Falcon Smart IT limited

Job Title : Dynamics 365 CRM ArchitectJob Location : Bradford/Leeds , UKJob Type : Hybrid; Atleast once in a week to officeJob Description:Role OverviewWe are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration.The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.Key ResponsibilitiesLead the architecture and design of Dynamics 365 Customer Service solutionsDesign and implement end-to-end omnichannel customer engagement capabilities including:Live ChatDigital MessagingWhatsAppArchitect and implement Dynamics 365 Omnichannel for Customer ServiceIntegrate WhatsApp using approved providers such as:Azure Communication ServicesTwilioMeta Business integrationsDefine solution architecture across:Dynamics 365Power PlatformAzure Integration ServicesThird-party systemsProvide technical leadership and governance across implementation projectsCreate architecture documentation, solution designs, and integration specificationsLead workshops with business and technical stakeholdersEnsure solutions follow Microsoft best practices, security standards, and ALM processesSupport data migration and integration strategyGuide development teams on customization and extension approachesMentor functional and technical consultantsParticipate in pre-sales activities, solution estimations, and strategic roadmap planningRequired Skills & ExperienceEssentialExtensive experience implementing Microsoft Dynamics 365 CRMStrong expertise in:Dynamics 365 Customer ServiceOmnichannel for Customer ServicePower PlatformProven experience implementing WhatsApp integration within customer service environmentsStrong understanding of:Customer engagement processesCase managementSLA managementKnowledge managementContact center operationsExperience integrating Dynamics 365 with enterprise applications and communication platformsSolid knowledge of:Power AutomatePower AppsDataverseAzure Logic AppsAzure FunctionsAPIs and integrationsExperience with:Security modelsEnvironment strategyDevOps / CI-CD pipelinesSolution managementStrong stakeholder management and communication skillsExperience leading architecture and delivery teamsDesirable SkillsExperience with:Dynamics 365 Contact CenterCopilot StudioAI-powered customer service solutionsAzure Communication ServicesCustomer InsightsExperience working in Agile delivery environmentsExperience in regulated industries (financial services, public sector, healthcare, etc.)Technical EnvironmentDynamics 365 Customer ServiceDynamics 365 OmnichannelPower PlatformDataverseAzure Integration ServicesPower AutomatePower AppsCopilot StudioAzure DevOpsREST APIsWhatsApp Business integrationsPersonal AttributesStrong consultative approachExcellent problem-solving skillsAble to communicate effectively with both technical and non-technical audiencesStrategic thinker with hands-on technical capabilityCollaborative and delivery-focusedCustomer-centric mindsetPreferred Experience12+ years Dynamics 365 CRM experience5+ years architecture responsibilityFull lifecycle enterprise implementationsLarge-scale customer service transformation programmesOmnichannel/contact centre deployments

Falcon Smart IT Limited is seeking a skilled Dynamics 365 CRM Architect to oversee the architecture and design of customer service solutions. The successful candidate will have deep expertise in Dynamics 365, particularly in areas like Customer Service and Omnichannel solutions, including WhatsApp integration. This hybrid position involves collaboration with business stakeholders, ensuring solutions meet Microsoft best practices. A solid technical background and leadership experience in delivery teams are essential.

Falcon Smart IT Limited in Belfast, UK is seeking a Senior Framework Architect to lead the React UI Library development, aligning with the internal Design System and shaping the technical direction of internal frameworks. You will collaborate with the Design and Technology teams to deliver scalable, accessible components. The role emphasizes code quality, architecture stewardship, and upgrading framework components, with robust testing, agile practices, and ongoing learning.

Falcon Smart IT Limited in London seeks an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. You will manage ITIL-based processes, governance, and service performance, coordinating with vendors and stakeholders to ensure high-quality outcomes. The role emphasizes incident/problem/change management, service reviews, and continuous improvement, with a focus on financial operations and service governance to meet SLAs and KPIs.

