Intercity Technology

Intercity Technology is seeking a Cloud & Managed IT Engineer who will leverage cutting-edge cloud technologies and enhance service delivery. The successful candidate will provide expert technical support and drive efficiency through automation across various platforms including Azure and Microsoft 365. This is a hybrid role with the option of working from our Birmingham, Bolton, or Meppershall office three days a week. We value curiosity, service excellence, and collaboration in providing outstanding customer outcomes.

About The Role You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. This role is crucial for supporting customer and internal environments, complex technical escalations, optimising platforms, and advancing automation to deliver exceptional customer outcomes. You'll feel at home in this role if you are Microsoft certified and have solid 3rd line infrastructure support experience with a generalist focus, enjoy getting to the root of technical challenges, and take pride in delivering accurate, high-quality work for customers. Your time will be 70% tech focused, 30% working with clients to understand their business, identify issues before they arise and pro-actively manage their environments. We're looking for someone who stays calm under pressure, works well with others, and brings curiosity, positivity, and enthusiasm for service excellence, automation, and continuous improvement. This role is hybrid and you can be based in our Birmingham, Bolton or Meppershall office 3 days per week. As a Cloud & Managed IT Engineer, you will: Provide expert-level technical escalation support, fostering a culture of knowledge sharing and continuous improvement. Drive efficiency through automation, streamlined service requests, and self-service capabilities across Managed IT. Perform administration and support across Azure, M365, Exchange, and Intune platforms. Contribute to proactive monitoring through automated remediation and operational excellence in infrastructure, systems, networks, and business services. Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers. Champion service management processes including Change, Major Incident, and Problem Management. Be part of the weekend on-call rota to handle critical out-of-hours escalations. Support and manage the virtualized environment hosted within our private CoLo. Adhere to documented quality procedures and best practices. What we're looking for: Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange management Moderate experience with Microsoft Intune or other MDM tools Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Solid experience with ITSM tools eg ServiceNow, HaloPSA etc Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Hyper-V and COLO Terraform (IaC deployment) Core Certifications that we are looking for: Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate (MD-102) Microsoft Certified: Exchange Online Support Engineer (MS-220) (updated replacement for MS-230) Microsoft Certified: Identity and Access Administrator Associate (SC-300) (aligns with Entra ID skills) Microsoft Certified: Endpoint Administrator Associate (MD-102) (replaces MD-100/101 with Intune-specific focus) Desirable would be Power Platform Fundamentals (PL-900) and ITIL Foundation Certificate in IT Service Management What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Equal Opportunity Statement We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. All successful candidates will be subject to pre-employment checks to ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

About The Role You will be responsible for promoting and selling Intercity's Managed IT services. Your primary goal will be to drive revenue growth and establish strong customer relationships. You will have a passion for helping clients. This role requires a deep understanding of Managed IT services and ideally Microsoft experience, in particular Modern Workplace / M365. You will be part of a wider dynamic sales team who are results driven, with individuals responsible for achieving their own sales targets as well as contributing to the overall team financial targets. Intercity is about trust, accountability and doing right by customers, every day. In this role you'll take a consultative sales approach, driving positive outcomes for the client with the right service model, and engage on existing accounts and new business opportunities. Key Responsibilities as a Managed IT Sales Specialist Sales and Business Development: identifying and progressing opportunities of Intercity's Managed IT portfolio. Create and present accurate proposals and quotations, and support contract closure Achieve or exceed targets by developing strategic plans and proactively engaging Intercity Sales teams and customers. Develop strong knowledge of Intercity's Managed IT services, including Service Desk, EUC, JML, Microsoft Modern Workplace, and Security and Compliance. Consultative Selling approach to understand customer needs and challenges to recommend tailored solutions. Build strong relationships with internal and external stakeholders, including C-suite executives, IT decision-makers, and procurement teams Monitor industry trends, competitor activity, and customer needs to identify new sales opportunities Collaboratively work with Sales Specialists, Sales teams, Pre-Sales Engineers, Propositions, Marketing, and Microsoft partners to develop and deliver successful sales strategies. Sales Documentation: Prepare accurate reports, forecasts, and pipeline updates to keep management informed. What we're looking for Several years' experience in a similar sales environment with a proven track record of achieving sales targets In-depth knowledge of Managed IT services Relevant Microsoft certifications, eg Microsoft 365 fundamentals Microsoft technical expertise would be beneficial Able to demonstrate experience of managing a complete sales cycle in a B2B environment Experienced in working with SLAs Builds trust with senior stakeholders and demonstrates the ability to influence Confident in presenting complex business solutions in a non-technical manner Conscientious, disciplined and understand the importance of compliance and governance Open minded and eager to learn and contribute to drive continuous improvement What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Intercity Technology is seeking a Managed IT Sales Specialist in the United Kingdom to promote and sell its Managed IT services. You will drive revenue growth, build strong customer relationships, and adopt a consultative sales approach across existing accounts and new opportunities. You will work within a dynamic sales team, targeting clients with a deep understanding of Managed IT services, including Microsoft Modern Workplace, Service Desk, EUC, and Security & Compliance.

