Service Desk Analyst - First-Line IT Support

BT Group is seeking a Customer Service Analyst in Exeter to manage incoming service requests and provide first line support. The role demands high accuracy and aims to resolve 55% of contacts on first engagement.

Responsibilities include handling technical inquiries, supporting various IT services like Voice and Data Networks, and maintaining relationships with service providers to enhance performance.

Along with competitive pay and benefits, BT Group is focused on innovation and customer service.