Freightliner Group Ltd

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.Job Title: National Operations Centre (NOC) Support OperativeLocation: Birmingham - Landor StreetSalary: Base salary - £34,293 including shift allowance. Plus, overtime given OTE £40000 per annum.The roleTo assist with both internal & external customers of the Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general traffic office administration by providing a professional & efficient customer service.Why join us?Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme, life insurance coverage amd enhanced sick pay.Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be Work180 endorsed employer.Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.Main Tasks of JobHandling of customer enquiries with regards to help & support in the use of the VBS system.Provide training for new internal or external users of the VBS system.VBS exception management, dealing with issues arising from VBS booking pre or during the gate process.Maintain accurate data within the VBS undertaking account creation & deletion where necessary.Provide constructive feedback on new functionality & undertake testing within the VBS system before it is made available to the end users.Gate Management System exception management, dealing with all issues in the GMS for example container or size/type read.Controlling internal truck access in GMS where VBS bookings are not required.Handling of COREOR (EDI) exceptions for release & acceptance references.Maintain accurate data within Fresh Service ticket management system.Follow step by step diagnostics.Implementing back up processes when applicable.Perform general traffic office admin duties when required.Visually check containers and ensure dangerous and hazardous goods are declared and properly labelled.Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date. Utilise the systems functionality to plan rail container movements.Providing first line support for IPRO (Main operating system) for terminal operatives.Key Skills Requirements (knowledge, skills, experience and qualifications)Must be prepared to work shift patterns across a 24/7 time-period.Apply a diplomatic and tactful approach to resolving any associated conflict management situations e.g., customers, both internal & external.Knowledge of TOPS road would be preferred, but not essential.Demonstrate a strong customer service focus.Possess a good understanding of company requirements and confidence with regard to associated responsibilities.Highly organised and able to work to challenging deadlines whilst maintaining compliance.Proficient in the use of standard industry software including a good working knowledge of Excel.Good working knowledge of Freightliner Operating Systems.Ability to work on own initiative and as part of a team together with the ability to problem solve for customers.Good oral and written communication skills.Accurate with the input of numerical dataOur commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.

Freightliner Group Ltd is seeking a National Operations Centre (NOC) Support Operative in Birmingham. You will assist internal and external customers using VBS, GMS, TOPS and IPRO systems, delivering professional customer service and accurate data handling. The role includes training new users, managing system exceptions, maintaining data integrity, and providing first-line IPRO support. A 24/7 shift pattern and opportunities for progression are offered within a supportive, award-winning team.

Job Title National Operations Centre (NOC) Support Operative Location & Salary Birmingham - Landor Street. Base salary £34,293 per annum plus shift allowance and overtime. Total OTE £40,000 per annum. Job Overview Freightliner is the UK's largest maritime intermodal logistics operator, providing intermodal and heavy haul rail freight services across Europe. As a National Operations Centre (NOC) Support Operative in Birmingham you will support internal and external customers of the Vehicle Booking System (VBS), Gate Management System (GMS), Transport Operating System (TOPS) and Terminal Operating System (IPRO) and perform general traffic office administration. Responsibilities Assist customers with VBS, GMS, TOPS, IPRO and freight ticketing systems Provide VBS system training to new internal and external users Manage VBS and GMS exceptions, including booking issues, container or size/type read errors, and EDI (COREOR) exceptions Maintain accurate data in VBS, GMS and Fresh Service ticket management system Provide constructive feedback on new functionality and conduct system testing before release Control internal truck access in GMS where VBS bookings are not required Perform general traffic office admin duties and visual checks of containers for dangerous or hazardous goods Input data into TOPS and IPRO to keep container movement and storage records up to date Support terminal operatives with first line help for IPRO Key Skills & Requirements Prepared to work shift patterns across a 24/7 time period Diplomatic and tactful approach to conflict resolution with customers and colleagues Strong customer service focus and ability to work to challenging deadlines while maintaining compliance Good understanding of Freightliner operating systems (VBS, GMS, TOPS, IPRO) Proficient in standard office software, especially Excel Good oral and written communication skills; accurate numerical data entry Self motivated, able to work independently and as part of a team Knowledge of TOPS road preferred but not essential Benefits Competitive salary with shift allowance and overtime (OTE £40,000) Pension scheme, life insurance and enhanced sick pay Training and career development opportunities, including external and in house courses Safety culture awards, employee assistance programme, cycle to work scheme and discounts on gym memberships and vouchers Family friendly provision with enhanced maternity and paternity pay

