Intercity Technology is seeking a customer-focused 1st Line Support Analyst to join their Service Desk team in Shefford. You will be the first point of contact for IT support, assisting users in resolving their technical issues while ensuring a high level of service.
This role requires a problem-solving mindset and the ability to communicate clearly with both technical and non-technical users. The position operates on a 19:00-07:00 shift pattern, offering a dynamic and supportive work environment.
Experience in IT support is helpful, along with a good understanding of common IT systems and tools. Attractive benefits include 33 days holiday and opportunities for career development.