Intercity Technology is hiring a Microsoft 365 Technical Specialist to lead delivery of Microsoft 365 projects, including tenant setup, migrations and configuration. You will work across Exchange Online, SharePoint Online, OneDrive and Teams, enabling secure, collaborative modern work for our clients. The role is remote-first with monthly travel to our Meppershall site and occasional customer-site travel. You will enjoy solving problems, explaining complex solutions clearly and owning technical

About The Role Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. We're looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where it's needed and calmly drive better outcomes when things get complex. This is a hands on role with real influence, not a reporting only position. You'll manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isn't and speak plainly when it matters. Key Responsibilities as a Service Delivery Manager You'll be the main point of contact for your customers and the person accountable for how service lands day to day. That means you will: Build strong, honest relationships with customers at all levels Lead service reviews and governance meetings that actually lead to action Use service data to spot issues early and improve performance over time Be the customer's voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escape Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted to make decisions, challenge when needed and keep customers confident in the service they receive. What we're looking for We're looking for someone who: Has solid experience as a Service Delivery Manager in IT or Managed Services Understands ITIL and service governance in practice, not just theory Is comfortable dealing with senior stakeholders and difficult conversations Can use data to drive decisions, not just report on it Takes ownership and stays calm when things don't go to plan Understands the commercial side of service delivery and cost to serve Driving licence is desirable An ITIL qualification is useful but practical experience matters more. What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Intercity Technology is looking for a dedicated Service Delivery Manager based in the UK to own customer relationships and drive service improvements. The ideal candidate will have significant experience in IT services, a strong understanding of ITIL, and the ability to handle complex situations calmly. Responsibilities include managing customer interactions, leading service reviews, and ensuring that contracted services meet expectations. The position offers a variety of benefits including annual pay reviews and a holiday buy scheme.

Intercity Technology is seeking a Mobile Business Development Manager to secure new clients by identifying mobile sales opportunities across England. This role requires extensive travel from the North West to London, playing a key part in building client relationships and achieving sales targets. The ideal candidate will have a proven track record in mobile sales, possess strong commercial acumen, and be results-focused. The position offers comprehensive benefits, including 33 days holiday and an all-company bonus scheme.

About The Role The role of the Mobile Business Development Manager will be to secure new clients for Intercity Technology by sourcing new mobile sales opportunities from within a target market, sector or region and winning that business. This will be across the full portfolio of Intercity mobile propositions. You will be joining a team with strong internal support across marketing, pre-sales and product, giving you the platform to focus on what you do best, building relationships and winning business. This is a field-based role covering an area that will include from the North West to London, we want you to be out and about meeting face to face with clients and prospects. A driving licence and car is essential for this role. Intercity is about trust, accountability and doing right by customers, every day. Key Responsibilities as a Mobile Business Development Manager: Deliver Mobile connections and gross profit targets quarterly and monthly Pro-actively promote all mobile products and services of Intercity Technology Achieve pre-set KPI's geared towards generating opportunities You will be working on self-generated opportunities, warm leads, referrals and building opportunities with existing clients Devise a strategy for targeting your agreed market, sector or region using insights from multiple customer data sources Work with internal marketing, telemarketing and product specialist teams to compile compelling propositions that address prospect needs within defined target areas to help drive new appointments Update the CRM system with all activity and complete other ad hoc reports as requested Provide regular, accurate sales forecasts Complete strong compelling written proposals that clearly define how Intercity adds value Ensure the company is positively represented at all times What we're looking for: A proven track record of winning mobile opportunities across several years, has achieved growth through vertical markets Results focused and self-managed, enjoys creating and developing each opportunity Open minded and eager to learn and contribute to drive continuous improvement Demonstrates strong commercial acumen in their approach to drive positive outcomes Builds trust with senior stakeholders and demonstrates the ability to influence Conscientious, disciplined and structured with reporting and recording of data, and maintenance of CRM and other data systems Works well under pressure and seeks continuous improvement Driving license is essential What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. We're proud to be committed to equal opportunities and welcome all applications.

Intercity Technology is seeking a customer-focused 1st Line Support Analyst to join their Service Desk team in Shefford. You will be the first point of contact for IT support, assisting users in resolving their technical issues while ensuring a high level of service. This role requires a problem-solving mindset and the ability to communicate clearly with both technical and non-technical users. The position operates on a 19:00-07:00 shift pattern, offering a dynamic and supportive work environment. Experience in IT support is helpful, along with a good understanding of common IT systems and tools. Attractive benefits include 33 days holiday and opportunities for career development.