Freightliner Group Ltd in Birmingham is seeking a National Operations Centre (NOC) Support Operative to assist internal and external customers with the Vehicle Booking System (VBS) and related platforms, plus general traffic office administration. You will work shift patterns across a 24/7 period, provide VBS system training, manage exceptions, maintain data accuracy, and contribute to system testing and improvements.

About Heavy Haul Rail Heavy Haul Rail is a next generation rail freight partner dedicated to a smarter, cleaner, and more resilient freight future in the UK. What You'll Do Oversee the day to day delivery of IT support services for the business. Run a 24/7, 365 day service, controlling escalation and completion of technical issues and ensuring a high level of service is maintained. Control, manage, and improve end user experience. Provide leadership and operational management to the IT support team, developing team members and processes to improve the service offering. Lead end to end IT support and resolution processes, ensuring high levels of customer service to the business. Manage and develop the IT support team, support processes and the on call rota. Serve as a member of the IT leadership team, coordinating and improving services. Implement and maintain company policies and procedures where applicable, ensuring legal compliance of IT related regulations. Liaise with and coordinate internal teams and third parties to resolve issues. Identify, investigate and introduce new technologies to improve productivity and security. Provide strategic accountability for a legally compliant health, safety and environmental management system. Perform any other duties commensurate with skills, scope and time available. Qualifications Experience with Microsoft System Stack including Office365, Windows operating systems, Windows Server and Intune. Experience managing iOS mobile devices. Excellent interpersonal skills, able to interact effectively with staff at all levels, key customers and suppliers. Strong multitasking ability, comfortable working under pressure and prioritising workload. Able to articulate technical information to non technical staff. Understanding of the wider IT arena beyond individual specialisation. Excellent organisational and time management skills, with the ability to plan and manage workload to meet deadlines. Attention to detail. Flexible approach to working hours. Experience in technical authoring. Willingness to travel. Benefits Competitive pay. Final salary pension scheme after an initial qualifying period. Enhanced maternity and paternity pay. Opportunities for ongoing training and development. Access to the company's life assurance scheme. Reimbursement on health treatments. Saving opportunities on new cars. This post is subject to standard pre employment checks including employment references, medical & D&A screening, and successful DBS background checks.

About Heavy Haul Rail We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. Every role in this business carries purpose, reducing emissions, easing road congestion, strengthening supply chains and powering British industry. We operate 95 locomotives and over 1,000 wagons, supporting customer deliveries to over 100 locations across the UK and running 250 trains per week. We are recruiting a qualified Train Driver to join our team at our Suffolk depot. What You'll Do Working within the IT Helpdesk team, you will provide first and second line support to the business covering a wide range of products and hardware. You will enable the business to perform at full level, empowering others to succeed. First point of contact for IT support within the organisation. Answer and resolve service requests. Escalate service requests to the appropriate levels and assure completion. Install, configure, and maintain applications, operating systems, and hardware components of computer and network systems. Administer Active Directory within scope. Daily checks and assessments of systems. Control and management of backup processes. Maintain and improve technical documentation. Participate in projects when required. Participate in the on call rota. Improve the end user experience. Occasional travel to sites. Implement and adhere to IT and general company policies. Any other duties commensurate with skills, scope, and time available. What We're Looking For MS Office 365 installation and configuration. Knowledge of network topologies and technologies. Experience with Windows PC operating systems and PC hardware technologies. Active Directory experience. Mobile technology familiarity. Good communication skills. High levels of customer service. Attention to detail. Problem solving skills. Behavioural Expectations Friendly and approachable. Attaches goals and objectives with drive, energy and enthusiasm. Diligent completion of tasks to high standards. Proactive, using own initiative. Embraces new challenges, is hands on operationally and gets things done. Sets high standards for self and consistently achieves them. High integrity and openness, combined with commitment to good governance. Listens attentively to others' perspectives and provides constructive feedback. Pre Employment Checks This post is subject to standard pre employment checks, including employment references, medical and D&A screening, and successful DBS background checks. Why Join Us As part of Heavy Haul Rail, you'll have purpose that matters, opportunities to shape what's next, a team that moves forward together, a commitment to excellence, and room to grow. Benefits Competitive pay. Final salary pension scheme after an initial qualifying period. Enhanced maternity and paternity pay. Opportunities for ongoing training and development. Access to the company's life assurance scheme. Reimbursement on health treatments. Savings on new cars. Contact For queries contact . Apply now using the link in the job posting.