Job Title: Senior Framework Architect ( React )Job Location: Belfast , UKJob Type: PermanentJob Description:The Senior Framework architect will lead the development of the React codebase for our internal design system, strongly contributing to the development and strategic technical direction of internal frameworks, products and systems. You will ensure stability and scalability of the framework, and work closely with the rest of our framework development team, and with the CSS lead.The framework architect will be integrated within the Design team to produce code that aligns to the standards defined in our internal design library. Your primary task is to help build and maintain the internal React framework, which is used to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. In this role, you will have opportunities to partner with Technology colleagues to provide support for onboarding to the Design System and to better understand how your work fits into the strategic objectives of the organization. "ResponsibilitiesLead the development of the React UI Library that is aligned to our internal Design System componentsFamiliarity with and help with support of the Angular Component library.Work with the team to understand priority and urgency, while escalating blockers or delaysInvestigate bugs, and provide support to reduce risk for our usersHandle framework upgrades and feature requestsEnsure clear migration path for applications to remain on latest technology and design standardsFollow internal standards for build processes and publishing to ensure stability of frameworkKeep the framework current with the latest trends both internally and externallyProvide technical analysis and solutions to issues and technical directionRequired Skills5-10 years experience writing professional-quality shared component libraries with expertise in n TypeScript, React, and a solid foundational understanding of HTML/CSS.Expertise in working with reusable code that is integrated with modern design systems.Write high-quality code that is well-documented and easy to maintainQuality of work and speed of execution are crucial for success in this role.A growth mindset and willingness to learn and adapt in a fast-paced environmentStrong attention to detail & analytical skillsExperience delivering with an agile methodology and using bitbucket/github and jira to manage developmentExperience in development of end to end testing, unit testingStrong communication skills, and ability to raise escalate concerns when appropriateStay up to date on the latest software development trends and technologiesSupport for developers looking to onboard and contribute to the design systemInterest in working with Design Systems at scale, and developing within the structures of a design driven frameworkDesirable Skills & ExperienceInterest in Design, methodologies of design systemsInterest in enablement of AI in conjunction with maintenance and alignment to Design SystemsKeen interest in, or knowledge of, banking or financeEducationBachelors/University degree or equivalent experienceRegards,

Falcon Smart IT Limited in London is seeking a Lead Python Developer to design and implement backend systems using Python, FastAPI, and related frameworks. You will build scalable APIs, lead a small team, and collaborate with cross-functional groups across the cloud stack. The role emphasizes TDD, IaC with Terraform, containers via Docker, and Azure PaaS services. You'll mentor engineers, shape architecture decisions, and drive performance improvements while working primarily remotely with

Job Title: Lead Python DeveloperJob Location: London, UK, Remote (occasional visit to office)Job Type: FTEJob Description: Python DeveloperPrincipal AccountabilitiesDevelop backend systems using Python, FastAPI, and related frameworksManage data with SQL Alchemy, working across PostgreSQL, CosmosDB, and RedisBuild scalable cloud solutions us ng Azure PaaS services (App Services, Function Apps, API Management, etc.)Design and implement RESTful APIs and microservices architecture using Swagger and PostmanHandle distributed task processing with CeleryApply TDD principles using PyTest for automated testingUse Terraform for Infrastructure as Code and Docker for containerisationContribute to solution design and participate in architectural decision-makingEnsure systems are scalable, maintainable, and high-performingCoach and support junior engineers; assist with onboardingCollaborate with cross-functional teams to align on technical goalsFoster a culture of innovation and continuous improvementTechnical SkillsPython Expertise: Strong proficiency in Python, especially with FastAPI, SQL Alchemy, and Celery.Azure PaaS: Hands-on experience with Azure services like App Services, Function Apps, API Management, Service Bus, Storage, Key Vaults, Azure SQL, and Cosmos DB.API & Microservices: Skilled in building RESTful APIs and microservices using tools like Swagger and Postman.Database Management: Experienced with SQL and NoSQL databases including PostgreSQL, CosmosDB, and Redis.Testing & TDD: Familiar with Test-Driven Development and automated testing using PyTest.IaC & Containers: Exposure to Infrastructure as Code (Terraform) and containerisation (Docker).Core CompetenciesProblem Solving: Strong analytical skills for tackling complex technical challenges.Code Quality: Committed to writing clean, performant code and participating in code reviews.Mentorship: Actively shares knowledge and promotes technical excellence within the team.Collaboration: Works effectively with cross-functional teams to ensure project success.Innovation: Identifies opportunities for process and technology improvements.Ownership: Takes full responsibility for task delivery and technical decisions.

