Merlin Entertainments - Corporate

What you'll bring to the team Monitoring Manager Location: London/Hybrid Hours: 40 hours per week Contract: Permanent - Salaried At Merlin Entertainments, our purpose is simple but powerful: to bring joy, create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end to end guest journey in our attractions. As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations. The Monitoring Manager is accountable for delivering operational excellence through proactive monitoring and advanced telemetry solutions. This role ensures real time visibility, predictive insights, and rapid incident resolution to maintain high service availability and performance across enterprise systems. Responsibilities Monitoring & Operational Excellence Develop and maintain a monitoring framework that improves reliability, efficiency and resilience. Define standards for telemetry, alerting and escalation to minimise downtime. Ensure monitoring practices follow ITIL and compliance requirements. Telemetry & Observability Deploy and optimise telemetry and observability tools for end to end visibility. Enable effective root cause analysis and performance optimisation. Support predictive monitoring using AI/ML to prevent service disruption. Proactive Incident Management Implement automated alerting and remediation to improve MTTD and MTTR. Work with Service Desk and Operations teams to ensure insights lead to rapid action. Analyse historical trends to eliminate recurring issues. Strategic Alignment Partner with the Head of Service Delivery to align monitoring with overall service strategy. Provide insights that enhance service reliability and guide technology roadmaps. Continuous Improvement Lead automation, dashboard optimisation and reporting enhancements. Evaluate new technologies and best practices to strengthen monitoring capabilities. Qualifications & Experience Deep understanding of monitoring frameworks, telemetry, and observability concepts. Hands on experience with enterprise monitoring tools (e.g., LogicMonitor, ManageEngine, ServiceNow). Proven ability to deliver operational excellence through proactive monitoring and automation. Strong analytical and problem solving skills. Effective stakeholder management and communication skills. ITIL Foundation (or higher) certification. Vendor specific certifications in monitoring tools (e.g., ServiceNow, LogicMonitor). Knowledge of cloud monitoring platforms (AWS CloudWatch, Azure Monitor) is desirable. Benefits Enjoy the Ride Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service. 33 days holiday (including bank holidays). Company bonus. Private pension scheme. 40% discount online off LEGO. 25% discount in our on site retail shops and restaurants. Ongoing training and development opportunities. Plus, many more Pay Range Competitive

Merlin Entertainments - Corporate is seeking a Monitoring Manager to ensure operational excellence through proactive monitoring and telemetry solutions. Located in London with a hybrid working model, this role involves developing monitoring frameworks, managing incident response, and leveraging advanced tools for predictive insights. The ideal candidate will possess strong analytical skills, ITIL certification, and experience with enterprise monitoring tools. Enjoy competitive compensation and numerous benefits including Merlin Annual Passes, 33 days holiday, and ongoing development opportunities.

What you'll bring to the team Technology Operations Lead Location: Chessington Hours:40 hours per week Contract:Permanent - Salaried We're transforming how we deliver technology across Merlin's attractions and offices and we're looking for a Technology Operations Lead to lead IT service delivery at Chessington World of Adventures. Reporting to the Regional Head of Technology Operations, you'll manage a team of 4-6 technicians, act as the escalation point for critical incidents, and drive service improvements that keep our sites running smoothly Service delivery Own day-to-day delivery of Chessington's IT services, ensuring fast resolution and consistent service levels. Lead on incident and major incident management, acting as an escalation point and driving root-cause follow-up. Ensure compliance with technology policies, processes and operational standards (including ITIL-aligned ways of working). Use service performance data to identify trends, prioritise fixes and deliver continuous improvements. Team leadership Lead a team of 4-6 Technicians providing guidance, support, and development opportunities. Assess team capabilities and implement training plans to address gaps and enhance performance. Create a collaborative and motivated team environment, aligned with organisational values. Provide regular updates to the team and ensure alignment with regional and organisational objectives. Stakeholders and suppliers Collaborate with regional stakeholders to understand operational needs and ensure IT services meet expectations. Run regular service reviews with stakeholders, sharing updates and gathering feedback to improve delivery. Manage interactions with vendors and suppliers to ensure high quality service delivery. Projects and change Support the implementation of local and IT projects, ensuring alignment with broader strategies. Manage changes to systems and services, ensuring minimal disruption to operations. Maintain accurate operational and technical documentation. Continuous improvement Identify opportunities to improve IT services and implement efficiency measures. Anticipate and mitigate potential operational issues. Qualifications & Experience The ideal candidate would have recent experience managing a small team supporting the onsite technical needs of mid sized company. This role is purely focused on Chessington World of Adventures, experience looking after a region, while advantageous, isn't completely necessary. Minimum 5+ years of experience in IT operations, with at least 2 years in a supervisory role. Experience managing IT service delivery processes, including incident, problem, and change management. Technical expertise in EUC (End User Computing), POS (Point of Sale), and network infrastructure. ITIL Foundation certification preferred. Proficiency with IT service management tools like ServiceNow. Benefits 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service 33 days holiday (including bank holidays) Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Ongoing training and development opportunities Plus, many more If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible. Pay Range Competitive

