Falcon Smart IT Limited in Guiseley is seeking an IT Service Desk professional to manage service desk operations, ensuring compliance with service standards and user satisfaction. The role involves supervising the team, monitoring service performance, and leading initiatives for continual improvement.
The ideal candidate should possess strong skills in incident management and team leadership, with a commitment to enhancing IT services for users and stakeholders. The position is onsite in Leeds, providing an opportunity to lead a dynamic team in the IT sector.