Falcon Smart IT Limited seeks a Lead AI/ML Consultant to design, implement, and drive enterprise-grade AI solutions on Azure for insurance clients. You will lead architecture, deployment pipelines, and governance across multiple accounts, while communicating effectively with business stakeholders. The role requires hands-on Azure Foundry and OpenAI experience, strong modeling and RAG-based knowledge, and the ability to oversee secure, scalable AI workloads in regulated environments.

Job Title: UK MDM DeveloperJob Location: London, UKJob type: Hybrid - 4 days office MandatoryRole OverviewWe are seeking an experienced MDM Developer to design, develop, and maintain Master Data Management solutions that ensure high-quality, consistent, and reliable data across the organization. The ideal candidate will have strong expertise in MDM tools, data modelling, data governance, and integration within enterprise environments.Key ResponsibilitiesDesign, develop, and implement MDM solutions to manage enterprise master data (e.g., Customer, Product, Supplier).Work with stakeholders to understand data requirements and translate them into scalable data models.Develop and maintain data integration workflows (ETL/ELT) between MDM systems and downstream applications.Ensure data quality, consistency, and standardization across all systems.Configure and customize MDM platforms (e.g., Informatica MDM, SAP MDG, IBM InfoSphere).Implement data governance frameworks, including data validation, cleansing, matching, and deduplication rules.Collaborate with data architects, analysts, and business stakeholders to align data strategies.Support data migration, data onboarding, and system upgrades.Troubleshoot and resolve data-related issues in production systems.Ensure compliance with UK data protection regulations (e.g., GDPR) and internal security policies.Document processes, workflows, and technical solutions.

Falcon Smart IT Limited in Guildford is seeking a Solutions Architect for a 6-month contract on-site. The role focuses on defining and documenting architectures across hybrid and on-premise estates, potentially integrating legacy technologies for large programmes. You will provide architectural support and assurance to DevOps, align with enterprise governance, and influence stakeholders from C-Suite to developers. Open Agile Framework experience is desirable.

Falcon Smart IT Limited is seeking a Microsoft Dynamics 365 Business Central Technical Architect. In this remote role, you will design and lead the implementation of Business Central solutions, ensuring they meet business objectives. Key responsibilities include technical leadership, collaborating with stakeholders, developing customizations, and optimizing system performance. Strong problem-solving abilities and experience with ERP implementations are critical for success in this role.

Job Title: Solutions ArchitectJob Location: Guildford, UK/ OnsiteJob Type: Contract/FTC (6 months duration)Job Description:Skills & Experience:Experience defining, documenting, and architecting solutions across a hybrid and on-premise cloud estate, potentially requiring integration with legacy technologies and products for large projects/programmesExperience of providing architectural support and assurance to DevOps team and an application of Agile practices would be advantageous.Experience with Technical Selection and RFI/RFP processes and undertaking supplier assurance of third party products.Experience leading architectural design authorities for projects and working within Enterprise Architectural Governance and Enterprise Portfolio Management frameworks.Stakeholder management and the ability to influence at varying levels (e.g. C-Suite, Developers, Testers, Project Managers, etc)Ability to convey Architecture decisions through the use of a variety of communication techniques to both technical and non-technical stakeholders.Broad knowledge of IT technologies and architectural styles/patterns (e.g. Event Driven, Serverless, Microservices Architectures as well as SOA, layered).Applied Knowledge of the Open Agile Framework (Open.org) would be desirable but not necessary.Regards,

