UX Researcher- Senior Associate- Chase UK

Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and are quickly catching up in the UK - how we do things here is a little different.

We're building the bank of the future from scratch, channelling our start up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

Join us as we build the bank of the future, where your expertise in user experience research will help redefine mobile banking for millions. At Chase UK, you will have the opportunity to make a real impact in a start up environment backed by the trust of a global brand. We value proactive communicators and strategic thinkers who thrive in dynamic, fast paced settings. Be part of a team that champions customer centric design and continuous learning. Your work will directly influence the future of banking in the UK and beyond.

Job Summary

As a Senior User Experience Researcher in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK and our global market expansion. You will collaborate closely with Product leadership, using your expertise in UX research to inform product development, design direction, and content creation. Your insights will drive strategic decisions and foster a culture of continuous learning and knowledge sharing within the team. You will help us build a customer centric digital bank that sets new standards in the industry.

Job Responsibilities

• Conduct user research within specific product areas and collaborate with Design, Content, Product, and Engineering teams
• Prioritise research opportunities in a fast paced, rapidly changing environment
• Advise on research plans, strategies, and methods
• Manage and conduct generative and evaluative research
• Perform independent research on multiple aspects of products and experiences
• Integrate complex technical and business requirements into research activities
• Advocate for the use of customer insights and data to inform decisions
• Present and communicate user research findings and recommendations to the broader organisation
• Contribute to best practices, research methodologies, and frameworks to drive efficiency
• Champion a customer first approach and foster shared understanding across the organisation
• Support a culture of continuous learning and knowledge sharing within the team

Required Qualifications, Capabilities, and Skills

• Hands on experience as a user or UX researcher
• Proficiency in a wide range of exploratory and evaluative research methods
• Experience applying user research methods in product and/or service development
• Ability to scale research processes and define best practices
• Strong passion for championing customers
• In depth understanding of UX, UI, and design principles
• Excellent critical thinking and problem solving skills
• Effective communication and interpersonal abilities
• Strong senior stakeholder management skills
• Ability to communicate research insights to diverse audiences
• Thrive in a fast paced, collaborative, cross functional environment
• Ability to develop and sustain effective working relationships with peers, managers, and stakeholders

Preferred Qualifications, Capabilities, and Skills

• Experience in retail banking, fintech, or similar industries
• Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology, or a related field, or equivalent professional experience
• Additional language skills

About the Team

The Digital team is dedicated to creating innovative, industry leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Equal Employment Opportunity Statement

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.