Senior Infrastructure & Support Engineer

Full-time Permanent Mid-level

Posted 04 Feb 2026

Tropic Skincare is growing fast, and our IT team plays a vital role in powering that journey, delivering secure, scalable digital services across our manufacturing and commercial business.

We're looking for a Senior Infrastructure & Support Engineer to take a leading role in maintaining and evolving our core infrastructure, driving technical excellence across cloud, networking, security, and operational improvement.

This is a high-impact, hands on role for someone who thrives on solving complex problems and improving systems. You'll act as the highest escalation point for major incidents, support the service desk function, and help embed best practice through strong documentation, process refinement, and proactive problem management.

Working closely with teams across Manufacturing, NPD, Customer Service, Marketing, Finance, QA/QC, eCommerce and Digital, you'll play a key part in ensuring Tropic's technology enables a brilliant experience for colleagues and customers alike.

• Act as the senior escalation point for complex incidents across Microsoft 365, Azure/AWS, networking, servers, and manufacturing systems; lead root cause analysis and permanent fixes; mentor and guide 1st/2nd line engineers.
• Own and optimise core infrastructure platforms including Entra ID, Microsoft 365, Endpoint Manager, JAMF, and cloud services; monitor performance, capacity, and availability.
• Maintain network infrastructure (Wi Fi, VPN, VLANs, routing/switching); oversee patching, vulnerability remediation, and device compliance; support firewall/security platforms and enforce Cyber Essentials Plus / ISO27001 aligned controls; ensure high availability for manufacturing and warehouse operations.
• Manage backup and recovery across Microsoft 365 and critical platforms; test restores and disaster recovery procedures regularly; strengthen business continuity and resilience.
• Lead or support infrastructure projects (migrations, upgrades, automation, security rollouts); partner with stakeholders across the business; maintain clear documentation and handovers.
• Support GDPR, cyber security, and IT policy adherence; own technical change control and audit ready documentation.

• Strong senior level experience in 3rd line infrastructure support with clear platform ownership.
• Deep Microsoft ecosystem expertise across Entra ID, Microsoft 365 security, Intune/Endpoint Manager, Defender, JAMF.
• Proven capability managing Azure infrastructure and governance (AWS exposure beneficial).
• Solid hands on background in Windows Server, Active Directory, Group Policy, DNS/DHCP.
• Strong networking knowledge including routing, VLANs, VPNs, Wi Fi (Aruba experience desirable).
• Experience administering next generation firewalls, segmentation, and secure multi site environments.
• Working knowledge of backup, disaster recovery, resilience, and monitoring tools (e.g., SolarWinds, PRTG).
• Practical automation skills using PowerShell, Microsoft Graph, and modern tooling.
• Familiarity with ITSM/service management platforms (Jira, Freshservice, Asana).
• Proactive, security first mindset aligned with Cyber Essentials Plus, ISO27001 principles, GDPR.
• Strong communication, documentation, and ability to work across technical and non technical teams.
• Continuous improvement approach, including using AI enabled tools (e.g., Copilot) to enhance IT operations.
• 5+ years' experience in mixed cloud and on prem environments; manufacturing exposure is a plus.

• Employment Type: Full time, Monday to Friday, 9am to 5pm.
• Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
• Hybrid Working: Blend of office and remote working with a minimum of 3 days in the office.
• Salary: Starting from £45,000.
• Benefits: Hybrid working, up to 33 days' holiday, enhanced family leave, private medical insurance, Medicash plan, life insurance (all available after a qualifying period), EAP via the Wisdom App, generous product allowance, 50% discount for family and friends, retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog friendly HQ with chill zone and pool table, on site parking, regular social events, and wellbeing perks.
• Start Date: Immediate.

Tropic Skincare is one of the UK's fastest growing beauty businesses, certified vegan, cruelty free and CarbonNeutral. We are committed to creating a healthier, greener, more empowered world.

Our team is as diverse as it is talented because we cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics, and never discriminate. We provide reasonable accommodations for applicants with disabilities at every stage of the hiring process. We focus on skills, experience, and qualifications to ensure a fair and inclusive process.