Job Title: Cross-Functional SAP ArchitectJob Location: London, UK/ HubridJob Type: PermanentJob Description:Role: Cross-Functional SAP ArchitectRole OverviewWe are seeking a highly experienced and versatile SAP Architect to lead cross-functional SAP initiatives within a banking environment. The ideal candidate will possess deep expertise across SAP modules, integration architecture, analytics/reporting, and testing, while also being confident in client-facing roles, including running workshops and engaging diverse stakeholder groups.Key ResponsibilitiesSAP Architecture & Functional LeadershipDesign and oversee end-to-end SAP S4 architecture across modules (FI, CO, MM, SD, HR, BW, etc.)Provide functional guidance and solutioning across SAP processes and banking-specific use casesFamiliarity with S4 Hana tables and Data models along with configurations in FI CO Cash management. Concur and Ariba knowledge would be a bonus.Ensure alignment with enterprise architecture and regulatory requirementsIntegration & Technical OversightExperience in SAP integration strategy and functional specifications (SAP PI/PO, CPI, APIs, middleware)Collaborate with non-SAP systems (e.g., Front Office, data warehouses, fintech platforms)Ensure secure and scalable data flows across systems from transformation phases to productionAnalytics & ReportingDefine and implement reporting solutions using SAP BW/4HANA, SAC, Datasphere, or embedded analyticsSupport regulatory and operational reporting needs, Familiarity with FIORI AppsCollaborate with data teams to ensure data quality and governanceTesting & Quality AssuranceDefine SIT/UAT strategy and oversee executionSupport defect triage and resolution across functional and technical teamsEnsure traceability from requirements to test casesClient Engagement & WorkshopsLead client workshops to gather requirements, present solutions, and drive consensusCommunicate effectively with technical and non-technical stakeholdersAct as a trusted advisor to client leadership and delivery teamsSkills & ExperienceEssential10+ years SAP experience across multiple modules and project phasesStrong understanding of SAP architecture, integration, and analyticsExperience in banking or financial services domainProven ability to lead workshops and engage with senior stakeholdersHands-on experience with SAP Cloud ALM, Solution Manager, or equivalent toolsDesirableSAP certifications (e.g., SAP Architect, Integration, Analytics)Experience with agile delivery and DevOps in SAP environmentsSoft SkillsExcellent communication and presentation skillsStrong stakeholder management and influencing abilityAnalytical mindset with problem-solving orientationAdaptable and collaborative in cross-functional teamsRegards,

Falcon Smart IT Limited is looking for a skilled Cross-Functional SAP Architect to drive SAP initiatives in a banking environment. This role requires deep expertise in SAP architecture, integration, and analytics while managing diverse stakeholders. The ideal candidate will have 10+ years of SAP experience and strong communication skills, leading client workshops and overseeing technical implementations. A hybrid work model is offered.

Falcon Smart IT Limited is looking for a Senior Data Platform Engineer based in Guilford, UK. This hybrid position entails hands-on data engineering on Databricks and Azure Synapse while also overseeing platform administration across our cloud data infrastructure. The ideal candidate will have substantial experience in managing data pipelines, ensuring platform security and compliance, and providing mentorship to junior team members.

Falcon Smart IT Limited in Guiseley is seeking an IT Service Desk professional to manage service desk operations, ensuring compliance with service standards and user satisfaction. The role involves supervising the team, monitoring service performance, and leading initiatives for continual improvement. The ideal candidate should possess strong skills in incident management and team leadership, with a commitment to enhancing IT services for users and stakeholders. The position is onsite in Leeds, providing an opportunity to lead a dynamic team in the IT sector.

Job Title: IT Service DeskLocation: Leeds, UK (Onsite)Job Type: FTCJob Description-Service Desk and Incident ManagementSupervise and coordinate IT service desk operations, ensuring prompt resolution of incidents and service requests according to established SLAs and OLAs.Ensure efficient escalation of unresolved incidents to higher-level support or specialized teams.Maintain a customer-centric approach, ensuring user satisfaction with IT support services.Service Delivery and Performance MonitoringMonitor service delivery to ensure compliance with SLAs and KPIs, and report on service performance to senior managementAnalyze trends in incidents and service requests to identify recurring issues and recommend improvementsSupport continual service improvement initiatives by researching best practices and proposing enhancements to IT services and processesGovernance and ComplianceRegularly review and update IT service management processes to ensure efficiency, cost-effectiveness, and compliance with organizational policies and regulatory requirementsOversee the accuracy and maintenance of configuration management databases (CMDB) and related documentationChange and Problem ManagementAssist in managing changes to IT systems and services, minimizing disruption, and ensuring smooth transitionsParticipate in problem management by helping to identify root causes of recurring issues and implementing preventive measuresResource and Vendor CoordinationAssist in budgeting and resource allocation for technical projects and service deliverySupport the evaluation and management of external vendors and service providers to ensure service quality and contractual complianceTeam Leadership and DevelopmentLead and mentor service desk and technical support staff, fostering knowledge transfer and professional growthArrange and deliver training sessions to ensure the team is equipped with up-to-date skills and knowledgeStakeholder CommunicationServe as a liaison between IT, business units, and external partners to ensure alignment of IT services with business needsCommunicate service status, changes, and incidents effectively to stakeholders

