About Heavy Haul Rail
Heavy Haul Rail is a next generation rail freight partner dedicated to a smarter, cleaner, and more resilient freight future in the UK.
What You'll Do
- Oversee the day to day delivery of IT support services for the business.
- Run a 24/7, 365 day service, controlling escalation and completion of technical issues and ensuring a high level of service is maintained.
- Control, manage, and improve end user experience.
- Provide leadership and operational management to the IT support team, developing team members and processes to improve the service offering.
- Lead end to end IT support and resolution processes, ensuring high levels of customer service to the business.
- Manage and develop the IT support team, support processes and the on call rota.
- Serve as a member of the IT leadership team, coordinating and improving services.
- Implement and maintain company policies and procedures where applicable, ensuring legal compliance of IT related regulations.
- Liaise with and coordinate internal teams and third parties to resolve issues.
- Identify, investigate and introduce new technologies to improve productivity and security.
- Provide strategic accountability for a legally compliant health, safety and environmental management system.
- Perform any other duties commensurate with skills, scope and time available.
Qualifications
- Experience with Microsoft System Stack including Office365, Windows operating systems, Windows Server and Intune.
- Experience managing iOS mobile devices.
- Excellent interpersonal skills, able to interact effectively with staff at all levels, key customers and suppliers.
- Strong multitasking ability, comfortable working under pressure and prioritising workload.
- Able to articulate technical information to non technical staff.
- Understanding of the wider IT arena beyond individual specialisation.
- Excellent organisational and time management skills, with the ability to plan and manage workload to meet deadlines.
- Attention to detail.
- Flexible approach to working hours.
- Experience in technical authoring.
- Willingness to travel.
Benefits
- Competitive pay.
- Final salary pension scheme after an initial qualifying period.
- Enhanced maternity and paternity pay.
- Opportunities for ongoing training and development.
- Access to the company's life assurance scheme.
- Reimbursement on health treatments.
- Saving opportunities on new cars.
This post is subject to standard pre employment checks including employment references, medical & D&A screening, and successful DBS background checks.