IT Applications Technician

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions.

Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions.

Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department - Digital Data & Technology
Grade - Surrey Police Grade F / Sussex Police Grade 9
Status - Full Time
Contract Type - Permanent
Salary Grade Range - Surrey Police £31,345 - £35,020 / Sussex Police £30,897 - £33,603
Working Hours - 37.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Sussex Police Headquarters, Lewes

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will be responsible for assessing problems, identifying and assessing technological solutions, troubleshooting and solving existing problems working with cross-functional teams.

We support around 10,000 users which includes but are not limited to frontline officers, the contact centre functions, digital forensics, HR, Finance and many other areas. We have a huge variety of applications on different platforms and technologies.

Responsibilities include:

• Daily checks
• Supporting users through an ITSM tool and adhering to SLA's
• Adhering to the Change process
• Documentation
• Knowledge base sharing and mentoring
• P1 system support
• Admin
• Project related tasks
• Any management tasks that has been assigned

The role is varied and no 2 days are the same. It can be very high pressured at times but we have a great supportive team.

• Passionate about Technology
• Highly competent Digital, Data and Technology skills, including Microsoft tools and web-based applications including TEAMS and SharePoint.
• Excellent communication skills both written and verbal and the ability to present to groups or individuals
• Excellent negotiating, influencing and problem solving skills.
• Has the ability to plan ahead, manage and prioritise their workload and respond flexibly to rapidly changing demands
• To be able to produce and review complex information and documents to a high standard
• Previous experience in a related field
• The ability to work well with others
• Knowledge of computer operating systems, hardware and software.
• Analytical thinking skills.
• Knowledge of engineering science and technology.
• To be thorough and pay attention to detail.

Whilst primarily based in HQ Sussex, the post holder must be prepared to work across Surrey and Sussex and liaise with their counterparts in both forces.

Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

We are committed to being an anti racist police service. We promise to challenge injustice, ensure fairness and to uphold anti racist principles in both our organisation and our communities.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious belief, we would love to hear from you.