Falcon Smart IT Limited is seeking a highly skilled SAP BODS Installation Expert to join our team in London, UK. The ideal candidate will have extensive experience in installing and maintaining SAP BusinessObjects Data Services (BODS) environments. In this role, you will perform installations, ensure optimal performance, and resolve issues while collaborating with various teams to support data integration. Knowledge of database technologies and SAP systems is crucial for the position.

Job Title: SAP Ariba Solution ArchitectJob Location: London, UKJob Type: PermanentIs it Onsite/Remote/Hybrid: 4 days per week from office for the first few months and then 3 days per week from officeJob Description:Job Title: SAP Ariba Solution ArchitectLocation: Canary Wharf, London. 4 days per week from office for the first few months and then 3 days per week from officeProgram Context: Global S/4HANA Implementation Finance, Procurement (Ariba), HCM (SuccessFactors), ConcurReporting To: Program Director / Enterprise Architecture Lead Role Overview:We are seeking a hands-on SAP Ariba Solution Architect to lead the design and implementation of a multi-country, multi-currency procurement solution as part of a global S/4HANA transformation program. This role will architect and deliver scalable procurement processes across Source-to-Contract (S2C) and Procure-to-Pay (P2P), ensuring compliance with country-specific regulatory and operational nuances, and seamless integration with S/4HANA, Azure Fabric, and other enterprise systems. Key Responsibilities:Solution Architecture & DesignLead the end-to-end architecture of SAP Ariba across sourcing, contracts, procurement, and supplier management.Design solutions that support multi-country operations, multi-currency transactions, and localized procurement requirements.Ensure integration with S/4HANA, including master data, purchase requisitions, orders, invoices, and supplier lifecycle.Hands-On DeliveryWork directly with business users and procurement teams across regions to gather requirements, design solutions, and configure Ariba modules.Support the design and delivery of procurement analytics, ensuring visibility into spend, compliance, and supplier performance.Collaborate with analytics teams to ensure Ariba data is available in SAP Datasphere and SAC for reporting.Integration & InteroperabilityDefine and implement integration patterns between Ariba, S/4HANA, and Azure Fabric, ensuring real-time data flow and process automation.Coordinate with upstream and downstream systems to ensure data consistency and operational efficiency.Program ExecutionContribute to planning, estimation, and delivery tracking in a time- and budget-constrained environment.Identify risks and propose mitigation strategies related to procurement architecture and delivery. _Required Skills & Experience:Proven experience as a Solution Architect in SAP Ariba (S2C and P2P).Deep understanding of S/4HANA Procurement and integration touchpoints.Hands-on experience with Ariba configuration, workflow design, and integration via CIG or middleware.Strong knowledge of global procurement processes, multi-currency handling, and local compliance requirements.Experience working with Azure Fabric, data lakes, or cloud-native integration platforms.Ability to engage with regional business users, gather requirements, and deliver localized solutions.Familiarity with reporting and analytics tools such as SAC, Datasphere, or Power BI.Excellent communication, stakeholder management, and documentation skills.Experience in agile delivery environments with tight timelines and budgets. Preferred Qualifications:SAP Certified in Ariba (Sourcing, Buying & Invoicing, or Integration).Experience with Ariba Network, Supplier Risk, or Contract Lifecycle Management.Exposure to SuccessFactors, Concur, or other SAP cloud modules.Prior experience in multi-country SAP transformation programs.Regards,

Falcon Smart IT Limited is seeking an Intapp Consultant with 6-10 years of direct experience in configuring and supporting Intapp products. The role is hybrid, with responsibilities including maintenance of Intapp modules, user support, and translating business requirements into system changes. The ideal candidate will possess strong troubleshooting skills, familiarity with ITSM tools, and excellent communication abilities, especially within legal environments.