About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton, this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self motivated with a desire to learn, grow, and support the people around you. Confident delivering training one to one or in group settings. What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
22/05/2026
Full time
About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton, this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self motivated with a desire to learn, grow, and support the people around you. Confident delivering training one to one or in group settings. What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton , this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer-first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self-motivated with a desire to learn, grow, and support the people around you. Confident delivering training one-to-one or in group settings. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
22/05/2026
Full time
About The Role Keep our network moving. Lead a high performing team. Be our next Network Support Team Leader! At Intercity, we're passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We're looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high quality support our customers depend on every single day. If you're someone who thrives in a fast paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you. About the role As our NOC Team Leader, you'll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You'll lead and develop a team of NOC Operators, support day to day operations, and help shape how we continue to deliver award winning service to our customers. This is a hands on, people focused role where you'll combine technical understanding with practical leadership to keep our services operating at their best. This role is office based in Bolton , this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What you'll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing additional support on the 24 7 365 rota when required. Taking on reasonable additional duties to support the wider Operations team. What we're looking for We're interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams. Experience & Knowledge A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment. Experience supporting customers within an IT service delivery setting. Previous leadership experience (desirable, but we'll support your development). Strong understanding of operational systems and how they're used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer-first mindset and a passion for delivering great service. Strong organisational skills with the ability to prioritise effectively. Calm under pressure and comfortable managing multiple tasks at once. Honest, straightforward, and a genuine team player. Self-motivated with a desire to learn, grow, and support the people around you. Confident delivering training one-to-one or in group settings. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Intercity Technology is looking for a dedicated Service Delivery Manager based in the UK to own customer relationships and drive service improvements. The ideal candidate will have significant experience in IT services, a strong understanding of ITIL, and the ability to handle complex situations calmly. Responsibilities include managing customer interactions, leading service reviews, and ensuring that contracted services meet expectations. The position offers a variety of benefits including annual pay reviews and a holiday buy scheme.
19/05/2026
Full time
Intercity Technology is looking for a dedicated Service Delivery Manager based in the UK to own customer relationships and drive service improvements. The ideal candidate will have significant experience in IT services, a strong understanding of ITIL, and the ability to handle complex situations calmly. Responsibilities include managing customer interactions, leading service reviews, and ensuring that contracted services meet expectations. The position offers a variety of benefits including annual pay reviews and a holiday buy scheme.
About The Role Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. We're looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where it's needed and calmly drive better outcomes when things get complex. This is a hands on role with real influence, not a reporting only position. You'll manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isn't and speak plainly when it matters. Key Responsibilities as a Service Delivery Manager You'll be the main point of contact for your customers and the person accountable for how service lands day to day. That means you will: Build strong, honest relationships with customers at all levels Lead service reviews and governance meetings that actually lead to action Use service data to spot issues early and improve performance over time Be the customer's voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escape Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted to make decisions, challenge when needed and keep customers confident in the service they receive. What we're looking for We're looking for someone who: Has solid experience as a Service Delivery Manager in IT or Managed Services Understands ITIL and service governance in practice, not just theory Is comfortable dealing with senior stakeholders and difficult conversations Can use data to drive decisions, not just report on it Takes ownership and stays calm when things don't go to plan Understands the commercial side of service delivery and cost to serve Driving licence is desirable An ITIL qualification is useful but practical experience matters more. What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
18/05/2026
Full time
About The Role Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. We're looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where it's needed and calmly drive better outcomes when things get complex. This is a hands on role with real influence, not a reporting only position. You'll manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isn't and speak plainly when it matters. Key Responsibilities as a Service Delivery Manager You'll be the main point of contact for your customers and the person accountable for how service lands day to day. That means you will: Build strong, honest relationships with customers at all levels Lead service reviews and governance meetings that actually lead to action Use service data to spot issues early and improve performance over time Be the customer's voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escape Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted to make decisions, challenge when needed and keep customers confident in the service they receive. What we're looking for We're looking for someone who: Has solid experience as a Service Delivery Manager in IT or Managed Services Understands ITIL and service governance in practice, not just theory Is comfortable dealing with senior stakeholders and difficult conversations Can use data to drive decisions, not just report on it Takes ownership and stays calm when things don't go to plan Understands the commercial side of service delivery and cost to serve Driving licence is desirable An ITIL qualification is useful but practical experience matters more. What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
A technology solutions company in the UK is seeking a Microsoft 365 Specialist to design, deliver, and support Microsoft 365 solutions that enhance customer productivity. You will engage in hands-on, customer-facing activities, support pre-sales efforts, and implement security best practices in Microsoft 365 environments. Required experience includes delivering Microsoft 365 solutions and working with core services like Exchange and Teams. The position offers comprehensive benefits including 33 days of leave, annual pay reviews, and a strong professional development focus.
