University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a CRM Officer , you will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital & Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management. You will act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently. You will contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements. You will also play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and prospective students Experience Experience working in a CRM-focused role, including system administration, processes or operational support Understanding of CRM practices and how they drive customer engagement and business outcomes Experience supporting users or stakeholders, including training and guidance Awareness of GDPR and its application within CRM activities Strong communication and stakeholder management skills Ability to monitor, report on and improve data quality and system use UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of £40,199 - £49,072 per annum, Dependent on experience 31 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of paid maternity or paternity leave HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Liam Cornelius-Rumsey at Hays Technology.
23/06/2026
Full time
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a CRM Officer , you will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital & Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management. You will act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently. You will contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements. You will also play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and prospective students Experience Experience working in a CRM-focused role, including system administration, processes or operational support Understanding of CRM practices and how they drive customer engagement and business outcomes Experience supporting users or stakeholders, including training and guidance Awareness of GDPR and its application within CRM activities Strong communication and stakeholder management skills Ability to monitor, report on and improve data quality and system use UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of £40,199 - £49,072 per annum, Dependent on experience 31 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of paid maternity or paternity leave HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Liam Cornelius-Rumsey at Hays Technology.
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a Solutions Architect , you'll play a pivotal role in shaping and delivering technology solutions that align with the university's strategic goals. You'll work across the Digital & Technology function, collaborating with internal teams and third-party suppliers to ensure that system designs are robust, scalable, and fully integrated with UAL's technical landscape. In this role, you'll be responsible for developing and validating end-to-end solution designs that meet business requirements and align with our architectural standards. You'll produce clear, audience-appropriate architecture documentation, support discovery and implementation projects, and contribute to procurement processes by ensuring new systems integrate seamlessly with existing infrastructure. You'll also play an active role in shaping architectural governance, contributing to standards, templates, and the Technical Design Authority, while helping to mature UAL's architectural practice and ensure the delivery of secure, high-performing digital services. Experience Proven experience of providing solution architecture across multiple platforms within an enterprise environment and the ability to deliver complex, large-scale solutions with a focus on security, scalability, and performance. Strong knowledge of architecture frameworks (eg TOGAF, ArchiMate). Experience designing solutions for on-premises, cloud, or hybrid environments. Experience in solution integration using various protocols and technologies. Excellent communication skills and the ability to communicate and collaborate effectively with colleagues at all levels of an organisation, whether non-technical or technical. UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of £52,977 - £71,099 + 6% market supplement per annum, Dependent on experience 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of paid maternity or paternity leave HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.
23/06/2026
Full time
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a Solutions Architect , you'll play a pivotal role in shaping and delivering technology solutions that align with the university's strategic goals. You'll work across the Digital & Technology function, collaborating with internal teams and third-party suppliers to ensure that system designs are robust, scalable, and fully integrated with UAL's technical landscape. In this role, you'll be responsible for developing and validating end-to-end solution designs that meet business requirements and align with our architectural standards. You'll produce clear, audience-appropriate architecture documentation, support discovery and implementation projects, and contribute to procurement processes by ensuring new systems integrate seamlessly with existing infrastructure. You'll also play an active role in shaping architectural governance, contributing to standards, templates, and the Technical Design Authority, while helping to mature UAL's architectural practice and ensure the delivery of secure, high-performing digital services. Experience Proven experience of providing solution architecture across multiple platforms within an enterprise environment and the ability to deliver complex, large-scale solutions with a focus on security, scalability, and performance. Strong knowledge of architecture frameworks (eg TOGAF, ArchiMate). Experience designing solutions for on-premises, cloud, or hybrid environments. Experience in solution