Job Description
Rippling is looking for a Service Desk Team Leader to ensure efficient service desk operations within a global context. This pivotal role involves leading a high-performing ICT support team, managing incidents in line with service level agreements, and enhancing service standards through continuous improvement initiatives. Ideal candidates will have over 5 years of relevant IT support experience, exceptional problem-solving skills, outstanding communication, and a strong commitment to customer service excellence. This role offers opportunities for career growth and skill enhancement in technology leadership.