Salesforce Marketing Cloud Architect

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Are you ready to shape the future of digital marketing at a global scale? As a Marketing Cloud Architect, you will play a pivotal role in transforming how we engage with customers through data driven, personalised experiences. Working across regions and functions, this is your opportunity to influence strategy, drive innovation and deliver meaningful impact through cutting edge Salesforce solutions.

In this role, you will operate at the intersection of marketing, data and technology, working closely with commercial stakeholders and CRM teams to bring digital marketing strategies to life.

You will translate marketing objectives into scalable technical designs, shaping customer journeys across email, SMS, mobile and web. From designing data extensions and automation flows to orchestrating complex engagement strategies, you will ensure every solution is built with performance, scalability and customer impact in mind.

You will take ownership of integrations between Marketing Cloud and core platforms such as Sales and Service Cloud, as well as external systems, ensuring seamless data flow and connectivity. Alongside this, you will define governance frameworks, coding standards and best practices to maintain a consistent and secure platform.

Acting as a trusted expert, you will guide stakeholders on system capabilities and opportunities, while continuously optimising performance, resolving challenges and ensuring compliance across a global, multi instance environment.

• Extensive experience leading Salesforce Marketing Cloud architecture, design and delivery within complex, multinational environments
• Strong technical expertise across Marketing Cloud including SQL, AMPscript, SSJS, Automation Studio and API integrations
• Proven ability to design scalable data models, customer journeys and integrations across Salesforce and external systems
• Solid understanding of data architecture, segmentation, identity resolution and data governance principles
• Experience working in agile delivery environments, guiding teams to deliver high quality, business aligned solutions
• Strong stakeholder management skills, with the ability to influence, challenge and communicate effectively across technical and business audiences
• Ability to define and enforce governance standards, ensuring security, compliance and long term platform sustainability

• Generous annual bonus
• Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities
• Private health and dental plans, Life Assurance and much more
• Hybrid working model (for most professional roles)
• Hands on, team customised mentorship. Extra perks: discounts on gyms and fitness clubs and many other employee discounts

Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website ().