Merlin Entertainments in London is seeking a Technology Lead for Guest Engineering Platforms. This role involves owning the technical direction of the Guest Engineering Platforms while staying hands-on with code and architecture design. Responsibilities include leading engineering teams, driving modern authentication capabilities, and ensuring platform performance and compliance. The ideal candidate has significant experience with authentication platforms, engineering standards, and mentoring, combining technical ownership with real business impact. Competitive salary and fantastic benefits included.

Merlin Entertainments - Corporate is looking for a Senior Data Engineer to modernize their data function in a hybrid role based in Greater London. The position involves developing robust data pipelines and collaborating closely with engineers and analysts to enhance data usability. Ideal candidates will have a degree in Data Science or Computer Science, over 5 years of experience, and strong skills in SQL, Python, as well as hands-on experience with Databricks and Azure. The company offers competitive pay and extensive benefits including holiday allowances and discounts.

What you'll bring to the team Technology Lead - Guest Engineering Platforms London Merlin Technology Permanent Bring Joy. Create Connections. Make Memories. A job with Merlin isn't like a job anywhere else. With attractions across the globe - from theme parks to iconic indoor experiences, we create millions of unforgettable guest moments every year. Behind the magic is our Technology team - driving transformation, innovation, and world-class digital experiences at scale. We're now looking for a Technology Lead - Guest Engineering Platforms to play a pivotal role in shaping how millions of guests interact with Merlin across our global digital ecosystem. The Role This is a senior, hands on engineering leadership role at the heart of Merlin's digital transformation. You'll own the technical direction and delivery of our Guest Engineering Platforms - spanning the MyAccount ecosystem, profile services, and loyalty integrations across web, mobile, and guest platforms. This is not a pure leadership role. You'll remain close to the code - designing architecture, setting engineering standards, and mentoring teams - while delivering the scalable, secure platforms that power seamless guest journeys across all Merlin brands. What You'll Be Doing Shape the Guest Ecosystem Own and evolve Merlin's Guest Engineering Platforms, including the MyAccount ecosystem and guest-facing account services. Design scalable, API-first architecture supporting global guest accounts and personalised loyalty experiences. Drive modern authentication capabilities such as social login, MFA, passwordless authentication, and consent management to ensure frictionless journeys. Enable seamless cross channel journeys across mobile apps, websites, and commerce platforms. Technical Leadership Act as the senior technical authority for guest account and identity platforms. Stay hands on-contributing to architecture, design, and critical code where required. Set engineering standards across security, performance, reliability, and observability. Mentor and guide engineers across multiple teams to build technical expertise. Engineering Delivery Lead the delivery of account and identity capabilities across web, mobile, and digital product teams. Translate guest and business requirements into robust, scalable technical solutions. Support the integration of these platforms with loyalty systems, guest data platforms, and commerce engines. Platform Reliability & Operations Own platform performance, availability, and operational health. Establish monitoring, alerting, and resilience best practices for critical global services. Drive continuous improvement in the reliability and global scalability of guest services. Security, Privacy & Compliance Implement secure authentication flows aligned to OAuth2, OpenID Connect, and SAML. Ensure GDPR and data protection compliance across all guest facing services. Partner with security teams on threat modelling, risk management, and platform hardening. Collaboration & Leadership Work cross functionally with Product, Mobile, Web, Data, and Platform teams. Lead and develop a team of engineers, fostering a culture of continuous learning and innovation. Collaborate with UX teams to deliver intuitive, low friction guest account experiences. Qualifications & Experience What You'll Bring Significant experience designing and delivering large scale authentication platforms or customer account ecosystems. Strong hands on engineering background in APIs, distributed systems, and cloud native environments (preferably Azure). Experience working with CIAM platforms (e.g., Azure AD B2C, Auth0, Okta) as a component of a wider platform. Deep understanding of identity standards (OAuth2, OpenID Connect, SAML) and modern authentication flows. Proven ability to lead and mentor engineering teams while staying technical and active in the code. Preferred experience integrating platforms with loyalty, CRM, or customer data systems. A proactive, solutions focused mindset with the ability to navigate complex technical issues. Our Leadership Behaviours Soulfully Curious: Open minded, inquisitive, and always learning. Results Focused: Clear on priorities and accountable for delivering impact. Extraordinary Teammates: Collaborative, supportive, and globally minded. Developers of People: Passionate about coaching, mentoring, and growing talent. Why Join Us? This is a rare opportunity to build and scale a global guest platform at one of the world's leading entertainment brands - impacting millions of guests and shaping the future of Merlin's digital experience. You'll combine deep technical ownership with real business impact, working at the intersection of engineering, product, and customer experience. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive

