Senior Digital Officer

£43,680 - £48,003 per annum.

We are seeking a candidate with a keen interest in improving online customer journeys to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council.

• Work with software engineers to capture requirements and translate them into end-to-end user journeys.
• Produce and manage website content, ensuring accessibility and quality standards.
• Apply CRM and digital form UCD and UX best practices.
• Monitor feedback and assist with online account or form related issues.
• Collaborate on customer and service process improvement, service design and business analysis.

• Strong website content writing and management skills with an understanding of accessibility.
• Experience in CRM, digital form UCD, and UX.
• Knowledge of customer and service process improvement, service design and business analysis.
• Problem solving mindset, challenge the norms, and willingness to learn new things.

• Great employee scheme.
• Defined career pathway.
• Opportunities to learn new skills at every turn.
• Excellent pension scheme.

When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.