What you'll bring to the team
Technical Services & Engineering Academy - Operations & Governance Lead
Location: Arbor, London. Flexibility to be based at any UK office.
Hours: 37.5 hours per week
Contract Type: Permanent, salaried
We're looking for a highly organised and proactive Operations and Governance Lead to play a key role in shaping and scaling our global Technical Services & Engineering Academy.
Acting as the operational backbone of the Academy, you'll take ownership of how it runs day-to-day-bringing structure, consistency, and clarity to a complex, global environment. You'll translate strategy into practical delivery, ensuring programmes are rolled out effectively across regions, while driving continuous improvement.
This is a fast-paced, high-impact role where you'll work closely with global stakeholders, lead key workstreams end-to-end, and bring together people, processes, and systems to improve engineering capability at scale.
Qualifications & Experience
We're looking for someone who thrives in a structured, fast-moving environment and can bring clarity and control to complexity.
- Strong organisational skills with excellent attention to detail
- Highly reliable, with strong time management and the ability to meet deadlines
- Tech-savvy, confident working with systems, data, and digital tools
- A proactive self-starter who takes ownership and drives work forward
- Comfortable managing multiple priorities in a fast-paced environment
- Strong communication skills, with the ability to work across teams and regions
- Ability to think operationally and bring structure to processes and ways of working
- Experience working in global, technical, or complex environments is beneficial
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more
Pay Range
Competitive