integration using various protocols and technologies. Excellent communication skills and the ability to communicate and collaborate effectively with colleagues at all levels of an organisation, whether non-technical or technical. UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of £52,977 - £71,099 + 6% market supplement per annum, Dependent on experience 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of paid maternity or paternity leave HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world. The Apple Client Configuration Specialist is an exciting role within Digital & Technology, focused on working with the wider endpoint team providing specialist management of Apple desktop technologies, and integration to Apple, Microsoft and other Back End services for the maintenance, development security and support of delivered services. In this will role you will be responsible for packaging and release of changes to Apple desktop environments, as well as developing maintenance schedules and procedures, and preparing and maintaining documentation for OS and application software. You will also investigate and coordinate the resolution of potential and actual service problems identified by the Application Configuration team or escalated through the incident management process. As a key member of the Digital & Technology team, you will work closely and collaboratively with other team members, systems, database administrators and end user support teams to integrate technologies with appropriate systems and contribute to project plans for the implementation of upgrades and developments to systems and services. Experience Strong experience of Apple desktop configuration and packaging Extensive experience of working in a Client Management role with experience of macOS and Jamf Pro and Configuration Profiles Strong Scripting in Bash (Python desirable) Knowledge of wider application technology such as Linux Server, Windows Server, Active Directory, vSphere and VMWare Fusion As an employer of choice, the University of the Arts London offers an extensive benefits package including: Competitive salary package of £36,532 - £47,276 per annum dependent on experience 34 days annual leave plus public holidays Competitive pension package A healthy work-life balance for all employees For more information and to apply, please visit our website. Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact Marcus Osei-Tutu at Hays Technology.
20/09/2022
Full time
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world. The Apple Client Configuration Specialist is an exciting role within Digital & Technology, focused on working with the wider endpoint team providing specialist management of Apple desktop technologies, and integration to Apple, Microsoft and other Back End services for the maintenance, development security and support of delivered services. In this will role you will be responsible for packaging and release of changes to Apple desktop environments, as well as developing maintenance schedules and procedures, and preparing and maintaining documentation for OS and application software. You will also investigate and coordinate the resolution of potential and actual service problems identified by the Application Configuration team or escalated through the incident management process. As a key member of the Digital & Technology team, you will work closely and collaboratively with other team members, systems, database administrators and end user support teams to integrate technologies with appropriate systems and contribute to project plans for the implementation of upgrades and developments to systems and services. Experience Strong experience of Apple desktop configuration and packaging Extensive experience of working in a Client Management role with experience of macOS and Jamf Pro and Configuration Profiles Strong Scripting in Bash (Python desirable) Knowledge of wider application technology such as Linux Server, Windows Server, Active Directory, vSphere and VMWare Fusion As an employer of choice, the University of the Arts London offers an extensive benefits package including: Competitive salary package of £36,532 - £47,276 per annum dependent on experience 34 days annual leave plus public holidays Competitive pension package A healthy work-life balance for all employees For more information and to apply, please visit our website. Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact Marcus Osei-Tutu at Hays Technology.
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world. This Salesforce Administrator position is an exciting newly created role within the Technology department, focussed on innovating the CRM platform to increase efficiency across the university. This role will involve communicating with various stakeholders, delivering guidance and training whilst liaising with an external partner to deliver an effective wider strategy. With the userbase soon increasing to 600 users, you will be handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the university to Salesforce. Experience ADM201 Salesforce Admin Certified (ideally) and demonstrable Trailhead achievements. Knowledge, experience and genuine interest in Salesforce and how Salesforce enables an organisation's core purpose and strategy. Experience with data processes/automation, including Flows and Flow Orchestrator. Experience using Service and Sales Cloud and an interest in utilising new products. Strong collaboration, problem solving and teamwork skills. As an employer of choice, the University of the Arts London offers an extensive benefits package including: Competitive salary package of £40,454 - £52,544 per annum dependent on experience 34 days annual leave plus public holidays Competitive pension package A healthy work-life balance for all employees For more information and to apply, please visit our website. Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact Megan Meads at Hays Technology.
