Senior Client Coordinator - London - Up to £27k pa

Outstanding global Creative Packaging Organisation with an extensive and exciting blue chip client base seeks to appoint a customer focused Senior Client Coordinator to work within their expanding Client Services team.

• Coordinates projects from estimation to completion for assigned client(s).
• Serves as the main day to day contact on current projects for clients, internal departments, and vendors, resolving complex problems using strong technical knowledge.
• Maintains client relationships by ensuring the delivery of high quality services and solutions.
• May coordinate or prioritize the work of other employees performing similar duties.
• Provides timely responses to all inquiries (e.g., within one business day).
• Attends client meetings as needed; serves as a Subject Matter Expert regarding production processes, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Effectively coordinates client specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub projects, assignment of resources, monitoring project progress, and generating the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attends pre integration and planning meetings as needed.
• May participate in cross functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Creates strong and effective internal partnerships and collaborates across the business.
• Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed.
• Supports the company's profitability efforts by focusing on the efficient, accurate and timely coordination of the assigned project activities.

• May perform other duties, as needed, to meet the needs of the business.

• Experience: Demonstrated project coordination experience within a print, pre press, or graphics manufacturing environment.
• Skills & Abilities:
  • Good knowledge of company's products, solutions and services.
  • Good understanding of the market and business environment that affects the assigned clients.
  • Good understanding of effective Pre media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.
  • Good understanding of Pre press, Print production, and/or Graphic Design techniques and processes.
  • Proficient in Pre media and/or Creative Services and solutions.
  • Good people, organizational, and analytical skills (including attention to detail).
  • Good verbal and written communication skills.
  • Proficient Computer Software:
    • Apple Mac equipment and operating systems.
    • Overall Business SW (e.g., MS Office Suite).
    • Specific Functional SW (e.g., Adobe Design Suite, Acrobat, QuarkXpress, Project Management Software, Agile, or others).
  • Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team.
  • Ability to interpret concept and/or brand guidelines through to artwork execution (e.g., digital, photographic, etc.).
  • Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization.
  • Ability to build and maintain effective relationships with internal clients and/or external clients (e.g., printers, product manufacturers, service providers, and/or clients).
  • Ability to work well in a team environment, with a limited degree of supervision, to handle a heavy workload, to prioritize work, and to meet assigned deadlines.
  • Ability to translate client requests into technical instructions for production.