Overview
About Us: SHI International Corp. has helped organizations change the world through technology since 1989. We are a global IT solutions and services provider with a diverse and growing team. We value continuous professional growth and leadership opportunities, and offer health, wellness, and financial benefits, as well as world-class facilities and technology to thrive in our offices or remotely.
Job Summary
We are looking for a highly motivated network engineer to support operations, mature processes, and scale the company's network needs. The engineer will work with a US-based network team and report to the Senior Manager, Enterprise Network Services. This position may report locally out of any SHI UK location.
Responsibilities
- Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
- Maintain network standards, policies, and best practices to ensure consistency, reliability, and security.
- Collaborate with cross-functional teams to identify and implement innovative network technologies and solutions that drive operational efficiency and business value.
- Monitor network performance and proactively identify and resolve issues to maximize uptime.
- Use network tools for administration, maintenance, automation, and reporting.
- Provide support services to customers for specific IT-related issues.
- Adhere to service management processes and procedures to meet SLAs and maintain customer satisfaction.
- Configure network equipment and execute changes following standard operating procedures and change/release policies.
- Monitor services for availability and performance; assist with root cause analysis of outages or incident trends.
- Provide onsite support for network project implementations, LAN/WAN turn-ups, testing, and related activities.
Qualifications
- Technical certifications such as CCNA, CCNP, NSE4-6, PCNSE, etc. are highly preferred.
- 5+ years of experience in data and converged network infrastructure, including: 802.1x, vPC, VXLAN, STP/OSPF/BGP, LAN/WAN/Wireless protocols, Network Management tools, F5 Load Balancers, VPNs, Palo Alto Firewalls, Web Application Firewalls, and related technologies.
- In-depth knowledge of Cisco IOS, NXOS, PANOS, STP, BGP, OSPF, EIGRP, MPLS, VXLAN, and access-lists.
- Experience with datacenter virtualization technologies and cloud network/infrastructure (Azure or AWS).
- Experience with Cisco and similar VOIP telephony infrastructure; ability to troubleshoot end-user device connectivity at a firewall level.
- Knowledge of 802.11 wireless principles and 802.1X/SAML/SSO implementation strategies.
- Strong communication and client-service skills, both written and verbal.
Other Requirements
- After-hours or weekend work for service-impacting changes or problems; on-call for networking emergencies.
- Hybrid/remote schedule with short-distance travel to site offices.
- This position will report locally out of SHI UK locations.
Compensation
The estimated annual pay range is £60,000 - £90,000, including base salary and bonus. Compensation varies based on knowledge, skills, experience, and market location.
Equal Opportunity
SHI UK is an equal opportunity employer and does not discriminate on race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and are committed to a fair and accessible recruitment process.
Note: This description reflects the duties and responsibilities of the role as of now and may be subject to change.