Job Purpose
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.
Key Accountabilities
- Development of customer level strategies & solutions that are tailored to customers' needs.
- Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
- Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
- Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
- Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively.
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Responsibilities
- Own the lifecycle of finance admin delivery through embedded services products that shape the user experience for our business clients when using our digital channels.
- Drive collaboration across internal teams and with external partners to enable rapid scale and differentiated customer value.
- Bring a commercial mindset, unlocking higher digital engagement, greater product holdings, and improved customer primacy through the delivery of regulatory ready solutions powered by real time Barclays transaction data.
Required Experience & Skills
- Product ownership in Business Admin tools/journeys (Embedded Services) & API capabilities within the SME market.
- Managing relationships with external partners.
- Setting and executing roadmaps.
- Work with Design and Engineers in a scaled agile framework.
- Product Management experience in accounts payable, supplier payments, procurement, spend control, workflow automation or B2B payments platforms.
- Considerable understanding of customer pain points across invoice capture, approvals, payment initiation, reconciliation and supplier management.
- Ability to build customer led & commercially led propositions and roadmap prioritisation across customer experience, operational efficiency, payment volume, control and ecosystem partnership opportunities.
- Considerable ability to work across partner integrations, UX, data, technology and operations to deliver scalable payables journeys from discovery to launch.
Preferred Experience & Skills
- Driving commercial outcome from embedded services.
- Experience using AI tools for productivity.
Additional Evaluation Criteria
Assessment may cover critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as role specific technical skills.
Location
London, Manchester, or Northampton.