Credit Control and Customer Administrator

As Credit Control & Customer Service Administrator based in Downend, you will manage customer queries via phone and email while overseeing payment collections. This full time, office based role offers a salary of £28,000 to £32,000 per annum and starts immediately on a temporary basis, with the potential to become permanent for the right candidate.

• Act as the first point of contact for customer queries via phone and email.
• Manage and resolve complaints professionally and in a timely manner.
• Monitor outstanding balances and follow up overdue accounts.
• Contact customers to discuss invoices and agree on payment plans.
• Support collections, including taking payments and setting up direct debits.
• Process customer orders and support new client onboarding.
• Maintain accurate customer records and account data.

• Experience in customer service and administration.
• Confident handling of calls, including outbound and payment related conversations.
• Experience in complaint handling and objection handling.
• Some exposure to credit control or debt collection is desirable.
• Strong organisational skills and attention to detail.
• Confidence with IT skills (MS Office and CRM/admin systems).
• Ability to work independently and as part of a team.

• £28,000 - £32,000 salary (depending on experience).
• Medical cover.
• Birthday off.
• 28 days holiday, including bank holidays.
• Supportive, team focused environment.
• 35 hour working week with an early finish on Fridays.

If you're looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we'd love to hear from you.