About the Role Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst! We're looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You'll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly. This is a role for someone who enjoys problem solving, helping people, and learning new technology. You'll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience. Our Service Desk supports customers 24/7, but this role operates on a 19:00-07:00 4 days on, 4 days off shift pattern. You will need to attend our Meppershall office for your initial training and induction, and future training sessions. As a 1st Line Support Analyst, you'll be the friendly voice and technical support behind every ticket. You'll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you'll escalate them to senior engineers with clear documentation and context. You'll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit. What You'll Do as a 1st Line Support Analyst Provide first-line technical support Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals Carry out initial network diagnostics for Wi Fi, VPN, and DNS issues Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM Manage incidents and service requests Log, track, and update tickets in the service desk system Ensure incidents are handled within agreed service levels Escalate complex issues to senior engineers when required Deliver excellent customer service Communicate clearly with non-technical users via phone, email, and chat Maintain a professional, friendly, and helpful approach in every interaction What You'll Bring Experience & Knowledge Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential) Understanding of IT infrastructure, including desktops, laptops, printers, and networking Familiarity with Microsoft Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem solving ability Clear communication with both technical and non technical users Ability to prioritise tasks in a fast paced environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner; for more information please see our privacy policy on our website.

About The Role Step up. Take ownership. Raise the standard. If you're already a strong 1st Line Support Analyst and ready to step up, this is your move. We're looking for a Senior 1st Line Support Analyst to join our Service Desk team. This isn't just about logging tickets. You'll play a key role in how the 1st Line function runs day to day, supporting the Team Lead, improving ticket quality, and helping other analysts develop. You'll still be hands on with technical support, but you'll also be the person people turn to when things need escalating, sense checking, or doing properly. Our team provides 24/7 support to our customers and we work across 2 shift patterns, 07:00 - 16:00 and 10:00 - 19:00. This role is based in our Meppershall office (near Bedford), we offer hybrid working. A driving licence is required. Key Responsibilities Support the day to day running of the 1st Line Service Desk alongside the Team Lead. Act as the first point of contact for IT support queries across a range of clients. Diagnose and resolve hardware, software, and basic network issues. Accurately log, manage, and close tickets within agreed SLA's. Manage escalations from 1st Line analysts, ensuring quality and completeness. Improve ticket standards across the team - clear updates, strong troubleshooting, correct categorisation. Provide guidance, support, and on the job training to junior analysts. Challenge unnecessary escalations and drive first time resolution. Communicate clearly with users at all levels, adapting your approach where needed. What We're Looking For Previous experience in a 1st line IT support or service desk environment. Strong working knowledge of Windows OS and Microsoft 365. Experience with Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication skills and a calm, structured approach under pressure. Skills & Competencies Strong problem solving ability with a proactive mindset. Highly organised with good time management. Confident supporting and guiding others. Comfortable working in a fast paced, SLA driven environment. Willing to learn, develop, and step into greater responsibility. What We Offer 33 days holiday (including bank holidays), increasing with service. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. All successful candidates will be subject to pre employment checks.

Intercity Technology in Birmingham is looking for a Mobile Business Development Manager to secure new clients and build relationships in the mobile sales market. This field-based role will cover areas from the North West to London, comprising key responsibilities such as achieving sales targets and collaborating with internal teams. The ideal candidate will have a proven track record in mobile sales and must possess a driving license. The position offers substantial benefits, including annual pay reviews and a company bonus scheme.

About The Role The role of the Mobile Business Development Manager will be to secure new clients for Intercity Technology by sourcing new mobile sales opportunities from within a target market, sector or region and winning that business. This will be across the full portfolio of Intercity mobile propositions. You will be joining a team with strong internal support across marketing, pre-sales and product, giving you the platform to focus on what you do best, building relationships and winning business. This is a field-based role covering an area that will include from the North West to London, we want you to be out and about meeting face to face with clients and prospects. A driving licence and car is essential for this role. Intercity is about trust, accountability and doing right by customers, every day. Key Responsibilities as a Mobile Business Development Manager: Deliver Mobile connections and gross profit targets quarterly and monthly Pro-actively promote all mobile products and services of Intercity Technology Achieve pre-set KPI's geared towards generating opportunities You will be working on self-generated opportunities, warm leads, referrals and building opportunities with existing clients Devise a strategy for targeting your agreed market, sector or region using insights from multiple customer data sources Work with internal marketing, telemarketing and product specialist teams to compile compelling propositions that address prospect needs within defined target areas to help drive new appointments Update the CRM system with all activity and complete other ad hoc reports as requested Provide regular, accurate sales forecasts Complete strong compelling written proposals that clearly define how Intercity adds value Ensure the company is positively represented at all times What we're looking for: A proven track record of winning mobile opportunities across several years, has achieved growth through vertical markets Results focused and self-managed, enjoys creating and developing each opportunity Open minded and eager to learn and contribute to drive continuous improvement Demonstrates strong commercial acumen in their approach to drive positive outcomes Builds trust with senior stakeholders and demonstrates the ability to influence Conscientious, disciplined and structured with reporting and recording of data, and maintenance of CRM and other data systems Works well under pressure and seeks continuous improvement Driving license is essential What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. We're proud to be committed to equal opportunities and welcome all applications.

Intercity Technology is looking for a Senior 1st Line Support Analyst to enhance their Service Desk team in Meppershall. This role goes beyond logging tickets; you'll ensure the smooth daily operation of 1st Line support while mentoring junior analysts. The company offers a hybrid working model and requires a driving license. Our ideal candidate has strong technical skills, experience in IT support, and is committed to improving service quality while supporting the team dynamics.