Senior CRM Administrator - Salesforce

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As Senior CRM Administrator, you will play a key role in the technical strategy and day-to-day implementation to deliver this change. You will support the CRM Technical and Operations Manager by working as an Administrator and Technical Architect/Specialist on multiple CRM systems, especially the University's primary CRM system, Salesforce.

You will work with colleagues and suppliers to ensure the system is delivering our business and user needs; that system users have the advice, support, guidance and training they need; providing oversight of the correct and efficient use and development of the system; leading continuous improvement, testing and implementation of upgrades and other developments.

Experience

• ADM201 Salesforce Administrator Certified. Additional certifications desirable.
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Proven history of documenting Salesforce builds for Change Management.
• Experience of leading CRM data integration, modelling, sharing and governance strategy while minimizing technical debt.
• Extensive CRM experience including strong knowledge of CRM policies, processes, practices, system administration, and the impact of GDPR on CRM activities.
• Experience of creating overall Solutions Architecture for a wide range of functions. This includes a strong emphasis on scalability.
• Experience of leading 3rd party supplier relationships to undertake CRM system upgrades and developments and also the identification and evaluation of emerging CRM technologies.

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £52,977 to £63,815per annum, Dependent on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact David Atkins at Hays Technology.