Senior Digital Officer - Salary Grade 7 £43,680 - £48,003 per annum. We are seeking a candidate with a keen interest in improving online customer journeys to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council. Key Responsibilities Work with software engineers to capture requirements and translate them into end-to-end user journeys. Produce and manage website content, ensuring accessibility and quality standards. Apply CRM and digital form UCD and UX best practices. Monitor feedback and assist with online account or form related issues. Collaborate on customer and service process improvement, service design and business analysis. Qualifications & Skills Strong website content writing and management skills with an understanding of accessibility. Experience in CRM, digital form UCD, and UX. Knowledge of customer and service process improvement, service design and business analysis. Problem solving mindset, challenge the norms, and willingness to learn new things. Benefits Great employee scheme. Defined career pathway. Opportunities to learn new skills at every turn. Excellent pension scheme. Equal Opportunity Statement When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
09/07/2026
Full time
Senior Digital Officer - Salary Grade 7 £43,680 - £48,003 per annum. We are seeking a candidate with a keen interest in improving online customer journeys to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council. Key Responsibilities Work with software engineers to capture requirements and translate them into end-to-end user journeys. Produce and manage website content, ensuring accessibility and quality standards. Apply CRM and digital form UCD and UX best practices. Monitor feedback and assist with online account or form related issues. Collaborate on customer and service process improvement, service design and business analysis. Qualifications & Skills Strong website content writing and management skills with an understanding of accessibility. Experience in CRM, digital form UCD, and UX. Knowledge of customer and service process improvement, service design and business analysis. Problem solving mindset, challenge the norms, and willingness to learn new things. Benefits Great employee scheme. Defined career pathway. Opportunities to learn new skills at every turn. Excellent pension scheme. Equal Opportunity Statement When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
LONDON BOROUGH OF HAVERING is seeking a Senior Digital Officer to improve online customer journeys within the Customer Experience Team. The role involves working closely with software engineers to translate requirements into effective user journeys and managing website content to meet accessibility standards. This position also focuses on customer and service process improvement, ensuring excellent digital service delivery for residents. The role offers a competitive salary and opportunities for continuous learning and career advancement.
09/07/2026
Full time
LONDON BOROUGH OF HAVERING is seeking a Senior Digital Officer to improve online customer journeys within the Customer Experience Team. The role involves working closely with software engineers to translate requirements into effective user journeys and managing website content to meet accessibility standards. This position also focuses on customer and service process improvement, ensuring excellent digital service delivery for residents. The role offers a competitive salary and opportunities for continuous learning and career advancement.