11/05/2026
Full time
A technology solutions company in the UK is seeking a Microsoft 365 Specialist to design, deliver, and support Microsoft 365 solutions that enhance customer productivity. You will engage in hands-on, customer-facing activities, support pre-sales efforts, and implement security best practices in Microsoft 365 environments. Required experience includes delivering Microsoft 365 solutions and working with core services like Exchange and Teams. The position offers comprehensive benefits including 33 days of leave, annual pay reviews, and a strong professional development focus.
About The Role Design, deliver and support Microsoft 365 solutions that help customers work better every day. At Intercity, we help organisations work smarter, safer and more collaboratively. As a Microsoft 365 Specialist, you'll play a key role in delivering modern workplace solutions that genuinely improve how our customers work. This is a hands on, customer facing role that blends consultancy, solution design and technical delivery. You'll support pre sales activity, lead end to end Microsoft 365 projects and act as an escalation point for complex challenges while continuing to grow your own technical expertise. You'll be part of a friendly, supportive Cloud Solutions team, working closely with customers to get the most from Microsoft 365. What you'll be doing as a Microsoft 365 Specialist Delivering Microsoft 365 solutions Acting as a technical specialist across Microsoft 365 including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Purview and Copilot Delivering end to end projects such as tenant setups, email and file migrations and SharePoint intranet builds Designing and tailoring solutions around customer needs and real business outcomes Pre sales support and customer workshops Supporting pre sales conversations by shaping technical solutions and contributing to proposals and designs Delivering Microsoft led workshops, demos and adoption sessions to help customers explore and adopt Microsoft 365 Security, governance and best practice Implementing Microsoft 365 best practice frameworks and governance models Configuring security and compliance features including Defender for Office 365, Purview Information Protection, DLP and retention policies Making sure customer environments meet security and compliance expectations Technical delivery and escalation support Carrying out hands on configuration including tenant setup, hybrid integrations, policy management and automation scripting Providing escalation support on complex Microsoft 365 issues Ensuring solutions are stable, tested and ready for handover into support Documentation and handover Producing clear, practical documentation, user guides and handover materials Supporting a smooth transition of delivered solutions into BAU support or managed services Continuous improvement Keeping up to date with Microsoft 365 changes and new capabilities including Copilot Sharing ideas and feedback that help improve Intercity's Modern Workplace services What we're looking for Experience in: Designing and delivering Microsoft 365 solutions in a customer facing or consultancy role Working across core Microsoft 365 services like Exchange, SharePoint, Teams and OneDrive Implementing security and compliance features within Microsoft 365 Explaining technical solutions in a clear and practical way Taking ownership of your work and seeing things through to completion What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Equal Opportunity Statement We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
11/05/2026
Full time
About The Role Design, deliver and support Microsoft 365 solutions that help customers work better every day. At Intercity, we help organisations work smarter, safer and more collaboratively. As a Microsoft 365 Specialist, you'll play a key role in delivering modern workplace solutions that genuinely improve how our customers work. This is a hands on, customer facing role that blends consultancy, solution design and technical delivery. You'll support pre sales activity, lead end to end Microsoft 365 projects and act as an escalation point for complex challenges while continuing to grow your own technical expertise. You'll be part of a friendly, supportive Cloud Solutions team, working closely with customers to get the most from Microsoft 365. What you'll be doing as a Microsoft 365 Specialist Delivering Microsoft 365 solutions Acting as a technical specialist across Microsoft 365 including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Purview and Copilot Delivering end to end projects such as tenant setups, email and file migrations and SharePoint intranet builds Designing and tailoring solutions around customer needs and real business outcomes Pre sales support and customer workshops Supporting pre sales conversations by shaping technical solutions and contributing to proposals and designs Delivering Microsoft led workshops, demos and adoption sessions to help customers explore and adopt Microsoft 365 Security, governance and best practice Implementing Microsoft 365 best practice frameworks and governance models Configuring security and compliance features including Defender for Office 365, Purview Information Protection, DLP and retention policies Making sure customer environments meet security and compliance expectations Technical delivery and escalation support Carrying out hands on configuration including tenant setup, hybrid integrations, policy management and automation scripting Providing escalation support on complex Microsoft 365 issues Ensuring solutions are stable, tested and ready for handover into support Documentation and handover Producing clear, practical documentation, user guides and handover materials Supporting a smooth transition of delivered solutions into BAU support or managed services Continuous improvement Keeping up to date with Microsoft 365 changes and new capabilities including Copilot Sharing ideas and feedback that help improve Intercity's Modern Workplace services What we're looking for Experience in: Designing and delivering Microsoft 365 solutions in a customer facing or consultancy role Working across core Microsoft 365 services like Exchange, SharePoint, Teams and OneDrive Implementing security and compliance features within Microsoft 365 Explaining technical solutions in a clear and practical way Taking ownership of your work and seeing things through to completion What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Equal Opportunity Statement We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.