Freightliner Group Ltd is looking for a qualified Train Driver to join the team at their Suffolk depot. This position involves providing first- and second-line IT support, ensuring smooth operation of systems and empowering the business to perform at full capacity. The ideal candidate will have strong experience in IT support, excellent communication skills, and familiarity with hardware and software technologies. A commitment to high standards and integrity is essential. Benefits include competitive pay, enhanced maternity/paternity pay, ongoing training, and more.

Freightliner Group Ltd in Birmingham is seeking an experienced IT Support Manager to oversee the day-to-day delivery of IT support services while managing a dedicated team. The role involves ensuring a high level of service, implementing strategic initiatives, and compliance with IT regulations. The ideal candidate should have substantial experience with Microsoft System Stack and excellent interpersonal skills. Benefits include competitive pay, a pension scheme, and opportunities for ongoing training.

Freightliner Group Ltd is looking for an IT Infrastructure Manager in Birmingham to oversee the design and management of IT infrastructure. Responsibilities include ensuring high availability and performance, collaborating with teams to deliver projects, and maintaining compliance with regulations. The ideal candidate will have experience with networking technologies, cloud platforms, and security management. The position also offers competitive pay and a final-salary pension scheme.

What You'll Do Purpose of the Role: The IT Infrastructure Manager is responsible for the design, implementation, management, and ongoing optimisation of the organisation's IT infrastructure. Covering networks, servers, cloud platforms and telecommunications, ensuring high availability, high performance, and security of IT systems while aligning infrastructure strategy with business objectives. Responsibilities Manage and support the existing IT infrastructure services Monitor the existing environment for pre-emptive support and troubleshooting Ensure high availability, resilience, and performance of IT infrastructure services Collaborate with IT and business teams Deliver infrastructure related projects on time and within budget Work with the business as technical lead on projects and business change Liaise with and co ordinate internal teams and third parties to resolve issues Identify, investigate, and introduce new technologies to improve service and security Create and maintain infrastructure documentation Implement and maintain the company's policies and procedures where applicable Ensure legal compliance of IT regulations Maintain and progress the infrastructure roadmap to improve performance Perform any other duties commensurate with skills, scope, and time available Qualifications Experience with network technologies including Wifi, SD WAN, LAN & WAN Experience with Cloud platforms (Azure, Office 365, etc.) Experience with the Microsoft Stack of Products Experience with security system management and implementation Experience with interoperability of systems A proven record of delivering reliable functioning systems, meeting business requirements Good interpersonal skills with the ability to interact effectively with all levels of staff across the business, as well as key customers and suppliers Ability to multitask and work well under pressure, prioritising workload and managing conflicting demands Ability to articulate technical information to non technical staff Understanding of the wider IT arena as well as individual specialisation Excellent organisational and time management skills Attention to detail Flexible approach to working hours Technical authoring skills Travel will be required Benefits Competitive pay Final salary pension scheme after an initial qualifying period Enhanced maternity & paternity pay Opportunities for ongoing training and development Access to the company's life assurance scheme A range of benefits to help save money and hassle For queries contact .