects. Positive approach to challenges with resilience and a willingness to seek support when needed. A growth mindset coupled with determination, drive, and commitment to excellence. Ability to work effectively in a fast paced, dynamic environment. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an umbrella company. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance with local privacy standards and maintain strict confidentiality.