Job Summary
Lead the operations function for a business area, ensuring efficient processes, risk management, and compliance with regulatory and internal requirements. The role includes managing a high performing Transaction Monitoring (TM) People Leader team at our Glasgow office, overseeing end to end case management for complex financial crime investigations.
Key Responsibilities
- Identify trends and opportunities to improve processes through monitoring and analysis of operation data and performance metrics.
- Develop and implement new processes and procedures to enhance operational effectiveness.
- Collaborate with internal stakeholders (business leaders, project managers, SMEs) and external partners (vendors, service providers) to support business operations and align with SLAs.
- Lead and develop a team of operational professionals, providing guidance, coaching, and support to improve delivery quality.
- Manage and develop KPIs to measure and drive performance, using data and technology to identify improvement areas.
- Ensure compliance with all regulatory requirements and internal policies related to customer experience and financial crime.
- Create a safe environment that encourages feedback and supports people initiatives, including working with HR on retention strategies.
- Consult on complex issues, providing advice to People Leaders and influencing decision making.
- Identify and mitigate risks, developing policies and procedures to strengthen controls.
- Engage in complex analysis of data from multiple internal and external sources to solve problems creatively.
- Communicate complex information effectively to stakeholders and influence outcomes.
- Act in line with Barclays Values (Respect, Integrity, Service, Excellence, Stewardship) and Barclays Mindset (Empower, Challenge, Drive).
Leadership Behaviours
- L - Listen and be authentic
- E - Energise and inspire
- A - Align across the enterprise
- D - Develop others
Qualifications
- Previous leadership experience in a Financial Crime operations or investigative function.
- Excellent understanding of transaction monitoring, AML frameworks and investigative methodologies.
- In depth knowledge of the regulatory environment relating to financial crime.
- Strong coaching, development and inspirational skills to deliver consistent quality outcomes.
- Skills in risk and controls, change and transformation, business acumen, strategic thinking, digital and technology.
Location
Glasgow office