Merlin Entertainments - Corporate seeks a Technology Operations Lead located in Chessington. This role involves leading IT service delivery at Chessington World of Adventures, managing a team of technicians, and ensuring compliance with technology standards. The ideal candidate has over 5 years of experience in IT operations and strong leadership skills. Attractive benefits include Merlin Annual Passes, 33 days of holiday, and ongoing development opportunities.

What you'll bring to the team Senior Data Engineer Location: London/Hybrid Hours: 40 hours per week Contract: Permanent - Salaried The Senior Data Engineer will sit at the core of this journey, acting as the driving force behind the data function. This is a hands on role focused on modernising and reshaping our existing estate. One day you may be working through legacy code, the next developing contemporary Python/Spark solutions. A collaborative mindset is essential, as you'll partner closely not only with data colleagues but also with the broader Engineering community to define and uphold global standards. You will also serve as the primary point of contact for Supplier engineers. Responsibilities Pipeline Engineering Refactor fragile batch jobs into robust, observable pipelines using Databricks, Azure, and GCP. Build the specific "Data Products" defined by the Modeller and Architecture functions. Wider Engineering Collaboration Act as the internal authority for flex engineers supplied by our Delivery Partners Actively participate in the wider Engineering community forums. Contribute to and adopt the cross discipline engineering framework, ensuring our data pipelines adhere to global standards for security, performance, and code quality. Operational Support Resolve critical data incidents quickly to ensure business continuity. When fixing a bug, implement a permanent fix or rigorously document why a temporary patch was applied. Optimise query performance and pipeline efficiency to keep cloud compute costs down. Collaboration & Mentorship Work closely with the Business Analysts embedded in the business to ensure the data you land is actually useful to them. Pair program with and mentor team members on engineering best practices (Note: This role has no line management responsibilities). Qualifications & Experience Bachelor's degree, or relevant qualifications, in Data Science, Computer Science or a related field. Significant experience (typically 5 years) in a (data) engineering role. Tech Stack: Strong SQL and Python skills are essential. Platform Experience: Hands on experience with Databricks, Azure, and GCP/BigQuery. Legacy to Modern: Experience working in a mixed environment, supporting legacy systems while building modern cloud infrastructure. Skills and Competencies DevOps Mindset: You write tests for your code. You hate manual processes and automate everything you can. Pragmatic Problem Solving: You focus on delivering working solutions rather than overengineering. Communication: Communicates openly with stakeholders and doesn't hide behind a ticket system. Benefits 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service 33 days holiday (including bank holidays) Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on site retail shops and restaurants Ongoing training and development opportunities Plus, many more If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible. Pay Range Competitive