20/09/2022
Full time
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world. This Salesforce Administrator position is an exciting newly created role within the Technology department, focussed on innovating the CRM platform to increase efficiency across the university. This role will involve communicating with various stakeholders, delivering guidance and training whilst liaising with an external partner to deliver an effective wider strategy. With the userbase soon increasing to 600 users, you will be handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the university to Salesforce. Experience ADM201 Salesforce Admin Certified (ideally) and demonstrable Trailhead achievements. Knowledge, experience and genuine interest in Salesforce and how Salesforce enables an organisation's core purpose and strategy. Experience with data processes/automation, including Flows and Flow Orchestrator. Experience using Service and Sales Cloud and an interest in utilising new products. Strong collaboration, problem solving and teamwork skills. As an employer of choice, the University of the Arts London offers an extensive benefits package including: Competitive salary package of £40,454 - £52,544 per annum dependent on experience 34 days annual leave plus public holidays Competitive pension package A healthy work-life balance for all employees For more information and to apply, please visit our website. Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact Megan Meads at Hays Technology.
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world. The AV Architect is an exciting new role within the Technology Senior Management Team, where you will champion an enterprise focus for the design of AV solutions and define university wide AV architectural design principles. You will get the opportunity to lead on the planning, development and implementation of Core AV and Digital Media services across the University, identifying potential solution/infrastructure/platform needs as well as developing a cross UAL network of AV specialists, bringing together ideas, plans and innovation within a strategic roadmap. Experience Demonstrable experience in AV system design and development Experience of using and supporting AV architectures including digital control, switching solutions and signal processing. Substantial experience of providing Audio Visual technical support in a large, networked environment, and knowledge of networking hardware and protocols, IoT, streaming protocols, video codecs, Dante An understanding in the design and conception of teaching space, the alignment of space design to different pedagogies and best practice in the use of technology (including technologies beyond AV) Experience of working in a Senior Management IT delivery role Experience of adapting services to meet customer's needs and identifying ways of improving standards. Strong stakeholder management experience, along with high level, proven inter-personal and communication skills, and an ability to lead, motivate and inspire a team Experience or enthusiasm for emerging XR (AR, MR, VR) is highly beneficial As an employer of choice, the University of the Arts London offers an extensive benefits package including: Competitive salary package £55,421 - £74,744 per annum dependent on experience 34 days annual leave plus public holidays Competitive pension package A healthy work-life balance for all employees For more information and to apply, please visit the website Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact Stephen Turner at Hays Technology.
20/09/2022
Full time
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world. The AV Architect is an exciting new role within the Technology Senior Management Team, where you will champion an enterprise focus for the design of AV solutions and define university wide AV architectural design principles. You will get the opportunity to lead on the planning, development and implementation of Core AV and Digital Media services across the University, identifying potential solution/infrastructure/platform needs as well as developing a cross UAL network of AV specialists, bringing together ideas, plans and innovation within a strategic roadmap. Experience Demonstrable experience in AV system design and development Experience of using and supporting AV architectures including digital control, switching solutions and signal processing. Substantial experience of providing Audio Visual technical support in a large, networked environment, and knowledge of networking hardware and protocols, IoT, streaming protocols, video codecs, Dante An understanding in the design and conception of teaching space, the alignment of space design to different pedagogies and best practice in the use of technology (including technologies beyond AV) Experience of working in a Senior Management IT delivery role Experience of adapting services to meet customer's needs and identifying ways of improving standards. Strong stakeholder management experience, along with high level, proven inter-personal and communication skills, and an ability to lead, motivate and inspire a team Experience or enthusiasm for emerging XR (AR, MR, VR) is highly beneficial As an employer of choice, the University of the Arts London offers an extensive benefits package including: Competitive salary package £55,421 - £74,744 per annum dependent on experience 34 days annual leave plus public holidays Competitive pension package A healthy work-life balance for all employees For more information and to apply, please visit the website Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact Stephen Turner at Hays Technology.
